Transcript Chapter 2
Chapter 2 SUPERVISION CHALLENGES Chapter Outcomes Explain how globalization affects supervisors. Describe how technology is changing the supervisor’s job. Explain the concept of e-business and e-commerce Identify the significant changes that have occurred in the composition of the workforce. Explain why corporations downsize. Understand the concept of continuous improvement and identify its goals. Describe why supervisors must be able to “thrive on chaos” Define ethics Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 2 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Globalization Parochialism Cultural environments Cultural variables Individualism Power distance Uncertainty avoidance Quantity of life Quality of life Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 3 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Technology Equipment Tools Operating methods Communication Effects on supervisor’s job Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 4 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. E-Business Differentiate from e-commerce Activities associated with a successful Internet-based enterprise Developing strategies for running Internet-based companies Improving communication with suppliers and customers Collaborating with partners to coordinate design and production Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 5 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. E-Business venues Internet Intranet Extranet Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 6 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Facts about today’s workplace Line between work and non-work time is blurred Globalization created unlimited work hours Communication technology creates enhanced opportunities to do business Employees are expected to work longer hours Dual-career couples Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 7 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. EXHIBIT 2–3 The diversifying of the American workforce. Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 8 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Workforce Diversity Defined Gender Race Ethnic origin Age group Family status Physical abilities Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 9 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Changing how business operates Downsizing Continuous improvement Work process engineering Thriving on chaos Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 10 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. EXHIBIT 2–4 The foundations of continuous improvement. Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 11 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The “good” organization Social responsibility Social obligation Social responsiveness Ethics Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 12 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. EXHIBIT 2–5 Social obligation versus social responsiveness. Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 13 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Ethics Rules or principals that define right and wrong conduct Subjective concept Making decisions is easier when a code of ethics is in place Not all companies embrace concept of enforceable code Supervision Today! 6th Edition Robbins, DeCenzo, Wolter 14 © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.