Transcript FonoMail 2000 FonoMail 2000 Wall-mount Version User Presentation powerful voice mail auto attendant/IVR unified messaging Rack Version www.jusan.es www.digitalvoiceanddata.ie General Specifications FonoMail 2000 User Presentation www.jusan.es • 2, 4, 6 or 8 ports, scalable to a maximum.

FonoMail 2000
FonoMail 2000
Wall-mount
Version
User Presentation
powerful voice mail
auto attendant/IVR
unified messaging
Rack
Version
www.jusan.es
www.digitalvoiceanddata.ie
General Specifications
FonoMail 2000
User Presentation
www.jusan.es
•
2, 4, 6 or 8 ports, scalable to a maximum of 8
•
1000 mailboxes
•
Up to 12 hrs Flash memory or Hard Disk (500
hrs min.)*
•
Internal Modem*
•
Ethernet connection*
•
Remote maintenance by modem or Internet*
•
Multiple switch support
•
3 languages per unit
•
Connected to PBX analog ports
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*
According to version
Versions
• Easy Mail: 2 ports, 120 minutes of flash memory, 24
mailboxes.
FonoMail 2000
User Presentation
• FonoMail 2000 Wall-mount (Flash): 2 or 4 ports, up
to 6 hours of flash memory. Options include external
modem and ethernet connection for web based
mailbox management and unified messaging.
• FonoMail 2000 Wall-mount (HD): 4, 6 or 8 ports with
hard disk. Options includes external modem and
ethernet connection.
• FonoMail Rack (19 inches): 4, 6 or 8 ports with hard
disk, internal modem, ethernet connection (web based
mailbox management and unified messaging). Remote
notification by SMS is optional.
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Operadora
Automática
Automatic
Attendant I
FonoMail 2000
User Presentation
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•
Standard auto-attendant by extension or ABC
directory
•
Customized auto-attendant by departments or
combining departments and extensions
•
Different auto-attendants available for Day, Night
and Break Mode
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Automatic Attendant II
FonoMail 2000
•
FonoMail 2000 receives the caller with a greeting message, offers
the possibility of transferring to an extension, to a department or
of using the alphabetic directory.
•
If the Call Screening feature is activated, the caller must give
his/her name and the extension owner may choose to accept or
reject the call.
•
If the call is not answered or is rejected, the caller is given the
option of leaving a message in a confidential mailbox, contacting
another extension or contacting the operator.
User Presentation
Greeting Message
0
Call
transferred to
the operator
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Wait
Ext, Nº
Call
transferred to
the extension
#
Alphabetic
code
Dept. Nº
Call
transferred to
group of
extensions
Voice Mail: Notification
•
All unanswered calls are automatically transferred to the
voice mail unit which then greets the caller with the
personal message of that particular extension and offers
the possibility of leaving a message in the corresponding
mailbox
•
Various methods are available to notify the user of the
reception of a message:
FonoMail 2000
User Presentation
Extension: Call, message lamp, display, change in
off-hook tone.
Remote: Call is made to a fixed number, Cellphone...
E-mail: Notification is sent to the e-mail address
associated to the mailbox*
SMS: Notification is sent to the Cellphone*
•
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The user is able to listen to the messages from any DTMF
phone having previously dialled a confidential user
password
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* According to version
Voice Mail: Message Retrieval
Various message retrieval methods are available to the user:
FonoMail 2000
User Presentation
By phone: dial the voice mail extension. The most
recent unheard message is played automatically.
*By phone: select the message from the web
browser application, FonoMail 2000 calls and
plays the message
*By PC: from the e-mail editor. Open the email and double click the attached file
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* According to version
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Voice Mail: Management
Each user mailbox may be managed via telephone or PC:
FonoMail 2000
User Presentation
By phone: dial the voice mail group
and follow the menus
*By PC: enter the unit’s IP address or click
FonoMail 2000 in favorites
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* According to version
Vocal: Gestión
VoiceCorreo
Mail: Management
byII.Phone I
Various menus are available to the user for
mailbox customization.
FonoMail 2000
User Presentation
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Vocal: Gestión
VoiceCorreo
Mail: Management
byII.
