Transcript Slide 1
#emlaSoMe
Social Media Conference
30 th March 2015
#emlaSoMe
Paul O’Neill
Director, East Midlands Leadership Academy
Agenda:-
10.00
10.15
11.15
11.30
12.30
13.30
14.15
14.30
15.15
15.30
16.30
Introduction & Overview of the day Breaking down the Barriers – Teresa Chinn MBE Coffee and Networking Break Social Media in the NHS – Joe McCrea Lunch and Networking Session 1 Workshop Change over time Session 2 Workshop Coffee and Networking Break Influencing Care via Social Media – Dr Umesh Prahbu Close
#emlaSoMe
Join the EMLA team on twitter to: Raise and respond to questions Provide feedback on speakers comments Comment on key topics Collaborate & network Please use the following hash tag #emlaSoMe Follow @nhsEMLA to keep up to date with what’s going on in our region
DISCLAIMER If you are using one of the provided iPads remember to keep your passwords hidden and log yourself out of any of the apps. Please remember that the Apps being used today are a public forum so please take care when deciding on the comment you want to share. #emlaSoMe
Workshop Selections
Session One - 1.30pm to 2.15pm
Workshop Indicator Speaker Room
Teresa Chinn George Hopkin Joe McCrea Jayne Harrison Orlando Hampton Brunel Turing Stephenson Pascal Kelvin / Marconi
#emlaSoMe
Workshop Selections
Session Two - 2.30pm to 3.15pm
Workshop Indicator Speaker Room
Teresa Chinn George Hopkin Joe McCrea Jayne Harrison Orlando Hampton Brunel Turing Stephenson Pascal Kelvin / Marconi
#emlaSoMe
Teresa Chinn, MBE Founder @wenurses
Coffee & Networking Break
Served in the Babbage Area
#emlaSoMe
Joe McCrea Managing Director J B McCrea
#emlaSoMe
Workshop Selections
Session One - 1.30pm to 2.15pm
Workshop Indicator Speaker Room
Teresa Chinn George Hopkin Joe McCrea Jayne Harrison Orlando Hampton Brunel Turing Stephenson Pascal Kelvin / Marconi
#emlaSoMe
Workshop Selections
Session Two - 2.30pm to 3.15pm
Workshop Indicator Speaker Room
Teresa Chinn George Hopkin Joe McCrea Jayne Harrison Orlando Hampton Brunel Turing Stephenson Pascal Kelvin / Marconi
Lunch
Served in the Babbage Area Afternoon Session at 13:30 – Workshop Sessions #emlaSoMe
Workshop Session
George Hopkin Head Honcho, Special Noise
#emlaSoMe
Coffee & Networking Break
Served in the Babbage Area
#emlaSoMe
Dr Umesh Prahbu Medical Director
Wrightington, Wigan & Leigh NHS Foundation Trust #emlaSoMe
Influencing Care Via Social Media Dr P Umesh Prabhu
FRCPCH
Consultant Paediatrician (1992-2010) Lead Clinician (1992-1998) Medical Director of Bury (1998-2003) Non-Executive of NPSA (2001-2003) Clinical Adviser to the Healthcare Commission (2003-2006) National Adviser – NCAS Since 2003 Medical Director of Wrightington, Wigan and Leigh Foundation Trust.
Please Don’t Shoot the Messenger
My Apology If You Don’t Have Sense of Humour
NHS • • • • • I am (was) very proud of our NHS It is a great Institution Vast majority care is of high quality Vast majority doctors and other staff work hard providing the best care Each year 360 Million patients are seen by 1.3 Million staff working in the NHS
But…………….
• • • • • Each year 20,000 patients die 55,000 patients suffer more than 6 months or permanently disabled due to medical errors!
In 2013 - 12,000 doctors were referred to GMC 1000 Doctors are referred to NCAS Vast majority of these tragedies are preventable!
My Proudest Moment Provider Trust of the Year 2014
Introduction
• • • • Thanks for your kind invitation How many of you use social media – Facebook – Twitter – Linked – You Tube Those who use twitter why do you use?
Those who don’t use any when are you going to wake up?
• Please follow me in Twitter @DrUmeshPrabhu
Social Media
The World in your hand
Social Media
• • • • • • • • • Transformed my life No one listened to me Now many love me Many respect me Many are scared of me!
