Transcript LA2401 English for the Hotel Business Unit 5: Hotel & Restaurant Services.

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LA2401
English for the Hotel Business
Unit 5: Hotel & Restaurant Services
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Objectives
The objectives of this unit are….
1. Language Focus: Restaurant and Kitchen Expressions
The purpose of this unit is to understand common expressions used
in restaurant menus, food ordering and bar service.
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Objectives
Learners will be able to:
• Discuss reservations
• Describe opening, closing time and service periods
• Talk about dates
• Describe a range of foods
• Listen and distinguish food orders
• Make polite requests and offers
• Use a/an/the/some as necessary
• Describe the roles/duties involved in the Food & Beverage Cycle
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Listening – Booking a table
A) Listen to the phone call. Are the statements true or false?
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Listening – Booking a table
b) Listen again and complete the answers. Then match them with
the questions below
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A Variety of Dishes….
a
b
c
e
g
d
h
f
1 Fillet of Haddock
2 Chicken Kiev
3 Prawn Cocktail
4 Beef Madras
5 Roast Leg of Pork
6 Chicken Liver Pate
7 Crudités
8 Lyonnaise Potatoes
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Listening – in the bar
What can I get you?
Listen to the customers ordering drinks from the bar. What do they
order?
Listen again and answer the questions.
_____________________
_____________________
_____________________
_____________________
_____________________
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Language Study - Expressions
What can I get you?
Would you like draught or bottled beer?
Would you like ice and lemon?
Shall I charge this to your room?
No, thanks. I’ll pay by cash.
Requests and Offers
Look at these examples:
Requests
Could I have a beer?
Can I have your key card?
Offers
Would you like ice?
Shall I charge this to your room?
Match each reply to a request or offer in the examples above:
1.
2.
3.
4.
Yes, please. My room number’s 235.
Certainly Sir. Would you like draught or bottled?
Certainly. Here it is.
Yes please, and lemon.
Now Match the
Q&A
On Page 3
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a / an or the
Use a or an when you first talk about something. Use the when you talk about
something for the second time or when it is clear what you are talking about.
Examples:
We have a reservation. The reservation is for 8 o’clock.
I’d like an aperitif please.
Is this the menu?
Complete the sentences with a/an or the.
an
1. Can we have _____________
adjoining room?
2. What’s _________
dish of the day?
the
3. Could we have _________
table for four?
a
4. Put _________
olive on a cocktail stick . Then, put ________
olive in the glass.
the
an
a
5. Yes, the hotel has __________
car park.
6. Put some crushed ice into _________
cocktail shaker. Pour 3 measures of gin
a
into ________
the shaker and stir.
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a / an or some
Use a / an to mean one to talk about countable nouns.
Use some to talk about uncountable nouns.
Examples:
I’d like a bottle of wine / an aperitif.
I’d like some bread/some water/some milk.
some
A
some
an
some
a
a
some
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Listening – Are you ready to order?
Listen to the dialogues and complete the following orders.
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Describing Past Time
Present Perfect
We use the Present Perfect tense to talk about:
• events that happened at some time in the past (undefined)
– I have eaten Chinese food.
– I have been to Hong Kong three times.
– I have stayed at the Grand Hyatt before.
• situations which began in the past and which are still continuing
– He has worked with us for more than three years now…
– He has worked with us since early 2009.
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Describing Past Time
Past Simple
We use the Past Simple to describe events at a particular time in the past.
• We finished lunch service at 2pm.
• We served the coffee after the dessert.
• He left just after you, I think.
• In the end, we hired a top French chef.
now
work in Tokyo
time
1990
worked in Tokyo (past simple)
work in Berlin
now
time
2001
has worked in Berlin since 2001
(present perfect)
future
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Describing Past Time
Present Perfect or Past Simple?
Now write out the sentences or questions in full using the
Present Perfect or Past Simple.
1. (they/arrive) two weeks ago. _______________________________________
2. In January, we (employ) three new housekeepers. ___________________________
3. I (not see) Samantha since February. ______________________________________
4. The guests (be) tired after their long journey. _________________________________
5. Last year, prices (go up) by five percent. ____________________________________
6. Our current chef (work) here for over a year. _________________________________
7. We (decide) to buy it when we saw it. ____________________________________
8. As you can see, we (finish) serving. ______________________________
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Listening – in the kitchen
Listen to the dialogue. Match the staff to their duties.
d
f
b
e
a
c
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Listening
Listen again and complete the missing words.
main
prepares
handle
dishes
bakes
duties
sharpen
clean
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Food and Beverage Cycle
In small groups, match the job titles with the correct F&B Stage
Purchasing
Selling
Preparing
Receiving
Storing &
Issuing
Head chef
Storeman
Wine waiter
Receiving officer
Commis chef
Head waiter
Purchasing Officer
Chef de Partie
Bus boy
Sous chef
Waiter/waitress
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Summary
Today we have
• Discussed reservations
• Described opening, closing time and service periods
• Talked about dates
• Described a range of foods
• Listened and distinguished food orders
• Made polite requests and offers
• Used a/an/the/some as necessary
• Described the roles/duties involved in the Food & Beverage Cycle
Visit LC next week…..