Transcript Chapter 15

Chapter 15
DEALING WITH CHANGE
AND INNOVATION
SUPERVISION TODAY! 5/e
The Ultimate Guide to Front-line Management
Stephen P. Robbins and David A. DeCenzo
©2007 Pearson Education, Inc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Chapter outcomes
• Describe the traditional and contemporary view
of change.
• Explain why employees resist change.
• Identify ways that supervisors can reduce
resistance to change.
• List the steps a supervisor can use in changing
negative employee attitudes.
• Differentiate between creativity and innovation.
• Explain how supervisors can stimulate innovation.
SUPERVISION TODAY! 5/e
The Ultimate Guide to Front-line Management
Stephen P. Robbins and David A. DeCenzo
©2007 Pearson Education, Inc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
EXHIBIT 15–1
Forces of change.
SUPERVISION TODAY! 5/e
The Ultimate Guide to Front-line Management
Stephen P. Robbins and David A. DeCenzo
©2007 Pearson Education, Inc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
EXHIBIT 15–2
The three-step traditional view of the change process.
SUPERVISION TODAY! 5/e
The Ultimate Guide to Front-line Management
Stephen P. Robbins and David A. DeCenzo
©2007 Pearson Education, Inc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
EXHIBIT 15–3
Why people resist change.
SUPERVISION TODAY! 5/e
The Ultimate Guide to Front-line Management
Stephen P. Robbins and David A. DeCenzo
©2007 Pearson Education, Inc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
How can resistance to change be
overcome?
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Build trust
Open channels of communication
Involve your employees
Provide incentives
Deal with employees’ feelings
SUPERVISION TODAY! 5/e
The Ultimate Guide to Front-line Management
Stephen P. Robbins and David A. DeCenzo
©2007 Pearson Education, Inc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
How can a supervisor foster innovation?
• Structural variables
• Organization’s culture
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Acceptance of ambiguity
Tolerance of the impractical
Low external controls
Tolerance of risk
Tolerance of conflict
Focus on ends rather than on means
Open systems focus
• Human Resources
SUPERVISION TODAY! 5/e
The Ultimate Guide to Front-line Management
Stephen P. Robbins and David A. DeCenzo
©2007 Pearson Education, Inc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458