Transcript Opening Meeting - TN Center for Performance Excellence

TNCPE Site Visit
Opening Meeting
Opening Meeting Agenda
• Introductions
• Applicant presentation
• TNCPE presentation
– TNCPE overview
– Where we are in the process
– Role of Examiners
– Confidentiality and Code of Conduct
– Site visit schedule
2
Baldrige Performance Excellence Program
• Established by Congress in 1987
• Designed to improve the competitiveness
of U.S. business (expanded in 1998 & 2005)
• Identifies role-model organizations
• Internationally recognized and
emulated
• Management based on “asking
really good questions”
• National resource
Mac Baldrige
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“Baldrige” Is an Effective Leadership System
• Common sense
• Aligns the entire organization to achieve the
mission and vision and live the values
• Identifies gaps
• Asks really good questions:
– For example: “How do senior leaders set your
organization’s vision and values?”
– How can we do it better?
• Works for any organization!
4
Why TNCPE?
• “Easy way in” to Baldrige
– Receive valuable feedback as an applicant
– Train internal experts through the Board of
Examiners
– Learn best practices as a member
• Focus on effectiveness and efficiency
• Streamline processes, meet customer
needs, and improve the bottom line
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www.TNCPE.org
• “Driving organizational excellence in Tennessee”
• Founded in 1993
• Based on a national standard: Baldrige Criteria for
Performance Excellence with a focus on continuous
improvement
• 501c(3) corporation
• Powered by a volunteer workforce
• National and international benchmark
• Recognize – Train – Share
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TNCPE Culture
Mission
To drive organizational excellence in Tennessee.
Vision
To be the partner of choice in leading Tennessee organizations
to world-class performance excellence.
Together . . . building a state of excellence.
Values
Customer focus
Integrity
Respect
Collaboration
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Leadership
Excellence
Continuous improvement
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TNCPE Board of Directors
Dr. Joe Alexander, Associate Dean
Belmont University
Louis Gump, CEO
Impact Management
Tony Benton, Vice President
Mountain States Health Alliance
Dr. Mary Jinks, Vice President
University of Tennessee
Dr. Richard Brown, Vice Chancellor
University of Tennessee at Chattanooga
Lewis Lavine, President
Center for Nonprofit Management
Manuel Benegas, Administrator
Vanderbilt University Medical Center
Terri McGuire, Senior Vice President
First Tennessee
Dr. David Black, President
Aegis Sciences Corp.
Dr. Mark Montoney, Executive VP & CMO
Vanguard Health Systems
Dr. John Dreyzehner, Commissioner
Tennessee Dept. of Health
Jean Rush, President and CEO
Kentucky Spirit Health Plan (Centene)
Jim Duensing, Executive Vice President & CFO
Caterpillar Financial Services
George Strodtbeck III, Ex Dir. Quality & COS
Cummins Inc.
Dr. Linda Garceau, Dean
East Tennessee State Univ.
Van Wardlaw, EVP Customer Relations
Tennessee Valley Authority
Greg York, Director of Operations
Marvin Windows and Doors
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Applicant Assessment Process
Step 1
Conduct self-assessment
Step 2
Submit application to TNCPE
Step 3
Examiner review & site visit Judging
Receive Feedback Report
Strengths and OFIs
9
Role of the Examiner
The examiner team will:
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Learn more about your organization
Ask many questions
Listen for understanding
Take extensive notes
Review data and information
Respect the value and confidentiality of
information shared on site
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Examiner Rules of Conduct
• Examiners are assigned to avoid conflict of interest
• Examiners sign a Non-disclosure Agreement and
Conflict of Interest Statement
• Applicant information is confidential
• No materials will be taken off-site
• No contact or consulting with applicant after site visit
• No gifts or considerations accepted
• No results of the site visit or application assessment
will be provided on-site
• Award banquet etiquette
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Site Visit Agenda
• Day 1
• Day 2
• Day 3
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Questions
What questions do you have?
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For more Information
Katie Rawls, President & CEO
Tennessee Center for Performance Excellence
2525 Perimeter Place Drive, Suite 122
Nashville, Tennessee 37214
Phone: 615-889-8323
or 800-453-6474
E-mail: [email protected]
Or visit our website at www.tncpe.org
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TNCPE Examiners & Applicants
250
195
200
177
169
175
150
147
150
# of examiners
# of examiner orgs.
100
84
74
50
82
34
20
80
26
# of applicants
89
76
26
35
37
0
2007
2008
2009
2010
2011
2012 YTD