Transcript Trns•port ITI Primer Class Presentation

Working with Info Tech, Inc.
A Primer for Trns•port Users
Teresa Franklin
Trns•port Product Manager
October 6, 2007
Overview of Info Tech
• Founded in 1977
– Transportation Construction Management Software
– Statistical and econometric consulting
– IT Solutions
• Developed initial DOT applications in 1982
®
™
• AASHTOWare prime contractor for Trns•port
®
• Developed Bid Express Internet bidding
ITI is 30
service
Years
Young!!!
• Corporate office in Gainesville, Florida
– Regional offices: Atlanta, Austin, DC area
• Approximately 200 employees
Topics for Today
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Typical Trns•port calendar
Working with the Trns•port Task Force (TTF)
Working with the TUG Chair and TAGs
Support agencies’ use of Trns•port
Develop, enhance and maintain Trns•port
Provide implementation services
Other services
Typical Trns•port Calendar
• July – Maintenance, Support and Enhancement
(MSE) Contract Begins
– New MSE work starts, plans for year refined
– New Ballot Item review begins
• September – First Fiscal Year (FY) TTF meeting
– Recap of previous FY and current FY plan
– Strategic planning
– Trns•port User Group (TUG) meeting preparation
• October – Annual User Group Meeting
– Participate in Technical Advisory Group (TAG) meetings
– Provide demo room
– Ballot item review, complexity and comments
Typical Trns•port Calendar
• November – Annual User Ballot
– Develop recommendations to TTF from ballot results
• December – Second FY TTF Meeting
– Mid year product updates/releases as needed
– Trns•port News semi-annual newsletter published
• January – Third FY TTF Meeting
– Next FY MSE Work Plan preparation
– Review and refine strategic plan
• March
– Review and plan next FY TMRs
– Attend AASHTOWare task force chairs meeting
Typical Trns•port Calendar
• April – Fourth FY TTF Meeting
– June client/server release content lock
– Next FY MSE Work Plan refinements
• June – Final FY TTF Meeting
– End of year release shipments
– Trns•port News semi-annual newsletter published
• Ongoing throughout FY
– MSE Administration, Maintenance and Support Services
– Agile, test driven development of web Trns•port
– Obsolete TMR Review
Working with the TTF
• Attend five TTF meetings each year
– Provide status of all activities
– Respond to action item requests
• Attend weekly TTF meetings on web Trns•port
• Assist in developing plans
– Long Range Work Plan (LRWP)
– Maintenance, Support & Enhancement Work Plan (MSE)
– Development of web Trns•port
• Product Backlog review and recommendations
– Requested proposals
Working with the TUG Chair and TAGs
• Ballot Process
– Automated Ballot System (ABS) maintenance
– Support ballot process and tool modifications
– Subject matter experts support TAGs throughout the FY
• User Notifications from TUG Chair
– Posting of emergency fixes for urgent/critical TMRs
– TTF approval of Agency funded enhancements
– TTF appointment of Technical Review Teams (TRTs)
• Support TAG participation in web Trns•port reviews
Working with the TUG Chair and TAGs
• Learning about diversity in agency personnel and
business rules
– For example, TUG Chair Brian Parnell introduces a
couple of his “coworkers” at the South Carolina DOT
Supporting Agencies (core)
• Account Managers
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Build and maintain long-term customer relationships
Maintain awareness of implementation activities
Develop tactical plans & solutions to meet agency needs
Delivery of agency proposals, product demos
• Customer Support – Team Approach
– Support Specialists – track and resolve initial requests
– Subject Matter Experts – provide in-depth product and/or
business expertise for issue resolution
– Developers – provide further technical expertise
Account Managers
Pamela Barry
Southeastern
Region
Alabama
Arkansas
Florida
Georgia
Illinois
Indiana
Iowa
Kentucky
Louisiana
Mississippi
Nova Scotia
Puerto Rico
South Carolina
Tennessee
West Virginia
Wisconsin
Ward Zerbe
Eastern/Midwest Region
Connecticut
District of Columbia
Maine
Massachusetts
New Brunswick
New Jersey
New York
North Carolina
North Dakota
Ohio
Ontario
Pennsylvania
Rhode Island
South Dakota
Vermont
Virginia
Delaware
Federal Lands Hwy
Maryland
Minnesota
New Hampshire
Stan Silva
Central /
Mountain
Alaska
Arizona
California
Hawaii
Idaho
Nevada
Oregon
Utah
Washington
Wyoming
Sid Hodgson is Account Manager for the Philippines DPWH
Chad Schafer is Account Manager for Michigan
Phil Rodriguez
Central / Mountain
Colorado
Kansas
Missouri
Montana
Nebraska
New Mexico
Oklahoma
Texas
Utah
Supporting Agencies (optional)
• Service units
– A mechanism for agencies to acquire Trns•port related
services through AASHTO
• Types of Services
– Implementation and training
– Agency specific support services
– Conversion to fund development and enhancements
• Monthly Status Reports provided to TTF and
Agencies on Service Unit Usage
Product Development & Enhancements
• Oversight provided by TTF
– TTF may appoint Technical Review Team (TRTs)
• web Trns•port Product Backlog
– Pending product requirements
– Prioritized by TRTs
– Work Plans approved by TTF
• Ballot Items
• AASHTO Funded, TTF Directed
• Agency Funded, TTF Approved
– Joint development (formal and informal)
– Single agency
Product Maintenance
• TMR Selection, Prioritization and Bundling
– MSE funded, TTF approval
– Agency funded
• TTF approval of Urgent and Critical Items
• Emergency Fix Validation and Notification
• TTF TMR Backlog Review
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Ongoing review of TMRs and selection for resolution
Confirm priorities and classification
Verify in current releases
Removal of obsolete items
Technology/Platform Upgrades
• Separate budget in the MSE Work Plan
• Validate and upgrade products to current technical
environments
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Operating systems
Web browsers
Database management systems
Development tools
• TTF Platform Subgroup
– Recommendations from Info Tech Leads
– Future supported and unsupported platforms
Cloverleaf™ Website
• Primary tool for collaboration
– Call Ticket and TMR reporting and status
– web Trns•port Message Board (NGT Forum)
– Hosts TEA & TUG websites, product related list servers
• Primary tool for information
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Product Update postings
Release status and work plan documentation
People and organizations
Products and platforms
Trns•port newsletters
Meetings and events
Implementation Services
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Implementation Planning
Impact Assessments
Project Management
Requirements Analysis
Data Analysis and Mapping
Configurations/Customizations
Product Installation and Testing
Customized Training and User Documentation
Other Services
• For potential new Trns•port licensees
– Provide product information
– Presentations and demonstrations (via web or on-site)
• For current licensees
– Estimation and bid data analysis
– Provide full-time on-site staff for Trns•port-related needs
• Bid Express
– Electronic bidding, plan sheets, small business network
• Annual Collusion Detection Workshop
• Network security and implementation services
More Information…
• Primer tri-fold and Contractor’s Report
• Web
– www.infotechfl.com
– www.cloverleaf.net
• E-mail
– [email protected]
– [email protected]
– [email protected]
• Phone
– (352) 381-4400 (main number for all offices)
Working with Info Tech
A Primer for Trns•port Users
Teresa Franklin
Trns•port Product Manager
October 2, 2007