Transcript MAKING CHILDREN SAFER - Fame

MAKING CHILDREN SAFER
The West Yorkshire Child
Protection Project
IT’S ABOUT CHILDREN NOT IT
THIS PRESENTATION
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Why we chose child protection?
What we have done so far
How we went about it
What we have learned so far
What we plan to do next
WHY CHILD PROTECTION?
• …………………...1945 Dennis O’Neil,1973
Maria Colwell,1984 Jasmine Beckford,
Tyra Henry and Heidi Koseda,1986
Kimberley Carlile,1987 Doreen
Mason,1992 Leanne White, 1994 Rickie
Neave,1999 Chelsea Brown, 2000 Victoria
Climbie and Lauren Wright, 2002 Ainlee
Labonte…………….
AGAIN AND AGAIN……
• Failures in communication
• Information was not brought together to
form a complete picture
• Opportunities to intervene were missed
• Boundaries interrupt information flow
• Traditional electronic systems could not be
joined up effectively
Typical scenario – Line of business applications which do not facilitate data
sharing or process collaboration across agencies
Social
Services
database
ESCR
GP
Systems
EHR/EPR/ER
CRS
Incident Rec.
Core information
Core information
Patient
Admin
System
Education
Core information
Police
Core information
Core information
Social
Services
PCT’s
Hospitals
Schools
Colleges
Student rec
HOW WE BEGAN
• A vision of the future – “virtual teams” operating
across professional, organisational and
geographic boundaries
• Bringing technical expertise together with
experience and understanding of the business
• Bradford area pilot proposed to develop a
system for testing in live operational use
Multi agency CP application
Enables line of business applications to share data and allows process
collaboration.
Hospital
PCT
Police
Schools
Social
Services
Child Protection
Social
Services
database
ESCR
Patient
Admin
System
Student
recording
GP
Systems
EHR/EPR/ER
CRS
A LOCAL PARTNERSHIP
• One common system overlaying all existing systems but
independent of them
• Map existing procedures and refine them by reference to
operational practice
• Automated workflow process operating in real time
creates the “virtual team”
• Highest levels of security and control by each agency
• Prevent information getting stuck or “falling between the
cracks”
Linking organisations together
Education
3rd Party Hosted Service
NSPCC
Schools
Social Workers
Protocol
Server
https
Internet
NHSnet
Health
Social Services
Hospitals
Health Visitors
Child Protection Teams
Emergency Duty Teams
Police
A LOCAL VISION
• A teacher in a Leeds school uses the system to raise a
concern about a child who is currently staying with
relatives in Bradford
• A match is found to an A and E episode in a hospital in
Halifax and to a previous concern in Huddersfield
• Bradford Social Services decide to refer to West
Yorkshire Police and instigate a joint investigation
• All information, decisions and actions are captured in the
system in real time with a full audit trail and all agency
systems are updated automatically
• Everyone (with a right to know) is kept informed of
progress
OUTLINE BUSINESS CASE
• Protect investment in existing systems
• Potential efficiency gains from process
redesign and automation
• Economies of scale
• Improved management of risk
• Transferability of learning to other areas
BUILDING THE PROTOTYPE
• Existing CP procedures used to create version 1
• Iterative process of review by practitioners and
refinement of the process
• “Board room pilot” of multi-agency scenarios
• Data integration to Social Services core system
• User testing
• Security testing
POTENTIAL “SHOWSTOPPERS”
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Strategic commitment to the vision
Data security
Technical compatibility
Information sharing protocols
Practitioner resistance
How much will it cost?
WIDENING THE VISION
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Invitation to bid for National Projects funding
Opportunity to move faster and wider
Condition of acting as a mentor
Consideration of options led to an all West
Yorkshire approach
• Widening the vision means raising the stakes!
(moving from 9 partners to 33)
WEST YORKSHIRE
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Population 2.1 million and rising
780 square miles
Mixed urban and rural
Pockets of affluence and deprivation
A natural and cohesive region
A developing regional agenda
THE PROJECT APPROACH
• Project Board chaired by the Bradford Director
• Local multi-agency project boards
• Agree common procedures / child protection
model / information sharing protocols
• Agree technical system hosting and deployment
• Manage the system implementation
• Establish mechanisms for ongoing support
ACHEIVEMENTS
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Successful live Pilot operating in Bradford
Wakefield close to going live
Information sharing protocols agreed
Common child protection procedures / process
model
• Interim system hosting arrangements agreed
• Work commenced on a new approach to
systems integration (MIM)
PROBLEMS ON THE WAY
• Competing strategic priorities
• Tensions about who owns the business,
child protection professionals or IT?
• Commercial rivalry between IT suppliers
• Reluctance to step outside safe
organisational boundaries
• Uncertainty about long term costs
TRUE FOR ANY PROJECT
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Strategic sign up
Project management methodology
IT system lifecycle discipline
Practitioner involvement
Communication strategy
Change management
WHAT WE’VE LEARNED
• Keep the vision in view at all times
• Effective multi-agency working means “thinking
whole systems”
• Who owns the business? Strategic managers,
frontline professionals, IT departments or
software suppliers?
• If you start a journey into uncharted territory you
can expect to encounter unforeseen problems
but you will also discover new opportunities
BENEFITS REALISATION
• Practitioner adoption “a tool to do the job”
• An evolving business case that capitalises upon
economies of scale and efficiency gains through
process automation and redesign
• Improved risk management
• Experience, technology and infrastructure
transferable to other business areas
• Improved protection of vulnerable children
THE FUTURE
• Strategic commitment from all partners to
complete the implementation across the region
• Potential for 4000+ users
• More work needed to prove the operational
business case
• More work to evaluate new approaches to
systems integration
• Continue to share our experience
QUESTIONS AND DISCUSSION