I tweet everything I got 6000 followers and get 50 a week Got many patient support group!
I love challenging – GMC, NMC, DOH, HEE, NHS Employers, NHS Leadership Academy
Social Media
• • • • • • • • • Best way to reach so many people Free, free and free You can do anything, say anything
But be careful what you say and how you say DO NOT HURT OTHER FEELINGS (Be cheeky)
Got followers all over the world Some of my followers have got 1 Million followers!
Met many wonderful people Get many invitations
Why did I decide to Tweet?
• My Background • My Experience and expertise • To Share my Knowledge, experience and expertise • My passion for NHS, Patient Safety and Staff • To tell the world about Our Trust Success, challenges • No one invited me until I started tweeting • Twitter has transformed my life
My Confession
• • • • • I am a twitter fanatic I am a twitter addict I am enjoying being a part of tweeting community My life has been transformed Many recognise me in many events
What Did I learn
• • • • • Twitter is double edged sword Many good messages about our Trust Write a lot about patient safety, leadership, culture, duty of candor and our Trust leadership, consultants and staff Praise our staff often and thank them regularly on twitter I tweet about our mistakes as well
Some Simple Tips
Be careful what you say and how you say it Note there are always some who criticize you Do not get in ‘Twitter fight’ DO NOT HESITATE TO BLOCK Do not make personal derogatory comments Unwittingly you will upset some – apologise Sometimes – Silence is golden
My Final View on Twitter
• • • • • • • It is simply brilliant to spread the message People will make judgement about you I have made mistakes and learnt from it DO NOT EXPECT EVERYONE TO AGREE WITH YOU THERE ARE MANY OPINIONATED PEOPLE OUT THERE IT IS FANTASTIC TOOL TO LEARN HUMAN PSYCHOLGY – Just watch what they re-tweet or favour!
Some never praise you for any good tweet but will jump moment you make any mistakes
One Important Warning
• • • Beware – Trust can take it as conduct issue Anyone can sue you – There have been few cases You can be referred to GMC or NMC
Wrightington Wigan And Leigh FT
• • • • • I joined as MD in 2010 Today we are the 2 nd best Trust in the North-West 5 th best in the whole of North 450 less patients die each year All 22 Quality measurements have improved
Wrightington Wigan And Leigh FT
• • • • • • • 90% reduction in harm – MRSA, C. Dif, Pressure Ulcers, Serious Falls Got 220 patient safety champions Got 15 Awards Staff feedback – Top 20% (from bottom 20%) Get many invitations to speak and share Love my life Feel there is a purpose in my life
Performance Results
• • • • • • • • A&E Performance – 95.1% 18 Weeks RTT – 97.2% Cancer Wait – 98.4% Monitor Risk Rating – 4 Monitor compliance score – 0 PLACE – Score - 97.39% Safety Thermometer – 96.1% Staff Engagement Score – 14/141 Top 20% Top 10% Top 10% Top 20% Top 10% Top 5% Top 10% Top 10%
HSMR (not rebased) Deaths in Hospital MRSA C. Dif Pressure Ulcers (Grade >2) Serious Falls Total Harm Quality and Safety Results
2007-08
126 1561 39 373 26 58 516
2013-14
60 1092 1 26 6 19 83
% Change
-52% -30% -97% -93% -77% -67% -84%
How Did We Do That?
Success Success is rarely due to one or two individuals but success is when the whole team works towards a common purpose
Our Values
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The Reason for our Success Our Values Value Based Leaders Our Culture Our Governance Excellent Staff Engagement Patient Engagement Patient Safety Champions Our Wonderful Staff Our Excellent Relation with CCG, GPs and Social Services Positive Energy
Patient Safety
• • • • Patient safety should matter to us Quality of care should matter to us I become a doctor to make fellow human beings better I have seen too many tragedies and for me nothing else matters.
Value Based Leadership
• • • • • By defining our values By appointing right leaders By creating right culture By having robust governance By having excellent staff and patient engagement • • We have transformed one small Trust Together we can make NHS a great Institution
“The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it” - Michelangelo
To Tweet or Not to Tweet?
Not to Tweet
There is no right or wrong answer
Conference Round-up and close Paul O’Neill, Director, East Midlands Leadership Academy #emlaSoMe
#emlaSoMe