Transcript Quality Program Components A Quick Review

Building a Quality Management
Program
A Closer Look . . .
Title-I HIV Quality Management Program
Case Management Providers
Susan Weigl, Quality Consultant
Why Bother w/ a QI Program?
Beyond funding requirements . . .
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ensures highest quality of care provided to patients
improves client experience and retention rate
improves employee satisfaction
increases efficiency of daily routines and productivity
reduces costs ($, time, energy . . .)
“QI provides tools and methodologies that have been
proven to be successful to improve quality of care and
service”
Quality Program Activities
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Effective QI Program Infrastructure
Performance Measurement
Educational Efforts
Quality Improvement Projects/Activities
Communication of Quality Activities
Begin With Your Quality Management
Plan
The quality management plan is the roadmap for
all quality activities.
Key areas:
• Quality program infrastructure
• Annual quality goals
• Performance measures
• Staff /consumer involvement
• Implementation of quality management plan
Quality Program Infrastructure
Points to consider:
 How effective is the quality committee?
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Strategic planning
Facilitating innovation and change
Providing guidance and reassurance
Establishing a common culture
 Does the quality program receive the resources
and support needed to function?
 Are QI project teams appropriately structured to
improve specific aspects of care?
Annual Quality Goals
Points to consider:
Are goals clearly defined?
Is more effort needed to meet the quality
goals?
What are the strengths and limitations?
Performance Measures
Points to consider:
Are the measures appropriate to the care
your program provides?
Is the frequency of performance
measurement adequate?
Is data easily obtained?
Are opportunities for improvement readily
identified?
Staff and Consumer Involvement
Points to consider:
Do the appropriate staff and consumers
participate?
Are all staff kept informed of ongoing
quality activities?
Are consumers informed about quality
activities?
Are educational opportunities provided to
staff and consumers?
Implementation of Quality
Management Plan
Points to consider:
Is a workplan used to assist in
implementing the quality management
plan?
Are milestones being met?
What are strengths and limitations?
HIVQUAL Model - Overview
Infrastructure
Real-life Examples
• APICHA “Our Story – Building a CQI
Infrastructure”
• Project Hospitality – Staff & Consumer
Involvement in QI Program