Transcript Organizational Change Mgmt 313 February 10, 2005 Dr. M. L. Manns Forces for Change • Nature of the workforce • Technology • Economic shocks • Competition • Social.

Organizational Change
Mgmt 313
February 10, 2005
Dr. M. L. Manns
Forces for Change
• Nature of the workforce
• Technology
• Economic shocks
• Competition
• Social trends
• World politics
Types of Change
• Accidental
• Planned
Change agents
• manage change
• inside or outside consultants
Resistance
• overt
• implicit
• deferred
Overcoming Resistance to
Change
The Project
• Begun around 1998, Manns & Rising
• Patterns
– A pattern is a recurring, successful technique
– Each pattern has a name
• Acquired from people worldwide
• Change theories based on:
Rogers, E.M. (1995). Diffusion of Innovations.
New York: The Free Press.
• The book: Fearless Change: Patterns for
Introducing New Ideas
Co.)
(Addison Wesley Publishing
Categories of the Patterns
www.cs.unca.edu/~manns/intropatterns.html
Roles
Getting things going
Events
Influence strategies
Handling resistance
Keeping things going
etc. etc. etc.
True or False:
It is best for the boss to
introduce changes into the
organization.
Other Leaders
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Evangelist
Dedicated Champion
Local Sponsor
Corporate Angel
Respected Guru
Connectors
Early Adopters
• etc. etc. etc.
True or False:
If you’re smart (you are!) and
you know what to do (you do!),
then you don’t need a lot of
help from other people to
introduce
the new idea.
Why shouldn’t you do it
alone?
• Ask for Help
• Involve Everyone
• Group Identity
• Shoulder to Cry On
• Guru Review
• etc. etc. etc.
True or False:
If we can help people
understand the value in the
new idea, they will accept it.
Different people accept new
ideas at different rates
Do you know these people?
• This is new so it is cool. (Innovator)
• This is an interesting idea, but I want to hear
more before making a decision. (Early Adopter)
• I want to see what other people think about the
new idea before I make a decision. (Early
Majority)
• I’ll accept the new idea when I have to.
Majority)
(Late
• It’s always been done this way … why do we
have to introduce anything new? (Laggard)
How do you handle and
make use of different
people?
• Innovator
• Early Adopter
• Early Majority
True or False:
The best way to deal with
people who are against the
new idea is to try to keep
them out of the way.
Dealing with the skeptics
• Fear Less
• Champion Skeptic
• Bridge Builder
• Corridor Politics
• Whisper in the General’s Ear
• Trial Run
• etc. etc. etc.
True or False:
When you wish to introduce a
new idea into your
organization, you need a
specific plan for how you are
going to do it.
No master plan …
What do you do instead?
• Test the Waters
• Time for Reflection
• Step by Step
• Small Successes
• Sustained Momentum
• etc. etc. etc.
Some Other Patterns
• Events: Brown Bag, Study Group,
Hometown Story, Big Jolt,
• Tailor Made
• Piggyback
• Personal Touch
• etc. etc. etc.
etc.
Go out and
lead great changes
in the world!