Welcome

Tuesday 14 th June 2011

New Executive

Newly Elected Incumbent

Siobhan Moore – Salans Diane Jackson – CPI Steve Bradbery – SVS Kevin Lake – Countdown Wayne Harrington Edenred Bill Alexander – Days Red Letter John Bohan – Spencer Marks & Tony Rich – Halfords Denise Porter – TreatMe.net

Andrew Johnson Director General Q1 2011 Sales Review

Each quarter all UKGCVA Issuer members submit their sales data to Ernst & Young. EY analyse the data giving an overview of the total industry sales.

Highlights

• Like for like sales up 15.6% 2011 v 2010 • B2B up 22.8% (biggest growth since records began in 2003) • Consumer up 5.8% (BRC report general retail sales fell by 0.8%)

Highlights – Q1 data only

£000’s year

Q1 Data

2010

56% 44% Gift Cards Gift Vouchers

2011

56.6% 43.4% • mix of vouchers and gift cards the same • no increase in gift cards, no decrease in the use of gift vouchers • in whole of 2010 compared to 2009 gift cards increased their market share by 5%

Q1 Data - Product

2010 2011

24% 76% 56.7% 43.3% Vouchers Only Consumer B2B Gift Cards Only Consumer B2B 20.7% 79.3% 52.6% 47.4% • analysis of gift voucher only revenues show B2B increased share compared to 2010 • gift card only revenues also show increased share of revenues from B2B

Q1 Data - Customers

2010

57.9% 42.1% 25% 75% B2B Only Gift Vouchers Gift Cards Consumer Only Gift Vouchers Gift Cards

2011

56.1% 43.9% 23% 77% • looking at B2B revenues in isolation show gift vouchers dominate B2B • consumer revenues, gift cards dominate

Other Highlights

• Agents increase by 41% • Agents account for 20% of total market • Paper vouchers up 14% • Online sales up 27% • Gift card malls sales flat Full Ernst & Young report is available to all members via www.ukgcva.co.uk

Business to Business Research

Highlights – Q1 data only

£000’s year

B2B Q1 Comparison

Research

• How important is the B2B market to you?

• Why would B2B research be important to all members?

• Top line, what do you want to know?

Discussion Groups: 1.

Retailers 2.

3.

Agents & Leisure Service members

New Membership Year Objectives

What you asked for

• • • • • • • • • • • • • More social events More informal get together Analysis of newsletter Non member forum Research Overseas representation Ability to feed into meeting agendas Training Speed dating Pre-meeting introductions Member lists Refer a friend Global reach • • • • • • • • • • • • • Linked In Group Share best practice More guest speakers Market analysis Profiles of each member Member showcases Formalised networking Future trends Clear information on what the association does Push member contact list Strategy for recruitment Special new member events Better connections outside the UK

What you already have

• • • • • • • • • • • • •

More social events

More informal get together

Analysis of newsletter Non member forum Research

Overseas representation

Ability to feed into meeting agendas

Training Speed dating Pre-meeting introductions

Member lists Refer a friend

Global reach • • • • • • • • • • • • • Linked In Group

Share best practice

More guest speakers Market analysis

Profiles of each member

Member showcases Formalised networking Future trends

Clear information on what the association does

Push member contact list

Strategy for recruitment

Special new member events Better connections outside the UK

Not Currently Possible

Comment Raised Why Not?

Give members more tangible benefits such as discounts on products Too politically sensitive How would it be managed?

Good use of time?

Webinars Members present their products at meetings Prefer face to face meetings Maybe for the future Too many members to get through How to choose who presents?

Speed dating for meeting new members Stop making EY data mandatory Doesn’t need to be this formal Plenty of networking opportunities offered Data is crucial to the kudos of the association

What is Possible?

UKGCVA

‘The UK Gift Card & Voucher Association exists to provide a forum for voucher, gift card and prepaid gifting industry colleagues and companies to discuss and exchange views on items of mutual interest and/or concern to the industry. It will represent the interests and policies of the Association to the industry and to outside groups such as Government bodies and other trade associations’.

UKGCVA

UKGCVA becomes Thought Leader, Trend Developer & Voice of the Industry Learning Opportunities Overseas Partnerships Networking Research & Market Analysis Formalising Best Practice & Industry Guidelines

UKGCVA becomes Thought Leader, Trend Developer & Voice of the Industry Members are best placed to shape the future of the industry Collate members opinion from meetings and round tables Increased and more focused PR We speak for the industry

Learning Opportunities Request from members to increase industry knowledge Hub of innovation – will you showcase your products on the UKGCVA website?

Workshops on our basic practices, e.g. Gift card design Helps to inform the trend information

Overseas Partnerships Members have overseas subsidiaries Our products are globally used Work with existing organisations Catalyst for new organisations where we need to work together e.g. legislation Help with best practice

Formalising Best Practice & Industry Guidelines Formalise the every day work achieved by members More professional edge to the association Extend current project groups Make top line information available to the whole industry

Research & Market Analysis Capitalise on EY data and research we already have Structured plan for future research projects Help inform PR plan More learning for members

Networking One of the top reasons for joining Learn from each other face to face Introduce more informal social events Create opportunities for small groups of members to meet

Next Step is Action!

Issues & Opportunities

• What are the biggest issues facing the industry?

• What are the biggest opportunities in the UK?

Discussion Groups: 1.

Retailers 2.

3.

Agents Leisure 4.

5.

Gift voucher services Gift card services

UKGCVA Conference 2011

Gold Sponsor

Silver Sponsors Sponsors Exhibitors

2011 Conference Feedback

• First year organised by IIR • More sponsors & exhibitors • Good feedback on key speaker • Good to finish with a speaker from retail

IIR Report

• Crossed all levels of understanding • Introduced broader issues but kept the quality on closed loop gift cards and vouchers • Mobile and social media were best attended sessions • After conference drinks need to be re-introduced • Better delegate pack • Better balance between panel sessions and case studies • More structured way for delegates to connect • More accessible agenda and information made available on the web • Open registration earlier • Improve registration on the day

2012 Conference

• 2012, pre-conference workshops • 19 th & 20 th March provisional dates • Main conference on the 20th

PR Services

• Gone out to tender • Four companies listed • Arranging day for companies to present • Would you like to be involved?

UKGCVA LinkedIn Page

• 80 members have joined • Only open to members

UKGCVA Website

UKGCVA Members Pages

News events meetings

UKGCVA Members Pages

•Register for meeting & events •Update your membership records on the website

Keep your data up to date

Social Event • Monday 25 th July • Windsor Races • £99 per person – – – Club enclosure ticket 2 course BBQ Race cards – Parking • Gates Open 4.10pm

• First race 6.10pm

• Last race 8.40pm

• Book via website

Other Events

Event

British Retail Consortium Prepaid 11 UKGCVA Member Meeting German Gift Card Conference Marketing Week Live Prepaid Awards UKGCVA Member Meeting UKGCVA Conference 2012

Provisional date

Date

Various 13 – 15 June 14 June 21 – 22 June 29 – 30 June 6 October 12 October 20 March 2012

Venue

See UKGCVA website London Commonwealth Club, London Wisbaden, Germany Olympia, London Royal Courts Justice, London Commonwealth Club, London Park Plaza Victoria