Transcript Department Name Presenter Name Contact Information

Innovative
User
friendly
Effective
Why we’re here…
• choiceADVANTAGE is the premier web-based
property management solution in the industry
• More than 3,200 hotels using chADV
• Most widely used web-based PMS in the world
• Will be THE solution for Choice properties
worldwide
• Now readying the system for Australasia
2
What is choiceADVANTAGE?
• Internet-based property management system
• Full range of functionality to accommodate all
hotels
• Automation of processes and tasks
• Unmatched ease-of-use
3
Distribution Platform
4
5
System Highlights
• Allows hotels to sell more rooms
at higher rates
• Owner/GM can access hotel
info from home
• Full rate, inventory and
reservation synchronization with
CRS
Major benefits of the system
1
2
Maximize
Revenues
7
Enhance
Guest
Service
3
Increase
Reservation
Contribution
Maximize
1 Revenues
• Sell rooms at higher rates
• Forecast future business
• Manage remotely
8
9
Maximize
1 Revenues
• Sell rooms at higher rates
• Forecast future business
• Manage remotely
10
11
Maximize
1 Revenues
• Sell rooms at higher rates
• Forecast future business
• Manage remotely
12
2
Enhance
Guest
Service
• Recognize elite members
• More efficient front desk
• Fewer manual tasks
• Unmatched ease of use
13
Increase
3 Reservation
Contribution
• Maximize inventory exposure
• Utilize the full benefits of central
systems
• Rates & Inventory fully synchronized
14
CRS Contribution - U.S. hotels getting chADV*
choiceADV
installed
20.1%
20.2%
20.1%
-3 yrs
-2 yrs
-1 yr
Pre Installation
15
24.4%
25.0%
+1 yr
+2 yrs
Post Installation
*Percent of Gross Room Revenue for Econo Lodge hotels in the U.S.
Proven Installation Base
3,205
Hotels using choiceADVANTAGE today
5,650
Projected growth by 2012
• In 2009, Choice began installing choiceADVANTAGE
in international markets
16
16
Australasia Assessment Completed
• In early 2010, Choice sent a team of analysts
to Australia & New Zealand to assess system
needs
• choiceADVANTAGE is being updated
based on those findings
• The system will be tailored to fit your market
(reporting, currency, taxes, etc.)
17
Expandability
• The choiceADVANTAGE system can be
expanded with additional interfaces:
18
• Voice Mail
• Energy management
• Call Accounting
• Back Office Accounting
• Point of Sale (POS)
• PBX (phone activation)
• In-room movies
• Room key interface
Award-winning training/installation
• Choice’s training teams have won Training
Magazine’s Top 125 award four years running
• Expert trainers
• Interactive online modules
• Helpful webinars
• Complete documentation
19
What hotels will need…
• Dedicated high-speed Internet at the front
desk
• New Dell computers at the front desk
Choice’s purchasing team will help hotels with the
ordering process (a typical 50-room hotel purchases
two computers for the front desk)
• Coordinate with 3rd party vendors to be
at the hotel during installation
20
How much will this cost?
$$$
• Choice is now evaluating network options
1. Data center in Australasia
2. Network accelerators
• Hotel pricing will be provided once complete
21
choiceADVANTAGE System Uptime
99.80%
2009 results
99.83%
2010 YTD
99.70%
22
goal
Assistance When You Need It
• Live support agents
available 24-hours per day
365 days per year
• Click-to-chat service
available
23
Dedicated Development Team
• In-house development team is continually
enhancing the system
• User feedback plays a primary role in
determining new functionality
24
25
26
System Review
User Satisfaction
• 82% Likelihood to Recommend by users
Brett Maru – Owner, 30 hotels
“I have a Masters in Computer Science and have been
designing software for 21 years. choiceADVANTAGE
has been the best hospitality software I’ve used. Users
can accomplish most tasks with just a couple of clicks.”
“choiceADVANTAGE has so many features and the
reporting makes life much easier for owners and
investors. We have over 30 properties with different
franchises, and this is the best software I’ve used.”
1
2
Maximize
Revenues
• Sell rooms at
higher rates
• Forecast future
business
• Manage remotely
29
Enhance
Guest
Service
• Recognize elite
members
• Make front desk
operations more
efficient
• Fewer manual
tasks
3
Increase
Reservation
Contribution
• Maximize inventory
exposure
• Utilize the full
benefits of central
systems
• Rates & inventory
fully synchronized
Innovative
30
User
friendly
Effective