Transcript Dubai Municipality E-Government Strategy

Dubai Municipality
E-Government Project
Agenda
Overall Project Implementation Plan
Strategy Development Stage
Implementation Stage I
Implementation Plan
Project Stages
E-Government Strategy
Alignment
Set up IT Infrastructure
IT Infrastructure
Assessment
Implement Stage I Initiatives

Implement Stage x Initiatives
IT Standards & Policies
Transition Planning
Strategy Development
Stage I
Stage x
Program and Project Management
Change Management
Process Analysis & Re-Engineering
IT Infrastructure Review
Performance Measurement
E-gov Value
to Customer
Services Selection Process
Strategy Phase
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1
4
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Low
High
Service Visibility
E-gov Value to DM
Quick
Wins
?
?
4
Low
Stage I
High
Service Complexity
Search for
“Quick Wins”
Stage X
List of Services
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DM web site
Directory of Services
Service
No Objection Certificates (NOC)Recognition
Relationship
DCL Test Results
Management
DM Intranet
DCL Certificates
Health Certificates
DUBAI
One StopComplaints
Inspections
&
MUNICIPALITY
Comments
One Stop Fines
News Clips
Issuing sites plans
Service
Follow-up
Statistical Information
Delivery
&
Recruitment
Tracking
Hazardous Waste Management
Service
Information
Service
Request
Service Transformation- Stage I
Strategy Phase
Stage I
Stage X
Integrated Programme and Project Management
Technology Foundation Execution
For each service
Organization & Change Management
Analyse Process
(As Is)
Define Process
(To Be)
Define Organization
and Change
Requirements
Define Systems
Requirements
Plan Service
Transition
Design
Applications
Develop
Applications
Develop process
and systems
Documentation
Provide User
and Technology
Training
Deploy systems
Provide
Post-Implementation
Support
Measure
Success
Refine
E-Government
Strategy and Vision
Project Scope
Customers will access information or
request for service through the new
web application with both English and
Arabic interfaces
Web Applications
DM Intranet
DM Internal
Service
Delivery
Processes &
Systems
DM
Corporate
Data
Internal service receipt and request
processing layer (using the concept of
discussion databases)
Dubai Municipality service providers
will access service requests through
the corporate intranet
Links to Internal DM
systems will be
identified and
integration
requirements will be
documented. ITD is
responsible to making
necessary changes to
internal systems.
Internal manual processes
will be analyzed and manual
work-arounds will be
recommended for all
customer touch points. New
Internal/back-end systems
will not be developed.
Thank You