Transcript IT Services - Lucity Help Portal

Lucity GIS
and IT
Services
Lucity IT Services
IT Services
• Lucity Implementation Services
– Added lightweight IT Audits to every new
Lucity Implementation Contract
• Review Lucity System Design
• Answer IT Questions about Lucity
• Prepare for Implementation
IT Services
• Based on user requests, Lucity extended
services
– Added IT Assessment for Modernizing
Infrastructure
• AS-IS Network Diagram
• To-Be Network Diagram
• Prepare Specs for Quotes
IT Services
• Modernization. What do you mean?
– History of the Computing Environment
IT Services
• How did we get here? Chaos!
– 1990s
IT Services
• 1960s and 2000s Technology Fusion
IT Services
• From 2000s to 2010s
IT Services
• Serves as the
framework for
modernized
computing
• Apps connected to
web services
• Easy to manage
• Scalable, Cost
Efficient
• “Apps is where it’s
at”- Esri’s Ismael Chivite
IT Services
• Quickly Realized a Partnership was
needed (Dell Consultant Network)
– Why?
• To offer solutions and services beyond Lucity
– Support your operational infrastructure,
enterprise and mobile solutions, and
technical resources
– Modernize your network, provide
infrastructure to support Lucity Mobile,
and adapt for future demands as
technology changes
http://blog.lucity.com/2015/06/19/moder
nize-your-infrastructure-for-mobility/
IT Services
• Dell Solutions and Services
– Centralized Hardware and Software
Quotes
• CONUS, OCONUS and Internationally
• A Dell representative that will
understand Lucity Solutions
• An advocate for your organization’s
technology challenges (skill
development)
– Network of Approved IT Consultants
• Who’s helping maintain your
infrastructure on a consulting and
services basis
IT Services
• Hardware Solutions for Lucity
IT Services
• Lucity will help revise quotes and
help communicate with the entire
team including other software
vendors.
• After final revisions, purchase
begins.
• As part of the services, Lucity will
help install the software and
document the configuration.
– Check with your Lucity Regional
Manager for Lucity Migration
services
Lucity GIS Services
GIS Services
• Lucity is a Gold Esri Partner
• We have been certified by Esri to be an
ArcGIS Online solutions provider
• Supporting several agencies
implementing and maintaining their
ArcGIS for Server capability
– Including ArcGIS Online
GIS Services
• Provide training for maintenance
and administration
• Provide automated scripts for
performance
• Provide an Administrative
Document about GIS
configurations and automation
GIS Services
• Help you continue to evolve your Esri
capabilities
• Help configure Lucity WebMap for
your organization
– Custom WebMap from Business Partners
• Help with Data Modeling and
Conversions
– Including Lucity Business Partners
Case Studies: SPMUD
Rocklin CA
SPMUD
• Needed help with their IT infrastructure
and configuration
– Lucity, Dell, new IT consultant, Tyler and
internal IT Staff worked together as a team
– First Day
• Walked through infrastructure creating an AS-IS
visual diagram of the network
• Created a To-Be network diagram with
recommended changes
• Created a specifications list
– Second Day
• Dell met with us on the second day and provided
insight on hardware that would fit the new design
SPMUD
• Needed help with their IT infrastructure
and configuration
– Third Day
• First cut of the quotes were presented
– Next Week
• Final Quote was submitted
• Purchase commenced
– One month later
• Dell installed the hardware and Lucity started
carving servers for configuration with Tyler,
Lucity and Esri server solutions
SPMUD
• Second Month
– Esri Install and Configuration
• ArcGIS for Server
• Enterprise Geodatabases
• Map Services
– Lucity Install and Configuration
– Tyler Install and Configuration
• Tyler completed their implementation on time
versus before the contract it was behind several
months.
SPMUD
Case Studies: VVWRA Victorville
CA
VVWRA
• Need Specifications for new hardware
– Opted for SSD cards for fast data transactions
• Installed and Configured ArcGIS for Server
– Including Enterprise Geodatabase
• Help with Data Modeling and GIS Conversion
– EMS converted the GIS data into a Geodatabase
format, linked it to Lucity, and trained staff on how
to maintain the assets in ArcGIS for Desktop with
the Lucity Editing Tools
Case Studies: LakeWood Water
Utility District in Washington
LakeWood WUD
• Much like SPMUD, we performed the IT
Assessment
• Purchased hardware
– Newer hardware and mobility for the IT
administrator for offsite management of
servers and network
• DMZ and VPN ready
Lakewood WUD
Case Studies: City of Pocatello,
ID
City of Pocatello, ID
• Lucity and EMS works as a team
– EMS Custom WebMap integrated into
Lucity
– Tasks include:
• DBA, GIS Administration, Help Desk support, IT
support, Data conversion, new Lucity module
implementation, Pavement integration
– Upgraded Systems several times
Case Studies: City of Durango,
CO
City of Durango, CO
• Need Specifications for new hardware
• Upgraded and Configured ArcGIS for Server
– Including Enterprise Geodatabase
• Help with Database Modeling, Security,
Versions and Replications
– Automated Synchronization and GIS Maintenance
• Performed a GIS Wellness check
– IT Department resulted in creating service level
agreements for each City department through
SOP (Standard Operating Procedure) documents
– Implemented a Data Stewardship Program
Conclusion