Transcript Employer of Choice - Shearing Contractors' Association of

Employer of Choice
SHEARHARVEST CONFERENCE
Gold Coast 16-18 May 2012
Employer of Choice
Who is ISS ????…..the unknown brand that is everywhere !!!!
Employer of Choice
Who is ISS Australia – 22,000 Staff, over $1 Billion turnover pa
Employer of Choice
Get the Basics Right
Leadership Commitment
A compelling Promise to Employees
A Differentiated Employee Culture
Connecting Employees to the Company culture.
The building blocks for getting the basics right!
Training
Induction &
Expectations
Clean
Employee
Facilities
Uniforms
Keeping
people safe
Communication
and feedback
Recognition
I.T
Respect
Pay
Roster
Success comes from Alignment
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How is Culture Managed?
Culture
Values
Norms
Behaviour
Promotion
Selection
Where does
the culture
come from?
Training
Induction
Senior Leaders
Words
Actions
Consistency
Symbolic
Action
Reward and
Recognition
Involvement
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Vivid
Examples
Leadership Commitment

Employees perceive that leaders demonstrate Company
Values – (ISS H.E.R.O. Program, CEO Message)

Employees witness leaders spending time on people
issues – (ISS Leaders give awards, recruit & IR
relations)

HR practices and strategy demonstrate leaders invest in
developing future leaders.
(ISS Leaders train
Leadership Programs)
Compelling Promise to Employees
Employees perceive that the Organization delivers on the promises it makes
to them. (ISS hours, correct pay, safe, learning, tools, etc)
The promise is embedded in HR practice and strategy. (ISS – Induction,
Team Member handbook, Policies, EBAs, EE Survey etc.)
A Differentiated Employee Culture

Employees perceive managers set stretch performance goals (ISS
Team Tool Box, Talent Box)

Employees perceive managers provide feedback and coaching to drive
performance (ISS Team Tool Box, Talent Box)

The organization uses rewards to recognize differentiate high
performance (ISS HERO Recognition Program)
Connecting Employees to the Company Strategy.
Employees understand the company strategy. (ISS Induction,
Training, CEO Webcast, CEO Update, Top 100 conference,
TMC Global)
Leaders create meaningful and stimulating work for employees.
(ISS roll rotation where possible, safety, training)
What About Social Media ?
Latest Facts and Figures Social Media 2012 by
acbbmedia http://www.youtube.com/watch?v=JdyBMp05Ss
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What About Social Media ? Department of
Justice Victoria Social Media Policy!
Victorian Department of Justice
http://www.youtube.com/watch?v=8iQLkt5CG8I
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Employer of Choice
Get the Basics Right
Leadership Commitment
A compelling Promise to Employees
A Differentiated Employee Culture
Connecting Employees to the Company culture.