Transcript 4th Meeting of the Working Group on E-Government and Administrative Simplification (Tunis, 29 May 2008) Data collection on e-government in Arab countries Marco Daglio Administrator Governance for Development.

4th Meeting of the Working Group on
E-Government and Administrative Simplification
(Tunis, 29 May 2008)
Data collection
on e-government in Arab
countries
Marco Daglio
Administrator
Governance for Development Initiative in Arab countries
OECD
[email protected]
1
Why data collection on egovernment?
• Clear overview of progress made
• Self-assessment of existing challenges and
identifiation of directions for change
• Provide evidence-based input to decision makers
• Illustrate good experiences and practices that can
be shared among Arab countries
2
Approach with data collection
Start small..
• country presentations
• country questionnaire
E-procurement
5 countries
Portals
2 countries
Measurement and
Evaluation
12 countries
• booklets on thematic seminars
3
What do we know ? Overview of
available data (as of March 2007)
Data on Data on
readiness access
Data on
Data on Data on Data on
inputs processes outputs outcomes
Algeria
√
√
Bahrein
√
√
√
√
√
Dubai
√
√
√
√
√
Egypt
√
√
√
Jordan
√
√
√
Lebanon
√
√
√
Lybia
Na
Na
Na
Na
Na
Na
Mauritania
Na
Na
Na
Na
Na
Na
√
√
√
√
√
Na
√
Na
√
Na
*
Na
Na
Na
Morocco
Oman
√
√
√
√
√
√
√
PNA
Na
Na
Na
Na
Na
Na
Qatar
Saudi
Arabia
√
√
√
√
√
√
Sudan
√
√
Syria
√
√
Tunisia
√
√
√
Yemen
Na
Na
Na
UAE
Na
Na
Na
√
√
√
Na
Na
Na
Na
Na
Na
Legenda
*work in progress
Data on readiness: e.g. statistics on digital divide, IT education of the population, etc.
Data on access: e.g. number of computer per household, broadband penetration, etc.
Data on inputs: e.g. cost of IT hardware
Data on processes: e.g. time saved by process automation
Data on outputs: e.g. number of services online
Data on outcomes: e.g. level of satisfaction of e-government users
..BUT WHAT ABOUT DATA
ON E-GOVERNMENT
FRAMEWORKS ?
- coordination / collaboration
- legislative / regulatory
- budgetary
- technical
- ..
4
Data on e-government frameworks (1):
distribution of e-government portfolios
1. Minister with
specific
responsibility for
IT
2. Minister of
Finance
3. Minister with
responsibility for
public
administration
4. Ministerial
Board/Committe
e/ Council or
shared
ministerial
responsibility
5. Unit/group
created by or in
the executive
office
6. Minister
within the
executive office
Jordan
PNA
Saudi Arabia
Syria
Oman*
Egypt
Lebanon
Morocco
Tunisia
Bahrain*
Qatar*
Sudan*
Kuwait*
*Notes:
1. In Oman, the Information Technology Authority (ITA) has responsibility for e-government. It is an autonomous body affiliated with the Minister of National Economy. It has
both financial and administrative independence in its operations.
2. In Bahrain, the Supreme Committee for Information and Communication Technology (SCICT) is responsible for e-government in the Kingdom. The Committee is chaired by
H.H the Deputy Prime Minister and consists of a panel of key Cabinet ministers.
3. In Qatar, a Supreme Council for Information and Communication Technologies has responsibility for e-government development.
4. In Sudan, the National Information Centre (NIC) has been created within the Ministry of the Council of Ministers to establish a national information policy and develop use of
ICT in government
5. In Kuwait, a central body called the Central Agency for Information Technology has been created under the leadership of the Minister of State for the Council of Ministers
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Affairs.
6. In Dubai, the eGovernment Unit reports to the Dubai Ruler’s office
Data on e-government frameworks (2):
Legislative and regulatory
E-transaction /
E-signature
Bahrain
Dubai
Egypt
Lebanon
Saudi
Arabia
Tunisia
Processing and
protection of
personal data
Security
E-commerce
The eCommerce Law lays down the
foundation for electronic transactions
and e-commerce (through
recognition of digital signature and
other forms of contracting and
transaction over the Internet).
Law on Electronic Transactions and Law on Electronic Transactions
Commerce N.2/2002
and Commerce N.2/2002
The eCommerce Law lays down
the foundation for electronic
transactions and e-commerce
(through recognition of digital
signature and other forms of
contracting and transaction over
the Internet).
Law on Electronic Transactions
and Commerce N.2/2002
Egyptian Procurement Law n. 89
issued, 1998 sets the framework
for procurement.
E-Signature Law No. 15, 2004
regulates and formalises the use
of electronic transactions,
guaranteeing that they are
accorded the same legal merit as
paper transactions
Law on electronic transaction has
been drafted (currently under
scrutiny by the Parliament)
E-transaction Law
Loi n°2000-83 du 9 août 2000,
relative aux échanges et au
commerce électroniques. Loi n°
57-2000 du 13 Décembre 2000
modifiant et complétant le code
des obligations et contrats qui a
introduit les notions de document
et signature électronique en leur
conférant la force probante.
E-procurement
Cyber Crime Law
La loi organique n°2004-63 du 27 La loi n°2004-5 du 3 février 2004
juillet 2004, portant sur la protection relative à la sécurité informatique.
des données à caractère
personnel.
Loi n°2000-83 du 9 août 2000, relative
aux échanges et au commerce
électroniques.
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Data on e-government frameworks (3):
measurement and evalution
Yes, Some measurement and evaluation activities are conducted at
National level
Algeria
Bahrein
Dubai
Egypt
Jordan
Lebanon
Lybia
Mauritania
Morocco
Oman
PNA
Qatar
Saudi Arabia
Sudan
Syria
Tunisia
Yemen
UAE
√
√
√R
√R
√R
√
√
sectoral level
√R
ministry/agency
level
√
√
√
e-government
program/unit level
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√R
project level
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Data on e-government frameworks (4):
national e-government portals
Name
Data of Portal functions
Number of
establish
public services*
ment
provided online
Type of public
services* provided
online
number of
public
services*
provide
online
accessible
through the
portal
2001
GR, IS, SP
4
job search services;
personal documents
(passport/drivers license);
application for building
permission; registration of
a new company
0
Tunisian E-government Portal
(Bawaba)
2005
information - forms procedures services online
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income taxes, job search
services, social security
benefits, car registration,
appllication for building
permission; public libraries,
certificates, enrollement in
higher education; healthrelated services, social
contribution for employees,
VAT, registry of a new
company, custom
declarations, environment
related permits, public
procurement
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LEBANON
Lebanese Government Portal
for Information and Forms
portal personalisation portal usability
User
and branding authentication
, security and
privacy
change of colors of general
layout; folders creation and
management; web links
organisation; automatic
filling of feedback and
contact forms with user
informations saved in user
profile database
TUNISIA
OMSAR
Not yet in place
promotes use of
common web
publishing
standards (predefined
templates and
layouts) to
ensure
consistency of
govenrment
websites with
national portal.
presentation by category of
for certain
users (citizens, business
services that
and Tunisians abroad);
require
services classified by topics
authentication,
corresponding to
electronic
citizens'interest (political
certificate is
life, family, employment and
needed to self
trainign at work, teaching
authentification
and scientific research,
and signature
health environment and
social security, investment
and privatisation; finance,
economic sectors, ICT,
administrative businesses
URL
www.informs.gov.lb
www.bawaba.gov.tn
Legenda:
IS: provide information on services (e.g. availability online/offline, organisation responsible for delivery, fees, estimated time of completion), administrative procedures, e-governmentrelated laws and regulations
SS: provide self-service services (e.g. tax calculator)
SP: allow the possibility to start an administrative procedure online (e.g. downloading forms)
CP: allow the possibility to complete an administrative procedure online to obtain a service (full transactional services)
DM: allow user to provide input in government decision-making (e.g. feedback on service quality)
Note: Systemic functions of portals such as providing digital signatures, individual document vaults, ID management, etc. are not covered in this typology
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Next steps
• what?
- Complete and update existing
databases
- more extensive data collection
• focus? description NOT
EVALUATION of e-government
frameworks
• output? Overview study
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Where to focus? Main areas for data
collection
1. Institutional Arrangements for
E-Government




