Transcript EPG: Communications Technology Specialist Comprehensive End User Experience Instant Messaging (IM) Voice Mail Video Conferencing Telephony and Voice Mail Authentication Administration Storage Telephony E-mail and Calendaring Web Conferencing Unified Conferencing: Audio, Video, Web E-mail and Calendaring Instant Messaging Authentication Authentication Administration Administration Storage Storage Authentication Administration Storage Authentication Authentication Authentication Authentication Administration Administration Administration Storage Storage Storage Administration Storage Compliance Audio Conferencing.

EPG: Communications
Technology Specialist
Comprehensive End User Experience
Instant
Messaging (IM)
Voice Mail
Video
Conferencing
Telephony and
Voice Mail
Authentication
Administration
Storage
Telephony
E-mail and
Calendaring
Web
Conferencing
Unified
Conferencing:
Audio, Video,
Web
E-mail and
Calendaring
Instant
Messaging
Authentication
Authentication
Administration
Administration
Storage
Storage
Authentication
Administration
Storage
Authentication
Authentication
Authentication
Authentication
Administration
Administration
Administration
Storage
Storage
Storage
Administration
Storage
Compliance
Audio
Conferencing
On-premises
Lync Server 2013
Private cloud/dedicated
Hybrid
Single domain and directory
Users split—server/online
Cloud
Microsoft Office 365, Lync Online
Partner-hosted or multi-tenant
May be used with Exchange Online or Exchange Server on-premises
May be used with Exchange Online or Exchange Server
Combining both worlds, on-premises users with Full UC including Enterprise Voice , IM & Presence, and
Conferencing for Online users. Sharing the same namespace.
Identity
New!
Public
Providers
Federated
Network
Edge
MIIS
Edge
server
UC end points
Voicemail/
Archive
Front-end
Back-end
Exchange
Monitoring
EE pool
Hybrid
New!
File store
Mediation Server
(optional)
DFS
Web Access
Reverse
proxy
Office Web Apps
Persistent
Chat (optional)
PSTN
External
Perimeter
network

SCOM
IP-PSTN
gateway
More secure
federation and
interoperability
External user
ingress
AD
CDR/QoE/
Report DB
PBX
Internal
SQL
Pool
Fewer,
consolidated
servers
Virtualized and
higher scale
Services
Consolidated
archiving
SCOM, AD, DFS
Ease
deployment
Take advantage of interoperability to replace, enhance, or add voice options
Replace
Replace PBX
Enhance
• Direct SIP tested with major IP-PBX providers
• SIP Trunking with WW IP Telephony Service Providers
• SIP/PSTN Gateways and Survivable Branch Appliances
Add To
Direct SIP
Lync
Pool
Lync
Mediation Server
SIP
Via a Gateway
Lync
Pool
PSTN
SIP
Lync
Mediation Server
SIP
Qualified
IP-PBX
SIP
Qualified
Gateway
TDM PBX
PSTN
Provides a endgame PBX free solution
Greatly improved Interworking
Smoother Migration
More robust implementation
SIP Trunk
to ITSP
Analog Phones /
Paging etc
IP-PBX
Legacy support
Analog and fax tightly
integrated into Lync
Analog Fax Machine
Re-use Existing SIP
phone even when
IP-PBX is removed
Voice Policies
•
User authorization
•
Class of service
•
Voice feature set
PSTN Usages
•
Routes
Purpose (usage,
•
Called number
caller’s intent)
•
Cost of call
•
Calling location
•
Priority
msRTCSIP-Line
msRTCSIP-PrivateLine
SIP URI
Dial Plan
User=phone
External Normalization
Rules
7
Yes
Emergency
Call?
3
9
Usages on
inbound trunk
From trunk
with usages?
Emergency
call?
Yes
Global?
RFC 3966
Starts with +
Apply Called
Party Prefs
Select usages
No
Client-side
normalization
Match
No match
EAP?
Internal
Normalization Rules
Reverse Number Lookup
PSTN Fallback for
Inbound Routing
CAC and Network
Outages
Conference
dial-out?
