Transcript Quality of Information Control What we learned with LibQUAL +® survey 17.08.2009 Marja Hjelt & Saija Nieminen HELSINKI UNIVERSITY OF TECHNOLOGY LIBRARY.

Quality of Information Control
What we learned with LibQUAL +® survey
17.08.2009 Marja Hjelt & Saija Nieminen
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Why LibQUAL +® ?




No more different kinds of homemade surveys
Recommended by Helsinki School of Economics Library
Developed for libraries need
Common and similar survey for Aalto University libraries
– Year 2008 surveys results are basic value after the
libraries combination
– International comparison
– Possibility to analyze multi-levelly, utilize spss
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Marketing
 Email 16 267
 Posters in the library, advertisement in library´s website,
library´s infoscreen and in university´s newspaper
 Turku School of Economics: t-shirts, book markers,
stickers on floor, desktop’s backround with LibQUAL
logo
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Prizes
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Results
 Answers ~ 1 900
 Response ~ 12 %.
 User comments 486
 ~38 % completed the survey
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
What we found out?
 Earlier survey have focused
on affect of service (AS) and
library as place (LP)
 2008 survey allocated
importance of information
control (IC)
 Largest gaps in IC –area
 Most to development?
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
How we used the results?
What happened?
 Motivated Master thesis, define subject and sample
 Took notice to availability:
– Observe the queues
– acquisition of extra items
– Decided to purchase course books in electronic form if
available
 Relevant information content
 Poor accessibility: especially ease of use
 Tool to strategic planning
 Utilize results for decision-making
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Development
 Commit the staff
 Well-planned project
 Resources
 Utilize results widely
– Benchmarking international university libraries
 First time - practicing
 2010 participate as Aalto with LibQUAL+® Lite
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY
Thank You!
HELSINKI UNIVERSITY OF TECHNOLOGY
LIBRARY