Transcript No Slide Title

Post-16 Curriculum Development
e-skills UK
May 2004
Terry Watts
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Agenda… pick and mix
• Background to e-skills?
• What e-skills does?
• What employers want?
(By sector!)
• e-skills approach
• Sector Skills agreements
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e-skills UK
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Sector Skills Council for IT, Telecoms and Contact Centres
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responsible for developing the quality and quantity of professional skills
in these sectors
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in addition, remit to improve general IT user skills in the UK
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uniting employers, educators and government on a common, employerled agenda
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delivering programmes designed to increase productivity and business
performance in the UK
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the UK Government has recognised the link between Skills and
Productivity for future prosperity – considerable support!
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e-skills UK boards
• Industry-driven organisation
• Boards for each of the following communities:
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the IT Industry
CIOs/IT Directors (employers of IT professionals in other industries)
the Telecoms Industry
the Contact Centre sector.
• Alongside SME representation, Board Directors include:
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the CEOs/MDs of Accenture, Dell, EDS, Fujitsu, HP, IBM, Microsoft, Oracle,
the senior executives responsible for IT in Sainsburys, the Inland Revenue,
The Ford Motor Company, John Lewis, Morgan Stanley, BT and BA.
Specific issues from research
• 57% of employers report skills gaps in their workforce (47% in
2002)
• Most in demand skills
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Business Management
IT Operations
Networking
Programming/Development
• IT and Telecoms are mission critical to UK industry success
• Sectors make little use of Publicly Funded Training!
Given that how do you start??
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Focused action
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Recruitment / Sector attractiveness
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Skills supply
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encouraging and supporting education and training providers to meet the
skills needs of the sectors
Workforce development
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promoting the sectors to attract the required quantity, quality and diversity of
suitable employees
supporting continual re-skilling of the existing workforce for increased
productivity and business competitiveness
Influence
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providing compelling strategic leadership for sector skills, based on unrivalled
market understanding
Sector attractiveness
• Promoting the sector through:
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Computer Clubs for Girls (CC4G) - new concept pioneered by e-skills UK
and SEEDA to bring professional, current technical skills to girls through
innovative activities using professional software (www.e-skills.com/cc4g)
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“Go for IT” School Workshops - a tested programme for employers to
deliver to promote a positive, exciting and up-to-date image of IT to
teenagers
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Careers materials - working with employers and careers services to create
careers guidance materials for the IT, Telecoms and Contact Centre sectors
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Skills Supply
• Influencing the institutions through:
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Employers Curriculum Forum - bringing leading employers from both
Telecoms and IT sectors work together to represent the voice of industry in
work with universities and colleges – e-skills Degree
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Qualifications and Standards - major project to radically revise and
restructure the e-skills National Occupational Standards (NOS) with
extensive input from industry, education and government (www.eskills.com/nos) - e-skills Passports
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Graduate Professional Development Award (GPDA) - nationally
recognised training route for IT and Telecoms graduates to achieve a blend
of technical, personal and business skills (www.e-skills.com/gpda)
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IT Systems Support Technician/Professional - ITSST/P Entry level
learning materials leading to Level 2 and 3 qualifications.
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Workforce development
• Providing tools for employers such as:
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One Stop Shop – Portal to engage SMEs. launched Feb 04 – training
versus SFIA, Gov’t initiatives and funding, access to support services.
(www.e-skills.com/training) – SFIA Profiles
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Careers and Skills Frameworks - providing a common reference structure
for skills gap analysis, personal development planning and training strategy,
leading to increased uptake of training - three frameworks are available
covering IT & Telecoms, Contact Centres and IT User Skills (www.eskills.com/frameworks) – e-skills passports/Profiles
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Research & policy leadership
• Programmes include:
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e-skills bulletin - a quarterly summary of all the latest IT and Telecoms
Labour Market data collected from Government and private sources
(www.e-skills.com/bulletin)
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e-skills Regional Gap Reports - a comprehensive set of regional and
national reports detailing the current situation regarding the supply and
demand of IT and telecommunication professionals in the UK (www.eskills.com/research)
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Contact Centre Survey - a report published in May 03 to identify key skills
shortages and gaps and establish a programme of regular, future-focussed
analyses of the sector's labour market
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Which priorities Now?
School
FE
HE
ITSST/P
Telecoms
CC
Level 1 qual
e-skills
degree
GPDA
CC4G
Foundation degrees
IT
Employed
SFIA Profile
CC Skills Profile
<<< Managed MA
User
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ITQ
e-skills Passports
Unemployed
Some consistent messages
• All employers want flexibility and simplicity
• All employers want reduced bureaucracy
• Employers want to know that they can expect
consistent quality
• All need to see a return on investment
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To grossly simplify….
• IT Sector (Professionals)
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Don’t really use FE/public
Worried about school teaching and use of IT
Recruit Graduates – accept they have to retrain
HE produces mainly researchers, need a broader range of skills
• IT User
• 3rd Basic Skill
• No bridge between, GCSE, Post 16, Industry Certifications,
Employer Training
• Millions spent, benefits no quantified
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To grossly simplify….
• Telecoms Sector
• Engage with FE for (eg) Field Engineers – expecting a growth of
Apprenticeships
• Worried about quality in FE and ability to keep up
• Growing need for Voice over IP, and 3G Architecture
• Also looking for Post Graduate deep technical staff
• Contact Centres
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Maturing sector, needing to protect global leadership position
Better training for entrants
Starting to look at progression – Apprenticeships, NVQs
Training has positive impact on attrition rates ie ROI!
What do you do?
1. Use the common language
• SFIA – IT & Telecoms
• e-skills Passports – IT User
• Contact Centre Skills Framework
2. …To Link to National Occupational Standards
• New Standards delivered in 2004
• Review map to Standards (SFIA to tweak)
3. Get the products right in priority areas (Learn from employers!)
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IT – Degrees then FD’s and Apprenticeships
Telecoms – Apprenticeships
Contact Centres – Pre-employment then progression (Apprenticeships)
IT User – ITQ and Passports
4. Target products at specific needs and be flexible in delivery
• Work locally with employers
• Offer onsite delivery, out of hours?
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Sector Skills Agreements
• Starting with IT Sector and IT User
• January-July 2004
• Public and private provision research
• Future of the sector – 5 years and 10 years (Gartner)
• July-December 2004
• National Contracts through the Skills Alliance
• Regional Implementation through the e-skills Exchange
• Starting now
• Build and refine over the next 2-3 years
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www.e-skills.com
www.e-skills.com/ITindustry
www.e-skills.com/ITprofessionals
www.e-skills.com/telecoms
www.e-skills.com/contactcentres
www.e-skills.com/ITusers
www.e-skills.com/training
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