Transcript No Slide Title

Dawn Baxendale
Corporate Director
Havant Borough Council
The Challenges
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Transformational Government Programme
‘Gershon’ efficiencies and shared services agenda
LAAs and LPSAs
White Paper : ‘Strong & Prosperous Communities’
Environment, Climate Change and Sustainability
Civil Contingencies Act
Planning Reform and the Barker Review
Decent Homes and Temporary Accommodation
Cleaner, Greener, Safer – Liveability agenda
PCT reform and health ‘joined up services’ agenda
Etc, Etc ……………
RISING CUSTOMER EXPECTATIONS
LOWER SATISFACTION LEVELS
Continious Improvement A Council which
recognises the need to
improve and has the ability
to measure its
improvement
Customer
Focus
Continuous
Improvement
A Customer focussed
organisation, seeking
to design services in
line with citizen needs,
and giving
consideration to how
we engage with our
customers.
BUSINESS
TRANSFORMATION
AT
HAVANT BOROUGH
COUNCIL
Continuous
Improvement
A strategy for service
improvement and service
efficiencies which builds
on previous national
targets and maximises
investment to date.
Securing links across
all Corporate Strategy
Projects - Strategic
Procurement, Service
Reviews and Income
Generation
Organisational Development Services
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Taking a joined-up approach to people,
technology and process to develop a
Council which is “Fit for Purpose”.
Applying structure and shape to change.
Shaping the Organisation to respond to
internal and external influences.
Developing, Implementing and Facilitating
the use of Toolkits to enable the Council to
perform, to learn and to improve.
Communication Matters
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Key Aims of Communication
 To ensure everyone understands the vision
 To ensure the messages are well timed and add value
 To make the messages relevant to different
stakeholders
 To be clear about next steps and actions
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The Golden Thread – 2 way communication
 Cabinet / Senior Management / Corporate Plan
 1-1’s / Team meetings / Newsletter – Celebrate Success
 Appraisals / performance management / Business Plan
 Customers & Partners
Desired Outcomes
• Providing the right information at the right time, first time improved customer care
• Innovation driven by business need, achieving
sustainability
• More efficient services, costing less to deliver
• Reduced operational and reputational risk
• Ongoing value for money
• A better skilled workforce encouraging more
innovation...and... more savings… for reinvestment
• DELIVERING COMMUNITY LEADERSHIP
Results
03/04
06/07 (2nd ¼)
Litter
41%
15%
Recycling
19%
30%
Environmental
Health
Housing – B&B
40%
92%
12 weeks
0 weeks
Major
67%
85%
Minor
56%
78%
Others
80%
91%
Planning:
Minor