Transcript Business Process Analysis

Technology Tips to Enrich Your Enterprise
Courier Magazine, September 21, 2011
How Does Your Courier Business
Compare?
2010 Survey of Couriers in the U.S. and Canada
According to 2010 MCAA Survey
What Industries Respondents Support
Banking
Medical
Pharma
3PLs
Government
High Tech
Do you do work for 3PLs?
yes
no
Courier Communications Use
Scanning
Signature capture
Two way
communication
Mobile data
transfer
RFID
GPS service
Total Communications Investment
under $10,000
$10-20,000
$20-30,000
over $30,000
Courier Technology Tools
Mobile
Computers
Courier
Software
Barcode
Readers &
Scanners
WMS
GPS
Mission
Critical
Technology
TMS
Mobile Computers: Real Time, MultiFunctional
Mobile Computers
Built for daily use in a variety of conditions:
 Provides real time proof of delivery and tracking for sensitive cargo items
 Integrates field workers with dispatch and back office team
 Provides real time information to all operations
 Eliminates paper records
 Makes information readily available for retrieval, reporting and processing
Mobile Computers: Solid Investment
Save money by buying a single device with multi-functionality:
 Cell phone
 Camera
 GPS
 PDA
 Barcode scanner/reader
 Computer
Mobile Computers: Affordable Options
Combined functionality reduces cost of investment,
maintenance and support making it affordable for
couriers
New devices are portable, easy to use and rugged
GPS (Global positioning satellite)
What makes GPS especially useful for couriers:
 Provides turn-by-turn directions to improve delivery efficiency
 Provides real-time maps
 Enables real time information to enable change of directions when heading to &
from deliveries to reduce travel time
 Is able to track GPS-enabled devices and packages to provide chain of custody
information
Courier software
Specialized software to meet courier industry needs:
 Automates front office
 Communicates with dispatch and delivery operations
 Handles online orders, real time delivery tracking and other functions
 Track claims and accidents
 Record driver compliance
WMS (Warehouse Management System)
What is it?
A well designed warehouse management system helps 3PL and warehouse operations
streamline operations, operate more efficiently, improves productivity and
information visibility
What does it do?
Controls the movement and storage of inventory; tracks inventory at detailed level,
handles inventory counts automatically; improves warehouse space efficiency
TMS (Transportation management system)
What is it?
Computer software specifically designed to manage transportation operations
What does it do?
Can define the most efficient transport schemes, handle transportation mode &
carrier selection, real time vehicle tracking, dispatch, cost controls, monitor fuel
prices, assigns driver routes, maintains information about routes and shipments
What part of your operation does this technology
impact?
Accounting Department
Customer service
Couriers
Customers
How does the latest technology help courier
businesses?
Improves business
efficiency
Improves customer
satisfaction rate
Improves accuracy
Improves profitability
Improves
Improves
productivity
Information visibility
Improve business efficiency
 Real time information=ability to make immediate changes for pickups & deliveries
 Improved communications between dispatch & drivers=more deliveries per day
 Service technicians save time by using mobile computers to order parts electronically
 Schedule vehicle maintenance and maintain vehicle records digitally
 Reduces asset downtime
 Provides centralized digital access to user manuals, activity records & schedules
Enhance profitability
 GPS tracking =speedier pickups and reduced fuel costs
 Optimized delivery routes reduces wasted time, allowing for more deliveries per day
 Deliveries do not need to be cut short to allow time to process signature documentation
 No more duplicate document entering of signature POD, done automatically saving labor
 Greater communication =improved asset utilization
 Faster invoicing leads to faster revenue generation
How much do errors cost your business?
Loss of competitive
advantage
Loss of referrals
for new
business
Lost productivity= less
deliveries for your
business
Reduced customer
satisfaction
Eliminate paper-based records
 Makes record-keeping faster and more accurate
 Reduces errors due to illegible handwriting
 Eliminates duplicate effort, transcribing records, etc.
 Reduce the time processing delivery records, speeding up invoicing
Delivery:
Signature
Capture
Signature
Digitized
Proof of Delivery
Record Created
Info Ready for
Invoice
Processing
Improves delivery and billing accuracy
 Clear, legible barcodes and labels are easy to read
 Reduces errors caused by illegible handwriting
 Less errors = more deliveries
 Less errors in deliveries=greater customer satisfaction
Better Communication, Less Labor
 Mobile computers bridge the gap between dispatch and drivers as well as
between drivers and the front office
 Web portal provides 24/7/365 access for customers to track deliveries and
receive real time information
 More accurate information about deliveries lessens the need for
administrative staff
Real Time Information Visibility-the Web
Portal
When barcodes are used on
packages, real time information
becomes available
GPS tracks packages & provides
tracking
Customers can access information
via a secure access web portal,
track delivery, pick up & more
Enhance customer satisfaction
 24/7/365 real time information on demand = customer independence
 GPS= less delivery errors
 Digital POD= less errors + more accurate info available on demand
 Reduced labor costs
 Package tracking through chain of custody
 Validation of POD
Remote Device Management
 Access and manage devices remotely
 Load software
 Handle security issues
 Disable lost or stolen devices
 Update devices
 Keeps devices in the field, reducing downtime
Success Story: Courier Advisory Group
SOLUTION SUMMARY:
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265 devices
Carrier SIM Activation & Installation
Barcode Symbology Testing
Install, Test & Deploy Courier Software
Spare Swap Program
Remote Management
“With Datex, we have new tools to improve our
client satisfaction even further & generate new
business”
- CEO Phil DeSilva, Courier Advisory Group
Coverage map
Established in 1999
34 locations
Eastern U.S. & Midwest
Headquarters: Tampa, FL
What Can the Latest Technology Do for
You?
Makes the most of
your resources
Reduces error rates
in package delivery,
processing and
billing
Gives your business
a competitive
advantage
Helps to make your
business more
productive &
efficient
About Datex
 33+ years as a successful hardware provider
 Developer of supply chain software solutions for 3PL, warehouse, distribution &
manufacturing
 Provides specialized IT Services for Courier businesses
 Provides Managed Services, including mobile device management
 Single point of contact for customers who need hardware, software, service & support