Transcript Slide 1

LDR 9 Advancing Your IT Management Career
Whether you are a seasoned manager or would like to
become a manager this session will provide proven
initiatives to advance your career. There will be
discussions on education and skills, leadership and
communication, team building and accountability,
mentoring and delegation and the importance of metrics.
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Caroline Baron
ABB Commercial Key Accounts Manager
As ABB's commercial key accounts manager,
Caroline helps data center end users ensure that
each of their facilities are fully supported for VFD
service, connecting them with ABB's HVAC channel
partners in each of their data center locations.
Caroline has previously worked with ABB's data center
and smart grid initiatives, helping to strategically position ABB for the future growth in both segments.
Caroline is an Executive Coaching Fellow at Emory
University, where she is in her final year of MBA studies,
with an emphasis on Organizations and
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John Parker- Data Center Operations
Management
John is a Senior Data Center Management professional with over
25 years of Information Technology experience in 4 industries
(Healthcare, Pharmaceuticals, Banking, and Software
Development).
He has managed such areas as; Data Center Operations, Systems
Engineering, and Facilities as well as outsourced teams
internationally and in the United States. John has mentored
more than a dozen team members into a mid-level to senior level
management roles.
He has been a member of AFCOM since 1996, founded and
severed as President of the North Carolina and Southern
California local chapters and resides on the board of directors for
Data Center Worlds “Data Center Institute”.
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John (Jack) Pyne - Director of Training - EPI
John has worked in and with data centers in several capacities
starting in 1968 as part of his college experience. Over more
than 40 years, he has learned with, taught, and helped build data
centers in both large and small companies across many
industries. Jack holds advanced degrees in education, science
and business and teaches at the college and university levels,
most recently as an adjunct professor at Boston University. His
consulting practice spans both business continuity and data
center design and auditing. Over the last several years he has
been with the world’s oldest and largest Data Center training
firm, EPI, where he is a Director of Training, working with and
training many of the largest international data center operators,
such as Amazon, Intuit, eBay, Vanguard, the DOD, CenturyLink
and others. As part of this overall activity he is a regular
participant and speaker at international and local conferences in
both data center design and business continuity which he feels is
one of the best ways to stay current with both technology and
strategies in data center design.
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Andrew Stevens – CEO – CNet Training
Andrew has played an influential role within the network
infrastructure and data center industries since 1996. He is highly
respected and an active member of numerous industry trade bodies
including AFCOM. Andrew has dedicated his career to providing
network infrastructure and data center professionals with easy
access to high quality learning and education programs, programs
that are designed and delivered by seasoned experts in their field
and that provide the right level of education and award both
industry recognized credentials and qualifications.
He is truly passionate about bringing educational and knowledge
standards to the industry and takes great pleasure in bringing data
center professionals together with expert trainers to strengthen
the industry with professionally certified individuals. Andrew also
created the global data center education framework and has been
instrumental in the development of the only truly mapped
qualifications and credentials for the data center industry. He has
also been awarded a number of industry accolades for his work.
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Every department has a team, how do you
define your role within that team
• Firstly understand the purpose of team – actions and
outcomes
• Understand the goals of the team and how they fit
with the business goals
• You will need to understand how your specific role
fits and effects the team
• How you can create a plan to take on a different role
within the team – development
• How to identify metrics on a personal and team level
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Skill Balancing
• What is the balance between technical skills and
business/strategy skills as the staff becomes more
senior?
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Every manager makes mistakes.. How do you
deal with them
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Common mistakes
Building a team morale
Problem solving
Team working procedure and ground rules
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Growing Your Career or a Team Members
• How to determine career path
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“If you don't know where you are going, you might wind up
someplace else” (Yogi Berra)
• Training
• Mentor
• Observe
“You can observe a lot by just watching” (Yogi)
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Senior management skills
What are the differences in expectations/skills/education for
senior managers in the new data center ecosystem as they
become more tightly integrated and the business becomes
more dependent on the data center?
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Business Focused Management Skills
• Does the difference of business processes affect
requirements for management?
• For example, would an online business need
different management skills (i.e.=eBay versus
Chase Bank)?
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How do you deal with increased pressures
With the pressures on expenses (save cost), service level
and global coverage, how can data center management
prepare and be ready to deal with the increased pressures?
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Leadership
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Manager vs. Leader
Trees for forest
Great Listener
Delegation
• Clone/replace yourself
• Mentor
• It is a fine thing to have ability, but the ability to discover ability
in others is the true test. (Lou Holtz)
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