Phone II
The user is able to conveniently record several
greetings by telephone :
FonoMail 2000
User Presentation
Message A:
Hi, I’m not at my desk right now, please
leave a message and I’ll get straight back
to you
Message B:
Hi, I’m out of the office right now. For
urgent matters call me on 696567567
Message C:
Hi, I’m currently on vacation until September
1st. Please leave your number and I will get
back to you on my return or for urgent
matters contact Mary Jo Fernandez x324
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Unified Messaging
When the E-mail notification* parameter is configured, the user
receives an e-mail either with the vocal message attached or
which simply informs that a message has been received.
FonoMail 2000
User Presentation
The user clicks the message which is then played in the user
PC**, by means of Jusan`s “GReCo” software or using a
standard mediaplayer.
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* According to version
** Multimedia PC
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Web Based Management I
With the Web option, the mailbox owner is able to conveniently
manage messages and mailbox parameters via PC.
FonoMail 2000
User Presentation
http:\192.168.xxx.xxx
30
****
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The user enters the relevant IP address, the extension
and password.
Web Based Management II
All stored messages are displayed and the user is able to
listen to selected messages by marking “Play” and
clicking “Send”.
FonoMail 2000
User Presentation
The system calls the telephone number displayed (external or
internal) and plays the message.
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Web Based Management III
The user is able to comfortably change the mailbox configuration
via the PC screen.
FonoMail 2000
User Presentation
For example: To change the message used or the type of remote
notification.
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Web Based Management IV
FonoMail 2000
The SMS option (FonoMail 2000 Rack only), apart from
facilitating remote notification by SMS, enables SMS messages
to be sent to any destination with the advantage of being able
to enter the message on the PC keyboard.
User Presentation
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Administrator Web Based Management
The system administrator has access to the general and global
parameters via LAN/Internet.
FonoMail 2000
User Presentation
• A customized configuration may be established for
each individual mailbox.
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• The administrator has access to on-screen statistics.
Programming
•
Installation Wizard for quick installation of standard
settings (Windows 98, 2000 or NT, XP)
•
Windows based setup program
•
Graphic Applications Generator (GUI)
development of customized applications
•
Different programs may be activated according to
the day, date and time (e.g day mode, night mode ...)
•
A weekly or yearly calendar is created to define the
daily operating modes
•
Bank holidays and feast days may be programmed
to form part of the calendar
FonoMail 2000
User Presentation
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for
the
Customization
•
The FonoMail 2000 setup program enables the simple
creation of customized, primary level auto attendants and
voice response applications
•
More advanced applications may be created using the
Graphic User Interface (GUI)
FonoMail 2000
User Presentation
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Statistics
FonoMail 2000
User Presentation
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•
A set of counters is available to track the number
of times different events occur (e.g messages left,
options selected...)
•
This information may be presented either as text
or in graphical format
Remote Maintenance
Telemaintenance and Telemanagement features are
FonoMail 2000
User Presentation
available with FonoMail 2000 via modem (internal), or via
Internet (Public IP)*. Various key functions may be
carried out on a remote basis
•
Mailbox creation
•
Recording of personal mailbox messages
•
Changing of the auto attendant greeting
messages
•
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Parameter modification
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* According to version
Hot Selling Points I
• Powerful & feature rich Voice Mail platform
FonoMail 2000
User Presentation
• Advanced GUI for multi-level IVR and customized
applications
• Unified Messaging with no additional cost for UM
seats*
• Message update by e-mail*
• Over 5000 units installed worldwide
(Does not include 10,000 units of previous generation)
• OEM agreements with Siemens and Tenovis
• Jusan’s rapid reaction capacity as R & D partner
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* According to version
Hot Selling Points II
FonoMail 2000
User Presentation
• User mailbox management by phone, LAN and/or
Internet*
• Remote maintenance by modem or Internet*
• Multiple personal greeting messages
• Multiple switch support
• SMS support*
• Possibility of incorporating mailbox management and
call recording via desktop CTI application*
• 1u 19 inch rack unit or wall-mount versions
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* According to version
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Further Advantages...
FonoMail 2000
User Presentation
FonoMail 2000, apart from its standard functions of
Auto Attendant, Integrated Voice Mail and IVR with
almost unlimited levels, may be used to provide made
to measure solutions in many cases integrating
databases and other PC based applications
FonoMail 2000
Made to Measure Solutions
Digital Voice & Data Ltd.
Unit 5 Cleve Business Park,
Monaghan Road, Cork,
Ireland
www.jusan.es
www.digitalvoiceanddata.ie