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Welcome Andrew Johnson Director General Welcome • New Member – BI Worldwide – First Data • Guests – – – – – – – – – – – – – Corporate Rewards Carlson Marketing Babee Card SayShopping Loyalty.tv Silvercross The Gourmet Society Vivo Miles Morses Fresh Rewards Game Harvey Nichols The Good Spa Guide Annual General Meeting Executive Committee • Issuer Members • • • • Yvonne West (Sainsbury’s) Bill Alexander (Red Letter Days) Denise Porter (Teatme.net) Wayne Harrington (Capital Incentives) • Service Members • • • • Rachelle Smith (PrePay Solutions) Helen Child (G-T-P Group) Caroline Watson (Voucherline) Kevin Lake (Countdown) Pam Matthews (InComm Europe) Andrew Sellers would like to see more retailers on the Executive as he feels this it is an important reason for John Lewis being members of the association. Constitution • Minor changes to 2008/09 • Voucher Promotional Services to be amalgamated into UKGCVA • Any feedback or questions? 2008/09 Year End Accounts 2009/10 Budget Bill Alexander 2009 Revenue • • • • Membership subs IRI subs Social events Conference income • Total Revenue £157k £ 27k £ 12k £ 50k £246k 2009 Expenditure • • • • • • • • Conference costs Market Data Secretariate fee PR costs Social events Market research Member meetings Other (printing, website, expenses etc) • Total Expenditure £ £ £ £ £ £ £ £ 68k 60k 47k 24k 14k 11k 9k 18k £251k 2009 P&L • Total Revenue • Total Expenditure £ 246k £(251)k • Net Loss £ (5)k 2010 Budget • Retail Membership 35 (2009: ?? ) 30 (2009: ?? ) £3,000 per member • Service Membership £2,200 per member • New members • Currently paid up 4 42 2010 Budget Revenue • • • • Membership subs IRI subs Social events Conference income • Total Revenue Budget £155k £ 28k £ 12k £ 78k 2009 £157k £ 27k £ 12k £ 50k £273k £246k 2010 Budget Expenditure • • • • • • • • Conference costs Market Data Secretariate fee PR costs Social events Market research Member meetings Other • Total Expenditure Bud £77k £35k £64k £26k £12k £13k £15k £27k 2009 £ 68k £ 60k £ 47k £ 24k £ 14k £ 11k £ 9k £ 18k £269k £251k 2010 Budget P&L • Total Revenue • Total Expenditure Budget £ 273k £(269)k 2009 £ 246k £(251)k • Net profit / (loss) £ £ (5)k 4k Any Questions? Moving Forward Future Strategy Member Survey Results & Actions Yvonne West Contents • • • • Top line survey results Strategy plans Executive Secretariat Survey • Membership must haves • Areas for improvement • Secretariat tender 78% Networking is essential 75% want the secretariat to coordinate meetings 83% important to assist new members 40% no to training from UKGCVA 71% Market Intelligence important 90% Legislation is key 69% role of DG is required Manage day to day operations Title inconclusive 79% DG key spokesperson Strategy • Emphasis on: – – – – Lobbying and legislation updates Networking and exploring other activities Research Clearly defining the roles of the exec and the secretariat • Less significance on: – Training offered – Discounts generated Executive • • • • Clearly defined Distinction of roles Take ownership Responsibilities going forward Role Description Representative Regulation & Legal Liaison with lawyers FSA regulations PIF Legal WG Helen Child & Arun Glendinning Research (incl. EY figures) Liaison with research agency EY figures Yvonne West & Arun Glendinning Liaison with other Associations, Endorsed Events & Speaking Opportunities Marketing Associations Alliance Prepaid International Forum British Retail Consortium UKGCVA endorsed events Speaking opportunities for UKGCVA members Helen Child & Bill Alexander Finance & Constitution Plan budgets Review bi monthly accountants report Yvonne West & Bill Alexander Social Events Agree social events calendar Wayne Harrington Conference All aspects of the Conference Rachelle Smith Membership Development & Recruitment Membership recruitment plan Caroline Watson & Denise Porter Website Oversee main website, member website and the consumer website Caroline Watson & Denise Porter PR Work with secretariat and PR agency on strategy Be the backup spokes person for the association Kevin Lake Secretariat • Clearly defined roles • Channels of communication • Procedures Communication Market Intelligence Legislation Website Day to day operations Finance Managing the Exec New members Research Marketing and PR Annual conference Any Questions? Stuck in our Ways! Time for a Change Bill Alexander & Diane Timms What triggered the review? • Feedback from our members • Feedback from the recent questionnaire • Reduction in the membership – The market has changed rapidly and the Association hasn’t. The Process • Select a small team of six or seven members that can add different perspectives. • Undertake an “MOT” • Feedback and recommendations to all members. The Team • • • • • • • • Diane Timms Bill Alexander Helen Child Chris Reddish Andrew Johnson Dan Mountain Rachelle Smith Tony Craddock Theatre Tokens Red Letter Days G-T-P PIF UKGC&VA BuyaGift Prepay Solutions Giftex Progress to date • First meeting 3rd September • Completed the first review and recommendations • Presented to the Exec 17th September Strengths • • • • • • • Networking The Annual Conference Data – (well, hopefully it is today!) Broad membership base Regulation & Tax Legislation Representation of the industry Weaknesses • • • • • • • • Networking – too cliquey Communication – both internally and externally Poor quality data Structure of members meetings Lack of a clear brief and strategy UK focus only Member boundaries – special interest groups etc Research – does one size fit all? Opportunities • • • • • • Better communication Overseas members Better collaboration with Giftex & PIF Segmentation of the membership Better targeted research More members Threats • Losing members • Not giving members the benefits that they personally need • Giftex & PIF • Resources – cash and time • Doing nothing!! Conclusions • What we represent and our goals are still valid • We have to improve communication • We have to find a way to serve our diverse membership better • We need to engage at all levels • We need to move much quicker and deliver much more Proposal • Set up Project Groups – Such as Market research, Data, Regulations, PR, The Conference, Memberships etc. – Get interested members to attend, contribute and run. • Develop better and relevant communications How will Project Groups work? • • • • Chaired by a member Sponsored by an Exec member Kept to around 10 active participants Non-active members can be “attached to a Project” • Objectives, timescales and resources agreed up front • Minutes will be produced • Updates presented at member meetings, through Voom, email or the website. The first Project Groups? 1. Market research 2. Regulation – this may breakdown into VAT, PSD etc 3. Internal communications – how do we improve them? 4. 5. 6. 7. PR & external communication Membership boundaries Conference E&Y data Kevin Turbull would like to see Bigger Issues included: Carbon Emissions, collaboration with other associations How do we kick it all off? • Sign up outside in reception – Do you want to participate or be a non-active participant? • Indicate if you are prepared to Chair the Group • The Chair and the Exec sponsor will take it up from there. • New Project Groups to be created by the members – Through Andrew, who will set up the Project Group Over to the members • You can all make a real difference • You will get out of this what you put in • Project Groups will be created for any interested groups • Communication will be improved all round • We will deliver members needs even with a diverse membership Any Questions? Member Get Member Denise Porter New member benefit • Best advocates of the association are you! • Encourage other industry colleagues to join • If a potential member you recommend joins you get a free place at the 2010 conference and so do they • Membership information on website or from UKGCVA office, electronic or paper format 5 Reasons to Join • We represent over 60 members • Keep you briefed on the latest legislative, tax and regulatory matters • Provide up to the minute market data and market insight • Regular networking opportunities • Voice of the industry, providing PR opportunities Any Questions? Successful PR Coverage Kevin Lake • 85 media hits, 27% up on last year (Jan to Jun 2009) • Media targets: – – – – – – – Promotions & Incentives HR & Benefits Retail Call Centre Public Sector National Press Marketing • Member contribution encouraged • All press releases on website UKGCVA PR by Clareville Communications Any Questions? Payment Services Directive Emoney Directive Siobhan Moore Conference 2010 Rachelle Smith CONFERENCE 2010 Capitalising on the Upstream Wednesday 21st April 2010 – Royal Lancaster Hotel, London Plans • Booked for 21st April 2010, Royal Lancaster Hotel, London • Outline of agenda formulated to include 2 conference streams • Conference group to meet after this meeting • Special rates for exhibition stands & delegate places booked before 31 January 2010 CONFERENCE 2010 Capitalising on the Upstream Wednesday 21st April 2010 – Royal Lancaster Hotel, London Early Birds! Exhibitors Delegates • £1400 early bird (pay by 31.01.10) • £1750 standard • Exhibition during arrival, morning coffee, lunch, afternoon tea and drinks reception • £125 early bird - member • £175 standard - member CONFERENCE 2010 Capitalising on the Upstream Wednesday 21st April 2010 – Royal Lancaster Hotel, London • £200 early bird - non member • £250 standard - non member Any Other Business? Ernst & Young Data Wayne Harrington 2008 Data • Queries over 2008 data • All members asked if they would like to resubmit 2008, all but 3 did • All 2008 data is correct and on your portal • FAQ being added to submission information pack Current status • EY spend double amount of time getting data correct & resolving queries • FAQ being added to submission information pack to assist with queries • Data commentary now included in the Quarterly Retail Review issued by The British Retail Consortium • Q3 data submission deadline 16 October – we must meet this deadline Going forward • Project group to agree need for a workshop on ‘submitting data’ & ‘getting the most out of your data’ • Workshop possibly followed by one:one clinic • Meeting in February 2010 to review whole 2009 • Bespoke, individual reports available in 2010 for additional fee at members request Websites & Passwords Caroline Watson Members area access from Home Page www.ukgcva.co.uk All members issued with unique login and password. Member exclusive resource •Website for selling vouchers and gift cards •Links to every members selling page •Needs to be kept up to date via UKGCVA office Any Other Business Andrew Johnson VAT • Harmonisation EU – EU have yet to release draft paper, expected in June 2009, no timetable from EU – Ernst & Young (our VAT advisors) suggest we go ahead with our proposed paper and submit – Regulation project group to take on • Astra Zeneca, Salary Sacrifice – Contested in court – More information from Toby O’Reilly at E&Y ISP Awards 2010 • Successful awards over past 10 years • 2010 will incorporate The Motivation Awards • Sponsorship opportunities available • Contact UKGCVA office or see www.isp.org.uk The Card Awards 2010 • Call for entries now open • Sainsbury’s previous winner • More at www.thecardwards.com Prepaid Awards • October 13th – next week! • Many members nominated • UKGCVA endorsed event • More at www.prepaidawards.com Any Questions? Lunch & Networking Conference Group reconvene at 1.30pm