Transcript Opening Meeting - TN Center for Performance Excellence

TNCPE Site Visit
Opening Meeting – 2013
Opening Meeting Agenda
• Introductions
• Applicant presentation
• TNCPE presentation
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TNCPE overview
Where we are in the process
Role of Examiners
Confidentiality and Code of Conduct
Site visit schedule
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Baldrige Performance Excellence Program
• Established by Congress in 1987
• Purpose: to enhance U.S. business competitiveness
in a global economy by:
– Identifying and recognizing role-model businesses
– Establishing criteria for evaluating
improvement efforts
– Disseminating and sharing best practices
• Internationally recognized and
emulated
• National resource
Mac Baldrige
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“Baldrige” Is an Effective Leadership System
• Common sense
• Aligns the entire organization to achieve the
mission and vision and live the values
• Identifies gaps
• Asks really good questions:
– For example: “How do senior leaders set your
organization’s vision and values?”
– How can we do it better?
• Works for any organization!
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Why TNCPE?
• Receive external feedback to drive improvement
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4-tiered application program
All receive site visit & written feedback report
Train internal experts as Examiners
Learn & share best practices as a member
• Pre-requisite to Baldrige application
– “Easy way in” to understanding and applying Baldrige
Criteria
– Must win your state’s top award to be eligible to apply
to Baldrige
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www.TNCPE.org
• “Driving organizational excellence in Tennessee”
• Founded in 1993
• Based on a national standard: Baldrige Criteria for
Performance Excellence with a focus on continuous
improvement
• 501c(3) corporation
• Powered by a volunteer workforce
• National and international benchmark
• Recognize – Train – Share
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TNCPE Culture
Mission
To drive organizational excellence in Tennessee.
Vision
To be the partner of choice in leading Tennessee organizations
to world-class performance excellence.
Together . . . building a state of excellence.
Values
Customer focus
Integrity
Respect
Collaboration
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Innovation
Leadership
Excellence
Continuous improvement
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TNCPE Board of Directors
Dr. Joe Alexander, Assoc Dean
Belmont University
Terri McGuire, SVP
First Tennessee
Tony Benton, VP Strategic Planning
Mountain States Health Alliance
Norman McRae, CEO
Caris Healthcare
Dr. Richard Brown, Vice Chancellor
UT Chattanooga
Dr. Mark Montoney, EVP & CMO
Vanguard Health Systems
Karla Davis
Jean Rush, President and CEO
Kentucky Spirit Health Plan (Centene)
Dr. John Dreyzehner, Commissioner
TN Dept. of Health
Jim Duensing, EVP & CFO
Caterpillar Financial Services
Dr. Linda Garceau, Dean
East Tennessee State Univ.
Louis Gump, CEO
Impact Management
Rebecca Hunter, Commissioner
TN Dept. of Human Resources
Patrick Lawton, City Administrator
City of Germantown
Chuck Shoopman, AVP
UT Institute for Public Service
George Strodtbeck III, Ex Dir. Quality & COS
Cummins Inc.
Gail Thurmond, SVP
Methodist Le Bonheur Healthcare
Van Wardlaw, SVP
TVA
Patricia Weiland, CEO
TRICOR
Greg York, Director of Operations
Marvin Windows and Doors
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Assessment Process
Step 1
Conduct self-assessment
Step 2
Submit application to TNCPE
Step 3
Examiner review & site visit Judging
Receive Feedback Report
Strengths and OFIs
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Role of the Examiner
The examiner team will:
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Learn more about your organization
Ask many questions
Listen for understanding
Take extensive notes
Review data and information
Respect the value and confidentiality of
information shared on site
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Examiner Rules of Conduct
• Examiners are assigned to avoid conflict of interest
• Examiners sign a Non-disclosure Agreement and Conflict of
Interest Statement
• Applicant information is confidential
• No materials will be taken off-site
• No contact or consulting with applicant after site visit
• No gifts or considerations accepted
• No results of the site visit or application assessment will be
provided on-site
• Award banquet etiquette
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Site Visit Agenda
• Day 1
• Day 2
• Day 3
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Questions
What questions do you have?
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www.TNCPE.org
Katie Rawls, President & CEO
Sue Alexander, Manager of Administration
Kelsey Alexander, Marketing & Communications Manager
Jim Ford, Program Manager
Tennessee Center for Performance Excellence
2525 Perimeter Place Drive, Suite 122
Nashville, Tennessee 37214
Phone: 615-889-8323
or 800-453-6474
E-mail: [email protected]
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