Transcript Practice Management

Practice Management
Stephen Leather
Appletree Medical Practice
Duffield
What background/ skills does a successful practice
manager need to have?
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Educated to degree level standard
Evidence of a commitment to continuous professional development
Financial management experience, including accounting experience and
proficiency with spreadsheets
Business management experience, with knowledge of human resource
legislation
Experience of managing and leading multi-disciplinary teams
Experience of working in teams and promoting a team spirit
Experience of dealing with the general public
Good all round management skills with respect to financial management
and human resources
Knowledge of payroll, PAYE, NI and pension schemes
Advanced numeracy, oral and written communication skills
Appropriate IT skills and computer literacy, including working knowledge
of MS Office software
What background/ skills does a successful practice
manager need to have?
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Excellent interpersonal skills, including the ability to lead, motivate and
manage a team
Change management
Good time management
Negotiating ability and conflict management
Pleasant, articulate with good sense of humour
Leadership skills, including excellent people management skills
Ability to work as part of an integrated multi-skilled team
Discretion and adherence to the need for strict confidentiality
Diplomacy, including the ability to manage conflict
Adaptable and innovative
Strategic thinking with vision and drive
Self-motivated, organised and resourceful
Empathy for the healthcare / public service environment
Job description
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Job Title:
Practice Manager
Accountable to:
Responsible for:
The Partners
All members of staff
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Purpose of Job: To ensure the provision and development of
a high quality patient service within a safe, efficient and
effective working environment. Providing significant
management and leadership skills for the Practice within the
priorities of the NHS Executive.
Responsibilities to include: Human Resources; Practice
Organisation/Strategic Planning; Finance; Patient Services;
Premises – including Health and Safety, Equipment and
Purchasing; IM&T.
For example:
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Monthly financial reports
Annual staff performance appraisal
Patient Participation Group
Strategic business plan
Over seeing change projects
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New clinical system
Building extension
New telephony
Supplier relationships
Community relations
Manage the partners!
Appletree organisation structure
GP Partner team
DR M K Browne
Partner
Clinical system
Dr R I Hewitt
Partner
Reception
Dr J. R. Ward
Senior Partner
Finances
Clinical and
information
governance
Practice Manager
GP Sessional
doctors
PA
to
Practice Manager
Accounts admin
Team Leader
Reception
Reception team
Dr C E Stevens
Partner
Training Practice
Nursing
Team leader
Data and
Secretaries
Secretaries
Lead nurse
Nursing team
Data team
Cleaners