Transcript Introducing The Information Standard

An Introduction to
The Information
Standard
What is The Information Standard?
The Information Standard is a certification scheme that helps health
and care professionals and the public identify reliable sources of
quality, evidence-based consumer health and care information
through the use of an easily recognised quality mark
What are the key elements of The
Information Standard?
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Currently the Department of Health commission this service
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Certification of prospective organisations and ongoing assessments are
carried out by emqc Ltd on behalf of Capita who are the scheme operators
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Organisations who go through the Information Standard have to
demonstrate they have robust information production processes. The key
pillars that underpin this and the organisation needs to demonstrate are that
the information they produce is:
1. Balanced and evidence-based
2. User tested
3. Regularly reviewed
How has the scheme evolved?
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Launched in November 2009 with 36 pilot organisations
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2010, progress slow with only 5 new members signing up to scheme
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Step change in 2011 in our approach to organisational engagement leading
to 126 new members signing up with a further 56 undergoing certification
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2012 saw continued growth and membership grew to around 200 certified
members, despite some uncertainty around the schemes relationship with
the new online Portal that will be replacing NHS Choices and NHS Direct
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A range of events and communications was run across 2012 with more
planned for 2013- these are open to members and Certification Body
partners
TIS and the new Integrated Customer
Service Platform (ICSP)
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Ownership for The Information Standard will pass from The Department of
Health to the NHS Commissioning Board from 1st April 2013
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This is important as the NHSCB is also responsible for the new ICSP, which
is a new online portal that combines many of the existing services, including
NHS Choices, NHS Direct, and will provide systems to allow individuals to
access their personal health records
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Over 2012 TIS has worked closely with the NHSCB to help them
understand the importance of Quality Assurance and the role it plays in the
provision of health and care information
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Quality Assurance is central to the new portal and TIS will play a central role
in the provision of this
Why is there a consumer need?
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77% of service users look up some form of health or social care information
every year
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75% tell us they find it hard to work out whether information is trustworthy or
not
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Thousands of organisations produce or syndicate health or social care
information in the UK, but people don’t know what they can trust
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Ensuring local service users have access to trusted, evidence based and
balanced health and care information should be a key deliverable for local
government, particularly in the area of Public Health
What do the public tell us?
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They want to manage their own health and wellbeing, including
prevention
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They want to have more trust in health and social care information, leading
to increased confidence and empowerment
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They want to be better informed and better able to understand options
available to ensure the right decisions and choices are made with them
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Delivering against these drivers will lead to better
outcomes, both medical and personal, resulting in
improved quality of life
People with long term conditions want
more help
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Better, more joined up services
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Better knowledge/understanding of condition and treatments
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Better understanding of healthy eating
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More guidance and support to gain confidence in self-care
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More information about devices/courses/support groups
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Better understanding of prevention strategies
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People want to take control of their own health and feel that they have the
confidence to make the right care decisions for themselves
Building on the Information Strategy
Released in mid 2012, the Information Strategy entitled, “The power of
information: Putting all of us in control of the health and care
information we need”, provided a number of important key messages
around information:
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“Information can bring enormous benefits. It is the lifeblood of good health
and wellbeing”
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Information should be regarded as a health and care service in its own right
for us all
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“Information for patients and service users is an integral part of care. Like
medicine, good information can heal but poor information or poor handling
of information can harm”
•
We want patients to have access to clear information and advice that helps
them understand and make informed decisions about the type of care and
support they need
Who are our current members?
• A broad range of large and small organisations from a number of
sectors
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Charities
NHS
Local Authorities
Commercial Organisations
• 200+ organisations currently certified
• 50+ going through the process to become certified
How extensive is the Standard?
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Around 33% of all Health Information web traffic is Information Standard
certified
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Information Standard member organisations provide specialist information
all of the Top 60 recognised long term conditions
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90% of the 5000+ assets on the Information Prescription Service comes
from Information Standard certified organisations
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Many of the key information providers are already certified members
including NHS Choices, Patient UK, Macmillan, CancerUK and THT and
many of these organisations provide services locally as well as nationally
Why Join? What’s in it for organisations?
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Creates information production processes that lead to better quality and
more efficient ways of working
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Provides transparency of information costs, leading to cost savings
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Helps deliver information is high quality, relevant and trustworthy
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Demonstrates that you understand the importance of health and care
information for local service users.
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Provides access to a wide range of shared resources and wider networks
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Demonstrates a commitment to the provision of quality consumer health
and care information that support s the local community
The 4 steps to Certification
1
Understanding the Standard
Face to face - Book an initial meeting or a workshop with a consultant from The Information
Standard to explain the Standard in greater detail and to better understand all of the clauses and
their impact
2
Reviewing your current processes
Self-audit tool - Complete the online self-audit tool to understand your current compliance with the
18 clauses of the Standard. This will enable you to develop a detailed action plan.
3
Preparing for certification
Contact and sign up with emqc Ltd- select and sign a contract and agree your action plan and
timeline. Then contact The Information Standard Support Team and book a visit to help prepare for
your pre-assessment audit
4
Certification
Book a pre-assessment with your emqc Ltd in case you have any non conformities. emqc Ltd will
then conduct a full audit of your process and send medical evidence to be checked. 28 days after
your assessment you will become fully certified.
Quotes from existing members
The information standard is now
business as usual for our Adult Social
Care teams. It,s all about being able
to provide good quality and reliable
information for our service users
SW – Oxford County Council
We felt it was important to apply to
the Information Standard scheme,
as membership would help us to
reinforce and demonstrate our
commitment to producing accurate,
balanced, clear and reliable
information for our service users
MJ- Liverpool City Council
What’s special about the Information
Standard, is that it has made a
fundamental difference to the way we
work and has significantly improved our
methods of information production
DP-Bradford Local Involvement
Network
The experience overall was difficult at
the time but we got through it, and in
the end it was very worthwhile. We
are very pleased we did it.
NO - Cued Speech Association
If you would like to know more about
emqc Ltd or The Information Standard:
Have a look at our website Or join us on LinkedIn Follow us on Twitter -
Or you can call or E-mail us at:
[email protected]
One final thought“As a general rule, the most
successful man in life is the
man who has the best
information”
- Benjamin Disraeli