Transcript VoIP – Today & Tomorrow – Rich Tehrani – President – TMC – www.tmcnet.com – Blog: tehrani.com.

VoIP – Today & Tomorrow
– Rich Tehrani
– President
– TMC
– www.tmcnet.com
– Blog: tehrani.com
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TMC
 33 Year Old Publishing And Trade
Show Company
 First Magazine in Contact Center
and VoIP Space
 TMCnet: Top 5,000 Sites in World
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What is Happening?
 Prices Falling
 Safety In Question
 Becoming A Target
– Government
– LECs
– Hackers
– Open Source/Free
3
Challenges
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Is Broadband Secure?
Is VoIP Parasitic?
Differentiation
Market Share
Marketing VoIP
4
Opportunities
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Wireless
Video
Radio
X-Play
Enterprise
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Future?
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VoIP Peering
Video Kiosks
Quality
Surround Sound
Conferencing
Consumer Electronics
Kids
Services
7
Can’t Live Without it
8
Is Stressful
9
Voice Contact
Cell Phone
Office Phone
Secretary
VoIP
Home Phone
10
Typical Situation
Customer
Boss Calls
Lose Customer
Take Call
Chicken or Fish
11
Mass Confusion
VoIP
Productivity Boosting
Converged Applications
Communications Software
Mobility Solutions
Real-Time Communications
This Won’t Solve Anything
12
What Are We Doing?
We Need
To Get
Rid Of
ARROWS!!!!!
These Pesky
13
Just In Time Manufacturing
Customer
Company
Component Maker
Supplier
14
Just In Time Communications
Friend
Take Boss Call
Customer Call
Customer
Boss
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The End
– Thank You For Attending And Listening And
– Thank You SuperComm For Inviting Me
– WWW.TMCNET.COM
– Blog: tehrani.com
» Rich Tehrani
» President
» TMC
» [email protected]
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