Transcript TMC  33 Year Old Publishing And Trade Show Company  First Magazine in Contact Center and VoIP Space  TMCnet: Top 4,500 Sites in.

TMC
 33 Year Old Publishing And Trade
Show Company
 First Magazine in Contact Center
and VoIP Space
 TMCnet: Top 4,500 Sites in World
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The Future Of
Communications
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Can’t Live Without it
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Is Stressful
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Voice Contact
Cell Phone
Office Phone
VoIP
Home Phone
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Voice Contact
Cell Phone
Office Phone
Secretary
VoIP
Home Phone
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E-mail Contact
Secretary
Office E-mail
IM
Gmail
SMS
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Typical Situation
Customer
Boss Calls
Lose Customer
Take Call
Chicken or Fish
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Mass Confusion
VoIP
Productivity Boosting
Converged Applications
Communications Software
Mobility Solutions
Real-Time Communications
This Won’t Solve Anything
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What Are We Doing?
We Need
To Get
Rid Of
ARROWS!!!!!
These Pesky
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Just In Time Manufacturing
Customer
Company
Component Maker
Supplier
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Just In Time Communications
Friend
Take Boss Call
Customer Call
Customer
Boss
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Just In Time Communications
This Term
Technology!
Is Really
The Real Reason
We Purchase
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Technology Changes
Solutions Last
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Your Future is VoIP
 What is it?
 Regular Voice
Voice
Voice
 Voice over IP
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Where Did it Come From?
 Hobbyist Toy
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The Terms
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Internet Telephony
IP: Internet Protocol
IP Telephony
VoIP: Not Really Fax or Video
But Doesn’t Matter
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Obvious Benefit:
Cost Savings
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Consumers
Enterprise
Service Providers
Contact Centers
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Contact Centers
 Remote Agents
 Distributed Contact Centers
 Offshoring – Indirect Cost
Savings
 Single Wire – Easier
Management
 Knowledge Workers
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Other Benefits?
 Presence
 Less Equipment
 Browser-Based Phones
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IP Telephony is Telephony
 Now the Safe Choice
 Everything Else is Legacy
 Even Wireless Providers
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How Does Business
Benefit?
Seamless Connectivity
Virtual Enterprise
Easy Video
New Services
More Flexibility
Wireless Benefits – Soft Client
or Phone
 Dual-Mode Phones
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Hosting Becomes Easy
 Reduces Capital Expenditures
 Ensures Competition
 VoIP Allows Workers and Host
to be Anywhere – Saves $
 Allows Distributed Contact
Center and Flexible Business
Growth
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Standards
 H.323 – Video
 SIP
– Intelligent Endpoints
– Can Register Dynamically Like
E-mail
– Signaling and Media Paths are
Independent
– Presence Built in
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Where Do I Start?
 Every New Technology Has
Important Nuances
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Heed Warning Signs
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Heed Warning Signs
Security
Bandwidth
Issues
Find
QoS
Solid Vendors
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One Step at a Time


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
You Can Migrate To IP
Start With Workgroups
Soft Clients
Not All Or Nothing
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Where Are We Headed?
 Incredibly Flexible
Communications
– Find Me – Follow Me
 WiFi Telephony – Video
 Instant Collaboration
 Ambient Telephony
 Person Not Device
 Presence Genius
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Presence Genius
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Do I Know You?
DND
Polite Rejection
Minimize Interruption
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The End
– Thank You For Attending And Listening And
– Thank You Interactive Intelligence/Vonexus For
Inviting Me!
– WWW.TMCNET.COM
– Blog: tehrani.com
» Rich Tehrani
» President
» TMC
» [email protected]
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