Transcript Virginia Association of Counties

Virginia Association of Counties
INFORMATION TECHNOLOGY SURVEY RESULTS
Presented by:
Jim Campbell • Daniel Drummond • Donnie Rife
NOVEMBER 11, 2008
Survey Overview
•
Prepared by Northrop Grumman and the Virginia Information Technologies
Agency through its Information Technology Infrastructure Partnership
•
Distributed to Board of Supervisors and County Administrators, IT
professionals and other professionals across Virginia in September to gauge
interest in the importance of bringing new IT solutions into Virginia’s county
operations and services
•
80% participation rate across the Commonwealth’s counties with 76
counties participating
•
Garnered a total of 103 responses (some counties had a greater
participation rate among survey recipients)
Participating Counties
Albemarle
Alleghany
Amelia
Appomattox
Arlington
Augusta
Bath
Botetourt
Buchanan
Campbell
Caroline
Carroll
Charlotte
Clarke
Craig
Culpeper
Cumberland
Dickenson
Dinwiddie
Essex
Fairfax
Fauquier
Floyd
Fluvanna
Frederick
Giles
Gloucester
Goochland
Grayson
Henrico
Highland
Isle of Wight
James City
King and Queen
King George
Lancaster
Lee
Loudoun
Louisa
Madison
Mathews
Middlesex
Nelson
Northampton
Northumberland
Nottoway
Orange
Page
Patrick
Pittsylvania
Powhatan
Prince Edward
Prince George
Prince William
Pulaski
Rappahannock
Roanoke
Rockbridge
Rockingham
Scott
Stafford
Surry
Sussex
Warren
Washington
Westmoreland
York
Survey Results
What is your position?
50
50
45
40
35
35
30
Number of
25
Respondents
20
18
15
10
5
0
Board of Supervisors
County Administrator
Other
In general, how would you rate your county's use of
technology and the Internet to deliver services?
50
49
45
40
60% of
respondents
noted positive
use of
technology
within their
counties.
35
36
30
Number of
25
Respondents
20
15
10
13
5
5
0
Excellent
Good
Fair
Poor
Do you feel your citizens will expect more use of technology
and integrated technology solutions in the future?
80
70
74% of
respondents feel
that citizens will
expect more use
of technology
and IT in the
future.
76
60
50
N um be r o f
R e s po nde nt s
40
30
20
27
0
10
0
0
Definitely
Yes
Probably
Yes
Probably
No
Definitely
No
If it did not require additional outlay, for which of the following
would you consider using an outside vendor to help provide
services electronically to your county?
6
No interest
Business Protection/Disaster
Recovery for County Records
52
Redaction Services for Government
Documents
35
Library Services
34
Registration and Scheduling for
County Events and Facilities
50
Enrollment for Social and County
Services
46
69
Online Bill Paying
64
Online Permitting and/or Licensing
Citizen Alert/Notification Capability
56
39
311 Citizen Services
0
20
40
Number of Respondents
60
80
Additional Responses
If it did not require additional capital outlay, for which of the
following would you consider using an outside vendor to help
provide services electronically to your county?
“These services are better provided in-house"
“We are already using outside vendors for many of the above items”
“Data Storage, Document Imaging & Archiving”
“E-Discovery”
“We already do most of these – we currently do a start-up of 311 services”
“Need urgent assistance in acquiring affordable county-wide Internet service”
“Broadband assistance”
“We need to improve high-speed access first”
“We will have a service for citizen alert with our new 911”