Transcript Hawkstone CMS

Hawkstone CMS
Courier Management Solution
1. Courier Challenge
• Challenge Of Getting Delivery Information
Back To Base
• Absence Of Real-Time Delivery Tracking
• Inadequate Management Information
From Courier Business Systems
• Lack Of Customised System To Match
Specific Business Requirement
2. Hawkstone CMS
• Integrated Courier Management System
• Modular For Custom Implementation
• Real-time Feedback From Drivers About
Delivery Progress
• Dynamic Management Reporting On
Courier Business Performance
3. Available Modules
– The Scanning Application
– The Call Centre Application
– The Mobile Manager
– The Administration Application
– Reporting and feedback
– Mobile application
3.1 Scanning Application
• Simplifies computer inputs with bar-coded
check points and system updates.
• Fast and accurate system updates
• Quick sorting of large amount of items
Scanning Application Menu and screen shots
3.2 CMS Call Centre
Application
• Quick And Reliable Information
• Application Caters For Unique Business
Scenarios
• Information Is Made Available Dynamically
On Other Applications
Call Centre Application Menu and screen shots
3.3 Mobile Manager
Application
• Monitor And Control Your Driver Work
Allocations
• Dynamically Re-assign Items To Different
Drivers
• Used To Determine If All KYC
Documentation Is Valid
• Viewing Of KYC Documentation In Realtime
Mobile manager application Menu and screen shots
3.4 Administration
Application
• Manage & Control The Entire Solution From One
Central Application
• Add, Edit And Delete A Multiple Amount Of
Variables Like:
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Agents
Security Groups
Call Centre Scripts,
Etc.
• Super User Access To Change Status Codes Of
Items.
Administration Application Menu and screen shots
3.5 Mobile
Application
• Works On Any PDA Device That Runs
Windows CE.
• The Driver Has An Overview Of Deliveries.
• The Driver Can Do An Electronic Proof Of
Delivery (ePOD).
• Customer Must Sign On Device And Also
Provide Feedback In The Form Of A
Customer Satisfaction Report.
Mobile Application Screen shots running on the Pocket loox
3.6 Reporting
Application
• Provides Real-time Reporting On The Progress
Of The Driver And The Call Centre.
• Ability To Drill Down To A Single Item Level For
More Details
• Search Function To Search For Items Not
Currently Available, Or Which Current State Is
Unknown.
• Reports On Courier And Call Centre
Performance
• Reports On Customer Satisfaction
Reporting Application Menu and screen shots
Thank you
For more information, please contact
Alec Avierinos
or
Cedric Boltman
on 012 345-9260.