Transcript The Baldrige Model of Excellence

The Baldrige Model
of Performance
Excellence
A framework for
continuous improvement
A trilogy…
Part
I – Introduction
(7/12/04)
Part II – Baldrige in the Classroom
(7/26/04)
Part III – Baldrige and the Board
(8/16/04)
Part I - Introduction
The Baldrige Model
of Performance
Excellence
Prepared for:
The Cedar Rapids Community Schools
Board of Education
July 12, 2004
So What is Baldrige Anyway?
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A measure of system parts and connections
 How good are the parts?
 How good are the connections between the
parts?
A blueprint for building good, well-connected
parts
A process for determining
which parts and which
connections add value and
which do not
Performance Excellence
Is the result of continual improvement
driven by customer needs, expectations,
and requirements
 Is the result of getting better and
knowing that you have
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Aim of the
Organization
Goals and Measures
Random Acts of Improvement
Aligned Acts of Improvement
School
Improvement
Plan
GOALS
= Programs
and
processes
Examples of aligned arrows...
Requisitions
 Employee Evaluation
 Hiring
 Curriculum (e.g. grade 3 math; hs
American History)
 Effective Instruction Strategies
 School Improvement Plans
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Alignment between Systems
Student
Classroom
School
District
State
Performance Excellence
Based upon the following assumptions:
People want to do the right thing and
want to be successful
 95% of the problems workers face are
the result of the system- and leadership
has a responsibility to fix the system
 Fixing one part of the system is
necessary but not sufficient for
performance excellence
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Putting Together The Pieces
The 7 Baldrige Categories
 Leadership
 Strategic
Planning
 Student/Stakeholder Focus
 Information and Analysis
 Human Resource Focus
 Process Management
 Performance Results
Strategic
‘Above the Line’
Student,
Stakeholder
& Market
Focus
Human
Resource
Focus
Operational
‘Below the Line’
BALDRIGE CRITERIA
Leadership
Strategic Planning
Process
Management
Strategic
Performance
Results
Process
Performance
Results
Information & Analysis
CORE VALUES
Adapted from BiE IN
Baldrige Model
Category 1
Leadership

Requires leaders to set and
communicate direction
consistent with stakeholder
requirements
 How
do leaders set and communicate
direction?
 How do leaders monitor progress?
 How do leaders model the use of the
principles of quality management?
Category 2
Strategic Planning

Translates stakeholder needs into
goals, measures and action plans
 How
do we develop goals and measures?
 How do we implement the plan?
 How does each individual’s personal
goals and actions support the plan?
Category 3
Student & Stakeholder Focus

Defines the aim of the district, school or
classroom
 How
do we determine student and
stakeholder requirements?
 How do we measure student and
stakeholder satisfaction?
 How do we build positive relationships with
students and stakeholders?
Category 4
Information & Analysis

Provides the foundation for aligned
decision making in all areas of the
system
 How
do we select and manage information?
 How do we select and use comparative
data?
 How do we evaluate and improve
information systems?
Category 5
Human Resource Focus

Examines how the district, school or
classroom enables workers to develop
and utilize their full potential
 How
do we ensure collaboration and
teamwork?
 How are workers trained, educated and
evaluated?
 How do we measure and improve
employee morale and well-being?
Category 6
Process Management
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Addresses how educational products
and services are designed,
implemented and improved
 How
do we design instructional and
support processes?
 How do we continually improve important
processes using Plan, Do, Study, Act?
Category 7
Performance Results
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Examines the district, school or
classroom performance in key areas
 What
is the level of baseline performance?
 What is our performance over time?
 How do our results compare to similar
districts, departments, schools or
classrooms
The Core Values…
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Learning - Centered
Education
Visionary
Leadership
Organizational and
Personal Learning
Valuing Faculty,
Staff and Partners
Managing For
Innovation
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Systems Perspective
Management By
Fact
Focus on the Future
Public
Responsibility &
Citizenship
Agility
Focus on Results
and Creating Value