Transcript Document

Tools to Achieve Performance Excellence
Using Baldrige to Start your
Journey
Dave Brucks is the Executive Director for Functional
Excellence at Seagate Technology
Pat O'Boyle owner of Fire-Formed Consulting
Raising the Bar on your Organization
Expectations
Role Model
Performance
Excellence Standards
Performance
Excellence
Assessments with
Baldrige Criteria
BasicPerformance
Excellence Standards
Compliance Audits
Now
Future
The Role of Core Values and Concepts
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Visionary Leadership
Customer-Driven
Excellence
Organizational & Personal
Learning
Valuing Workforce
Members & Partners
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Agility
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Focus on the Future
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Managing for Innovation
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Management by Fact
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Societal Responsibility
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Focus on Results and
Creating Value
Systems Perspective
The Baldrige Criteria is the roadmap to lead the
organization to these values
Core Values Exercise
Purpose
• Identify big picture challenges for your organization.
• Understand the value of identifying Strengths and
OFIs based on comparison to characteristics of highperforming organizations
1. Review Baldrige Core Values
2. Identify 3 Strengths and 3 Opportunities for
Improvement for your organization
Baldrige Criteria Framework:
A Systems Perspective
Framework is used to:
1. Define what is important
2. Assess current
processes & results
3. Utilize assessment
feedback to develop
improvement plans.
4. Make improvements to
business results and
customer satisfaction.
Steps Toward Mature Processes
Seagate’s Functional Excellence Process
•Functional Excellence is an assessment process using the Baldrige Criteria for
Performance Excellence to drive continuous improvement in all areas of the
business.
Organizational Definition with
Org Profile Document
Assessment of
Processes & Results
vs. Performance
Excellence Criteria
Identify Strengths &
Opportunities for
Improvement
Define & Execute
Improvement
Action Plans
Measure results
through eyes of the
customer
Continuous Improvement Cycle
What is Important to the Organization?
Organizational Profile Questions
• What are the vision, mission, values for your organization?
• What are your organization's main product and services?
• What are your organization's core competencies? (what are
you better at than other organizations)
• What makes people work in your organization vs. other
companies or organizations?
• Who are the customers for your product and services? What
are their requirements and expectations?
• Who are the key suppliers and partners for the work your
organization does?
• What are the key strategic advantages and challenges for your
organization?
• How is the competitive environment changing?
Leadership – How do senior leaders lead?
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Deploy the organization’s vision and values to all employees?
Create an environment for organizational performance improvement?
Create a workforce culture that delivers a consistently positive customer
experience and fosters customer engagement?
Create an environment for organizational and workforce learning?
Develop and enhance your own leadership skills as well as those in your
organization?
Enable effective succession planning processes?
Encourage open, two-way communication throughout your organization?
Communicate key decisions?
Take an active role in reward and recognition programs?
•Note: Taken from 2013-2014 Criteria for Performance Excellence