Transcript Focus Group Summary and Next Steps Presentation to ULs and HRCG March 21, 2008

Focus Group
Summary and Next Steps
Presentation to ULs and HRCG
March 21, 2008
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Agenda
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Summary of Focus Groups
Top Items Identified
Prioritization of Items
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Focus Group Summary
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3 Unit HR Groups
4 Hiring Manager Groups
1 EPC Group
1 IT Commons Group
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Focus Group Questions
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1) Assess the Recruit and Hire user experience
in the three main eMploy uses:
The job posting process
 Working with candidate pools
 The offer process
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2) Inquire about the use of resources
3) Ask what one burning need, issue or
desired change users would most like to
highlight
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Customize the System to UM
Culture
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Remove or gray out fields that are not used
Rename fields to better match UM terminology
Include more required fields to verify data entry
is completed properly
Eliminate need to update posting content in
three places
Reduce the number of clicks (includes clicking
through unneeded fields and typing entries in
directly, such as department number)
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Increase Current System or
Process Capabilities
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Email the hiring team when job is posted
Fix the “save for later” and “RIF” features
Consolidate access to job aids, newsletters and online
training resources
Improve the efficiency of reviewing and dispositioning
multiple resumes
Enhance the home page to add department name under
My Requisitions and increase the number of job
requisitions which display
Improve screening of applicants
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Implement Business Process
Changes
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Units need to clarify internal roles and responsibilities
Offer instructor led training for the Hiring Manager
role
University leadership should encourage units to review
business practices to take advantage of the new
technology and how this can streamline business
processes within a Unit
Provide recruiting support to increase hard to find
applicant pools
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Applicant Survey
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More than 430 applicants (current employees and external
applicants)
42% of those surveyed indicate the system is easy or very easy to
use; 14% were neutral, 30% found it somewhat easy and 12%
indicated it was not easy at all to use
System enhancements applicants would most like to see include
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Separate cover letter from resume (42%) (NOTE: Hiring Managers had
mixed feedback on this change)
Apply for multiple jobs at one time (40%) (NOTE: Hiring Managers
would not like to see this change)
Shopping cart to hold requisitions until you complete bid (36%)
Enable applicants in gaining access to their account when they cannot
recall their user ID or password
Expand system ability to support additional browsers and document types
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Items Addressed Since the
Focus Groups Were Held
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Improve the ability to Print multiple resumes
Disable the Pop-Up blocker when reviewing
resumes
These capabilities are now available
 Every User email highlighting the eMploy
Newsletter with instructions delivered 3/13/08
 UHR website: Recruitment resources, Jan 2008
URL :
http://www.hr.umich.edu/empserv/department/ne
wsletter/index.html
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Flagging Applicants that are
Not Eligible for Rehire
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No way to match applicant to former
employees: no key identifier
Ability to be a new applicant every day
UMID as a key identifier would require a twostep application process
Unit HR has access to restricted table to check
rehire status for their short list of applicants
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What Is on the Agenda to
Pursue
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Hide or grey out unused fields
Rename fields to UM terminology
Include more required fields to verify data entry
is completed properly
Improve applicant screening through prescreening questions
Investigate hiring faculty through eMploy
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Prioritize the Remaining List
for Inclusion in Next Steps
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Focus is for Recruit and Hire modules
Use Option Finder technology to prioritize the
items
Select among the paired choices
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