RMS Task Force Process Improvements from Lessons Learned During 12/3 Outage

Karen Farley

01/09/13

Feedback on Impacts from ERCOT Processing Outage

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Lessons learned

– Reminder - If you have confidential details to share, please contact Karen Farley ( [email protected]

512-248-3171) or Kristi Hobbs ( [email protected]

512-248-6730).

January 9, 2013 2 Lessons Learned

Process

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Gathered lessons learned from market

– Held two sessions with market • Retail • Wholesale Markets (Day Ahead, CRR Auction, Credit, Settlements & Billing and Data Transparency) •

Capture suggestions for solutions

– Document and allow market to take ideas back to their shop and get additional feedback for process improvements •

Today we will 1) discuss and identify process improvements and 2) begin to document agreed business practices

January 9, 2013 3 Lessons Learned

Lessons Learned Recap – by Category

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Timeliness & amount of detail in the market notices

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Ad hoc market call – when to have it?

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Impacts to multiple retail business processes

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Manual processes – what is documented and where are there market gaps?

4 January 9, 2013 Lessons Learned

Process Improvements – Brainstorm

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Timeliness & amount of detail in the market notices

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Ad hoc market call – when to have it?

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Impacts to multiple retail business processes

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Manual processes – what is documented and where are there market gaps?

5 January 9, 2013 Lessons Learned

Process Improvements – Brainstorm

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Timeliness & amount of detail in the market notices

– Amount of detail in notice – • Market has expressed need that first notice should be sent soon after the event begins. Follow up notices can have more detail when more facts are known.

• System generated notices – ERCOT internal procedure to be updated to check if these were sent • ERCOT is streamlining the internal process for notice approval – External distribution lists – • ERCOT Client services will continue to educate the MPs on which lists to sign up for.

• Which table was followed from COPMG appendix A for the guidelines on communication?

notice.

– Table 5A - Distribution lists and primary and secondary contacts.

– Table 5B – RMS Listserv and/or other distribution lists as appropriate – Table 6 - Distribution lists and primary and secondary contacts.

– What communications from hurricane preparedness can be leveraged during outage situations? Frequent market calls. – If invoice due dates or settlement timelines change – ERCOT did send – What other improvements?

January 9, 2013 6 Lessons Learned

Process Improvements – Brainstorm

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Timeliness & amount of detail in the market notices

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Ad hoc market call – when to have it?

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Impacts to multiple retail business processes

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Manual processes – what is documented and where are there market gaps?

7 January 9, 2013 Lessons Learned

Process Improvements – Brainstorm

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Ad hoc market call – when to have it?

– If ERCOT retail system outage (NAESB isn’t able to send/receive transactions) longer than xx?

• Protocol turnarounds – 60 min – Idea of one ERCOT call and then follow up calls are targeted (example of retail to discuss safety nets, separate call for DAM, etc.) 8 January 9, 2013 Lessons Learned

Process Improvements – Brainstorm

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Timeliness & amount of detail in the market notices

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Ad hoc market call – when to have it?

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Impacts to multiple retail business processes

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Manual processes – what is documented and where are there market gaps?

9 January 9, 2013 Lessons Learned

Process Improvements – Brainstorm

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Impacts to multiple retail business processes

– Move Ins – there is a safety net process, when do we trigger it? Review what is documented and does it need to be updated?

– Move Outs – no safety-net, what value is there to adding one?

– Switches – no safety-net, what business processes should be reviewed?

– 867_03s and 810s for customer billing – what are the timelines for transaction rejections?

– Switch holds – there was a manual process for 4.0 migration, should this be documented in RMG?

– NAESB and MarkeTrak – changes in IP addresses – ERCOT communicate to the MPs all the IPs that could be used January 9, 2013 10 Lessons Learned

Process Improvements – Brainstorm

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Timeliness & amount of detail in the market notices

•

Ad hoc market call – when to have it?

•

Impacts to multiple retail business processes

•

Manual processes – what is documented and where are there market gaps?

11 January 9, 2013 Lessons Learned

Process Improvements – Brainstorm

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Manual processes – what is documented and where are there market gaps?

– Move In safety net process – changes since 4.0 – does RMG language need to be updated?

• What is the trigger? Is it the same for all TDSPs?

– Switch hold removal – manual process outlined during 4.0 – does RMG need language?

– MarkeTrak – when to use email – does RMG need language?

– What other gaps?

January 9, 2013 12 Lessons Learned

Next Steps

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Draft update for RMS 1/16/13 meeting Assign sections of RMG language to be drafted

January 9, 2013 13 Lessons Learned

Questions?

January 9, 2013 14 Lessons Learned