Transcript Chapter 2
Chapter 2
SUPERVISION CHALLENGES
Chapter Outcomes
Explain how globalization affects supervisors.
Describe how technology is changing the supervisor’s
job.
Explain the concept of e-business and e-commerce
Identify the significant changes that have occurred in
the composition of the workforce.
Explain why corporations downsize.
Understand the concept of continuous improvement and
identify its goals.
Describe why supervisors must be able to “thrive on
chaos”
Define ethics
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Upper Saddle River, NJ 07458. • All Rights Reserved.
Globalization
Parochialism
Cultural environments
Cultural variables
Individualism
Power distance
Uncertainty avoidance
Quantity of life
Quality of life
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.
Technology
Equipment
Tools
Operating methods
Communication
Effects on supervisor’s job
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.
E-Business
Differentiate from e-commerce
Activities associated with a successful Internet-based
enterprise
Developing strategies for running Internet-based
companies
Improving communication with suppliers and customers
Collaborating with partners to coordinate design and
production
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.
E-Business venues
Internet
Intranet
Extranet
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© 2010 Pearson Higher Education,
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Facts about today’s workplace
Line between work and non-work time is blurred
Globalization created unlimited work hours
Communication technology creates enhanced
opportunities to do business
Employees are expected to work longer hours
Dual-career couples
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© 2010 Pearson Higher Education,
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EXHIBIT 2–3
The diversifying of the American workforce.
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© 2010 Pearson Higher Education,
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Workforce Diversity
Defined
Gender
Race
Ethnic origin
Age group
Family status
Physical abilities
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© 2010 Pearson Higher Education,
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Changing how business operates
Downsizing
Continuous improvement
Work process engineering
Thriving on chaos
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© 2010 Pearson Higher Education,
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EXHIBIT 2–4
The foundations of continuous improvement.
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.
The “good” organization
Social responsibility
Social obligation
Social responsiveness
Ethics
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.
EXHIBIT 2–5
Social obligation versus social responsiveness.
Supervision Today! 6th Edition
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.
Ethics
Rules or principals that define right and
wrong conduct
Subjective concept
Making decisions is easier when a code of
ethics is in place
Not all companies embrace concept of
enforceable code
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.