UC Endpoint Receives Call
Usage from
location policy
Usages of meeting
organizer
Unassigned
number?
No
Announcement or
Call Park Application
Call Park?
Gateway
Mediation
Server
Dial Plan
4
Must Match
A Rule
Locationbased
routing?
Usages of
referrer
Referred-by?
Normalization Rule
Normalization Rule
Normalization Rule
Usages from
network site
Convert #
to Local Format
Usages of
caller
Voice Policy
Call Park Orbit Range
11
Dialing
Behaviors
PSTN Usage
PSTN Usage
PSTN Usage
Routing &
Authorization
Trunk Configuration /
Number Translation
Routes
Gateway / IP-PBX / SIP Trunk
Route
Route
Route
Route
External Endpoint Receives Call
14
bypass
media
SIP
G.711
PSTN
Media
SIP
Set-CsTrunkConfiguration
Setting
With REFER support
Without REFER support
EnableBypass
True
True
ConcentratedTopology
True
True
EnableReferSupport
True
False
RTCPActiveCalls
—
False
RTCPCallsOnHold
—
False
Response Group
Call queuing,
treatment and
routing for
departments
Call Park
Asynchronously
transferring a call
between users,
endpoints or both
Unassigned
Number
Prompt playback
and transfer
capability for
unassigned numbers
List of individuals or DL
Informal- Lync user sign in
Formal- Specific queue activation
Longest idle, parallel, round robin, serial,
attendant
Time to wait before iterating through routing tree
One or more Agent groups servicing queue
How long can a caller sit in the queue?
Where to send those callers after timeout(another queue, URI,
disconnect, phone number, VM)
Maximum queue size
Action- Which call to dispatch and where
Basic recorded greeting
Business hours or holiday based recordings and
routing/queuing
Hunt group basic time of day options
2-tier IVR with custom messages and routes/queues
DTMF or voice based response
Response Group Administrator
Configuration for all RGS settings and all groups (including creation)
Improves RG admin scalability by delegating workflow to managers
Response Group Manager
Manages specific Workflow settings for designated groups
Cannot manage resources not owned by that manager
Administrator(s)
Manager 2
Manager 1
Work Flow
Work Flow
Managed
Managed
Work Flow
Unmanaged
Work Flow
Unmanaged
Queue
Queue
Queue
Queue
Queue
Agent
Group
Agent
Group
Agent
Group
Agent
Group
Agent
Group
Ringing
RGS
Established
RGS
Caller Alice
Ringing
Caller Alice
Agent Bob
Established
Caller Alice
RGS
Agent
Established
Caller Alice
Agent Bob
Established
Agent Bob
Avoid busy tones if callers misdial
Transfer to predetermined destination
Text to speech or audio file announcement
Target URI if forwarding is desired
PS > New-CsAnnouncement -Identity ApplicationServer:2013-lync-fe.conto
so.com -Name "Number does not exist" -TextToSpeechPrompt "The number you dialed is not in service.
You will now be sent to the operator for assistance" -Language "en-US" -TargetUri "sip:garthf@contos
o.com"
Only define ranges that are
owned by Lync!
Orbit (number) returned when call is parked
Parked user is listening to Music on Hold (MoH)
Call can be retrieved from PBX phone dialing orbit
Parker notification when call is retrieved
Ring back
Calls not retrieved are transferred to parker
Transfer to fallback destination
Abandoned calls are forwarded to configurable target (receptionist, response group,
etc.)
•
•
•
enabled
•
•
2
•
00:01:30
•
•
•
NULL
Media
Incoming call
Media
Incoming call
Incoming call
1- Initial call setup
Media
Media
Transfer to CPS
Park call
OK- orbit #199
1- Initial call setup
2- Bob parks call
Media
Transfer to Charlie
“Charlie picked
up #199”
Polycom CX600
HP 4110
Polycom CX3000
HP 4120
Polycom CX500
Aastra 6721 iP
snom 300
Audiocodes 420HD
Aastra 6725 iP
Polycom VVX Series
snom 821 UC
Edition
Spectralink KIRK
DECT Wireless
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