Quality of Information Control What we learned with LibQUAL +® survey 17.08.2009 Marja Hjelt & Saija Nieminen HELSINKI UNIVERSITY OF TECHNOLOGY LIBRARY.
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Transcript Quality of Information Control What we learned with LibQUAL +® survey 17.08.2009 Marja Hjelt & Saija Nieminen HELSINKI UNIVERSITY OF TECHNOLOGY LIBRARY.
Quality of Information Control
What we learned with LibQUAL +® survey
17.08.2009 Marja Hjelt & Saija Nieminen
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Why LibQUAL +® ?
No more different kinds of homemade surveys
Recommended by Helsinki School of Economics Library
Developed for libraries need
Common and similar survey for Aalto University libraries
– Year 2008 surveys results are basic value after the
libraries combination
– International comparison
– Possibility to analyze multi-levelly, utilize spss
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Marketing
Email 16 267
Posters in the library, advertisement in library´s website,
library´s infoscreen and in university´s newspaper
Turku School of Economics: t-shirts, book markers,
stickers on floor, desktop’s backround with LibQUAL
logo
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Prizes
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Results
Answers ~ 1 900
Response ~ 12 %.
User comments 486
~38 % completed the survey
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
What we found out?
Earlier survey have focused
on affect of service (AS) and
library as place (LP)
2008 survey allocated
importance of information
control (IC)
Largest gaps in IC –area
Most to development?
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
How we used the results?
What happened?
Motivated Master thesis, define subject and sample
Took notice to availability:
– Observe the queues
– acquisition of extra items
– Decided to purchase course books in electronic form if
available
Relevant information content
Poor accessibility: especially ease of use
Tool to strategic planning
Utilize results for decision-making
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Development
Commit the staff
Well-planned project
Resources
Utilize results widely
– Benchmarking international university libraries
First time - practicing
2010 participate as Aalto with LibQUAL+® Lite
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Thank You!
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY