Transcript Trns•port ITI Primer Class Presentation

Working with Info Tech
A Primer for Trns•port Users
Thomas P. Rothrock, Ph.D.
Senior Vice President
October 12, 2004
Overview of Info Tech
• Founded in 1977
– Statistical and econometric consulting
– Significant computer programming
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Developed initial DOT applications in 1982
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AASHTO’s contractor for AASHTO Trns•port
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Developed Bid Express Internet Bidding Service
Corporate office in Gainesville, FL
– Regional offices: Atlanta; Austin; Frederick, MD
• Approximately 200 employees
Info Tech’s Organization
• Systems
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Customer service and sales (Help Desk)
Services (Implementation, Training, Support)
Development (Maintenance, Enhancement)
Administration (TTF Interactions)
• Consulting
– Statistical analysis
– Expert witness testimony
Info Tech and Trns•port
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The Trns•port calendar
Work with Trns•port Task Force (TTF)
Support agencies’ use of Trns•port
Enhance and maintain Trns•port
Provide implementation services
Other services
The Trns•port Calendar
• July – MSE Contract Begins
– New MSE work starts, detailed plans for year developed
– Ballot Item process begins
• September – First FY TTF meeting
– Recap of previous FY and current FY plan
– Strategic planning presentation
• October – Annual User Group Meeting
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Attend TUG and offer presentations
Participate in TAG meetings
Provide demo room
Ballot item scope and comments
The Trns•port Calendar
• November – Annual User Ballot
– Develop proposals per TTF request from ballot results
• December – Second FY TTF Meeting
– Mid year product updates/releases as needed
– Trns•port semi-annual newsletter published
• January – Third FY TTF Meeting
– TTF TMR backlog review, grouping, removal of obsolete
items
– Next FY MSE/LRWP preparation
The Trns•port Calendar
• March
– Review and plan next FY TMRs
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– Attend AASHTOWare task force chairs meeting
• April – Fourth FY TTF Meeting
– June release content lock
– Next FY Work Plan refinements
– Alpha testing
• June – Final FY TTF Meeting
– Final release testing
– End of year release shipments
– Trns•port semi-annual newsletter published
Working with the TTF
• Attend five meetings each year
– Provide status of all activities
– Respond to action item requests
• Develop plans
– Annual Maintenance, Support and Enhancement Work
Plan (MSE)
– Long Range Work Plan (LRWP)
– Requested proposals
Supporting Agencies (core)
• Account Managers
– Oversee and coordinate all agency interaction
• Client Representatives
– Monitor agency status and open issues with End User
Designee (EUD)
– Make sure the agency’s Trns•port-related needs are met
• Customer Support Staff
– Level 1: help desk, call tickets
– Level 2: issue validation
– Level 3: technical support, issue resolution
Supporting Agencies (optional)
• Service units
– Provide a mechanism for agencies to acquire Trns•port
related services through AASHTO
• Types of Services
– Implementation and training
– Agency specific support services
– Conversion to enhancement funds
• Monthly Status Reports provided to TTF and
Agency on Service Unit Usage
Cloverleaf™ Website
• Primary tool for communicating with agencies
– Call ticket and issue reporting and status
– Product update postings and release schedule
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People and organizations
Product overviews
Work plan documentation
Trns•port newsletters
Meetings and events
Hosts TEA and TUG websites
Hosts product related Listservers
Product Enhancements
• Ballot Items
• TTF Directed
• Agency Funded
– Joint development (formal and informal)
– Single agency
• Oversight provided by TTF and Technical Review
Teams (TRTs)
Product Maintenance
• Trns•port Modification Request (TMR)
Prioritization, Selection and Bundling
– MSE and agency funded
• TTF Oversight of Urgent and Critical Items
• TTF TMR Backlog Review
– Confirm priorities and classification
– Consolidation of TMRs
– Removal of obsolete items
Technology/Platform Upgrades
• Separate budgeted item in the Work Plan
• Validate and upgrade products to current technical
environments
– Operating systems
– Database management systems
– Development tools
• TTF Platform Subgroup
– Ongoing direction and review
Implementation Services
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Implementation Planning
Project Management
Requirements Analysis
Data Analysis and Mapping
Configurations/Customizations
Product Installation and Testing
Customized Training and User Documentation
Other Services
• For potential new Trns•port licensees
– Provide product information
– On-site presentations and demonstrations
• For current licensees
– Bid competition data analysis
– Estimation support data analysis
– Provide full-time on-site staff for any Trns•port-related
need
• Electronic bidding (Bid Express)
• Annual Collusion Detection Workshop
Working with Info Tech
A Primer for Trns•port Users
Thomas P. Rothrock, Ph.D.
Senior Vice President
October 12, 2004