2. E-services, sectorial initiatives, shared
applications
3. E-government strategy formulation and
implementation
4. Technical infrastructure for e-government






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
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Distribution of e-government portfolios
Structures for e-government coordination (e-government units, CIOs,
inter-agency bodies)
Tools for e-government coordination (e.g. enterprise architecture,
voluntary agreements)
Roles, functions and organisation of e-government units in ministries,
agencies and local governments
E-service enablement, service delivery strategies, methods to
improve take up
Shared applications (e.g. e-budgeting, e-payment, e-forms, document
archiving)
E-procurement
Sectoral initiatives (e-health, e-learning, e-taxation)
E-government strategies at central and local government; strategy
formulation for ministries and agencies
Use of monitoring tools and mechanisms (e.g. use of indicators)
Communication networks (e.g. internal government networks,
ministry intranets)
Service infrastructure (e.g. service gateways), central databases,
technical standards
Digital identification and authentication infrastructures and outlets
(e.g. ID cards, PKI)
E-government applications to simplify the administration (e.g. online
one-stop shops, data reporting systems for businesses)
5. E-government for administrative
simplification
6. E-government training and capacity
building


E-government competencies and skills distribution (e.g. technical,
project management, etc)
7. Legislative infrastructure for egovernment
8. Measurement and Evaluation of egovernment


Digital signature legislation
Privacy protection

Measurement and evaluation tools and methods at ministry and
agency level
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Question for discussion
• What are the basic frameworks and mechanisms for egovernment implementation, in addition to those
presented today, for which you wish data to be collected?
• How can the OECD assist in ensuring that common data
collection frameworks on e-government be established
and used for the benefit of individual Arab countries?
• What are your needs in terms of collecting data and
information for better policy-making in the area of egovernment?
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