Transcript Management 8e. - Robbins and Coulter

Managing and Rewarding
Performance
• Performance Management System
– A process establishing performance standards
and appraising employee performance in order to
arrive at objective HR decisions and to provide
documentation in support of those decisions
Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada
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Performance Appraisal Methods
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Written Essays
Critical Incidents
Graphic Rating Scales
Behaviourally Anchored Rating Scales
(BARS)
• Multiperson Comparisons
• Management by Objectives (MBO)
• 360-Degree Feedback
Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada
11-37
Exhibit 11.13 Advantages and
Disadvantages of Performance
Appraisal Methods
Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada
11-38