Transcript 1/13 Email-SIG Information Systems & Computing University of Pennsylvania December 16 , 2013 2/13 Agenda  Exchange Service Review  Project ButtonUP  Zimbra Service Review.

1/13
Email-SIG
Information Systems & Computing
University of Pennsylvania
December 16 , 2013
2/13
Agenda

Exchange Service Review

Project ButtonUP

Zimbra Service Review
3/13
BES

Retired as of August 30, 2013

Other ActiveSync alternatives: iOS, Android, Windows Phone, and …
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Blackberry 10 supports ActiveSync
4/13
Exchange

5,108 accounts (7% growth over last 6 months).

There are 1,724 Exchange users that have Activesync device partnerships.

There are 2,302 Exchange Activesync devices that have connected in the last 30
days.

FY14 Uptime: 99.99%



.5 hours average downtime, but
1/4 of users impacted due to distributed mail dbs, web servers.
Exchange Account Management fix implemented August 13th - Powershell
version problems.
5/13
Exchange Next Steps

FY15 Rate: $10.00/user/month, new 2 Gb default quota

Committed to running the service through FY15

Next steps:

Investigate and plan for Exchange 2013*

Project ButtonUP
Today’s Environment
Al l Googl e a nd MS Cl oud Ser vices
16,700 User s
Cl ou d
Ser vi ces
27%
Mi cr osof t Li ve
Most l y
St u den t s
Mi cr osof t
Of f i ce365
Googl e
Apps f or Edu
I SC EMa il Ser vices
21,100 User s
34%
4,300
For war d
On l y
12,600
Zi mbr a
4,200
Exch an ge
SEAS Ma il
5,300 User s
Wha r t on Excha nge
10,000 User s
16%
Nur sing
Excha nge
4,000 User s
SAS Ma il
2,900 User s
5%
Al l Ot h er On Campu s Emai l
1200 User s
~ 1%
~ 2%
I SC I nt egr a t ion Ser vices
Identity
LSP Support
Directories
Mgmt
Tools
On Campu s
Ser vi ces
Most l y
Facu l t y &
St af f
6%
An n en ber g
Exch an ge
310 User s
Mail
Routing
9%
Law
Exch an ge
450 User s
~ 1%
Account
Lifecycle
6/13
7/13
To the Cloud!

Many have expressed interest in a cloud-based approach to email and
calendars. Google Apps for Edu and Microsoft Office 365 are the two of
greatest interest

Most campus partners say that running email services is not core to their
mission and that it is better sourced as a service

Good University-negotiated contracts are key, and should include
protections (e.g. BAA, US Data Centers, data recovery, etc.) as well as strong
SLA and good negotiated pricing
8/13
Project ButtonUP

University-wide project to find opt-in solutions to email and collaboration
needs.

Participation from every school and center – are you involved?

Find the common denominators for email needs (Lower cost? Higher quota?
Works on my handheld?)

Success = fewer email services running on campus, more time for school
and business-centric computing.
9/13
ButtonUP Next Steps

Join in on a team

Contracts

Service Design

Accounts

Communications & Marketing

Transition, Training & Support
10/1
3
Zimbra

13,086 accounts (3% decrease over last 6 months)

2082 Zimbra Active Sync accounts

FY14 uptime: 99.988%



1 hours average downtime, but …
1/4 of users are impacted by host problems w/ distributed mailboxes
New distributed mailbox design as of July



9,001 users moved to mb1, mb2 and mb3
Final 3251 accounts will be migrated when last storage arrives
Old hardware will be retired, 100% virtualized mailboxes
11/1
3
Zimbra Next Steps
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Next steps
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Take advantage of new storage, retire old server hardware
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Move final batches of mailboxes in the 8-10pm window
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FY15 Rate: $4.50/user/month, new 2Gb default quota

Committed to running the service through FY15

Investigate and plan for Zimbra upgrade*
12/1
3
Questions?

What are your concerns?
13/1
3
Thanks!

http://www.upenn.edu/computing/email

http://status.net.isc.upenn.edu