Transcript Document

2014
Shaping Poole Survey 2014
Key Findings
Efficiency and Effectiveness
Overview and Scrutiny Committee
19 March 2015
Corporate Research
Strategy and Communications Team
Borough of Poole
Corporate Research Team, Borough of Poole
Aims
• Share key findings of the 2014 Shaping Poole
Survey
• Highlight analysis showing the impact areas of
Poole on key population groups
• Show how to access further results
Corporate Research Team, Borough of Poole
Recommendations
That the Committee recommend to Cabinet that:
• the survey results are used to shape budget
and service delivery decisions
• the findings are fed into the refresh of the
Corporate Strategy
• the Council identify ways to increase the
number of people involved in delivering local
services
Corporate Research Team, Borough of Poole
Survey Methodology
• Partnership Survey carried out every three years
• Postal survey with 2 reminders to boost response
• Random sample of 6,000 addresses (enables analysis by
area and population groups)
• 1,889 surveys returned (32% response)
• On a statistic of 50%, a sample size of 1,889 is subject to
a standard error of +/-2.3%
• Respondents weighted by age and gender to make them
representative of Poole
• The sample is generally representative of Poole by
Ward and MOSAIC
Corporate Research Team, Borough of Poole
Summary Findings
Overall, the survey results paint a positive picture:
• Generally positive impressions of the Council
• Increased satisfaction with the Council and
individual council services
• Most community indicators sustained high levels or
increased
• Perceptions of community safety decreased
Significant differences in results by safer neighbourhood
area, age, gender, disability and ethnicity
Corporate Research Team, Borough of Poole
Borough of Poole
Corporate Research Team, Borough of Poole
Satisfaction with Borough of Poole
Satisfaction with Borough of Poole
0%
20%
40%
80%
100%
14%
Very satisfied
8%
56%
53%
Fairly satisfied
2014
2011
18%
Neither
26%
8%
9%
Fairly dissatisfied
Very dissatisfied
60%
3%
3%
Satisfied = 71%
Weighted base = 1829 (2014), 2157 (2011)
Corporate Research Team, Borough of Poole
+10%
Significant increase
from 2011 (61%)
Value for money
To what extent do you agree or disagree that Borough of
Poole provides value for money?
0%
Strongly Agree
20%
40%
80%
100%
6%
6%
45%
43%
Tend to agree
2014
2011
34%
34%
Neither
12%
13%
Tend disagree
Strongly disagree
60%
4%
4%
Value for money =
51%
No significant difference
from 2011 (49%)
Weighted base = 1782 (2014), 2083 (2011)
Corporate Research Team, Borough of Poole
Advocacy
On balance, which of the following comes closest to how you feel
about Borough of Poole?
0%
I speak positively about the council without being
asked
20%
60%
80%
100%
6%
I speak positively about the council if I am asked
about it
37%
I have no views one way or another
44%
I speak negatively about the council if I am asked
about it
I speak negatively about the council without being
asked
40%
11%
Speak positively =
43%
3%
Weighted base = 1781 (2014)
Corporate Research Team, Borough of Poole
New question in 2014
Council responsiveness
To what extent do you think Borough of Poole acts on the
concerns of local residents?
0%
A great deal
10%
20%
30%
50%
60%
70%
80%
90%
100%
8%
A fair amount
58%
Not very much
Not at all
40%
28%
6%
Weighted base = 1461 (2014)
Corporate Research Team, Borough of Poole
Acts on concerns
= 66%
New question in 2014
Trust in the local authority
How much do you trust Borough of Poole?
0%
20%
A great deal
40%
80%
100%
10%
A fair amount
62%
Not very much
Not at all
60%
24%
5%
Trust Borough of
Poole = 72%
New question in 2014
Weighted base = 1607 (2014)
Corporate Research Team, Borough of Poole
Keeping informed
Overall, how well informed do you think Borough of Poole keeps
residents about their services and benefits it provides?
0%
Very well informed
20%
40%
60%
80%
100%
14%
5%
53%
Fairly well informed
42%
2014
2011
27%
Not very well
Not informed at all
37%
6%
16%
Informed = 67% (+20%)
Question changed from 2011
(asked about local public
services)
weighted base = 1758 (2014), 2094 (2011)
Corporate Research Team, Borough of Poole
Usage of council services
(those used within the last year)
How frequently do you use the following public services provided by
or supported by Borough of Poole?
Parks and open spaces
93%
Beaches
90%
Local tip
79%
Local bus services
68%
Local transport information
60%
Theatres /concert halls
54%
Sports/ leisure centres
53%
Libraries
53%
Museums
Base: all respondents
38%
0%
10%
20%
30%
40%
50%
60%
70%
Corporate Research Team, Borough of Poole
80%
90%
100%
Satisfaction with council services
(Users) – comparison with 2011
How satisfied or dissatisfied are you with the following services provided or
supported by Borough of Poole? (User satisfaction)
0%
+5%
20%
40%
60%
80%
100%
74%
69%
Keeping land clear of litter and refuse (Base=1817)
91%
90%
Refuse collection (Base=1841)
86%
85%
Doorstep recycling (Base=1691)
+9%
Local tip (Base=1458)
78%
68%
63%
+5% Local transport information (Base=1080)
72%
70%
Local bus services (Base=1249)
+10% Sports/ leisure centres (Base=976)
65%
75%
87%
84%
Libraries (Base=968)
+10% Museums (Base=696)
66%
+8% Theatres /concert halls (Base=983)
76%
76%
84%
88%
86%
Parks and open spaces (Base=1728)
New question
87%
93%
Beaches (Base=1657)
2014
Corporate Research Team, Borough of Poole
2011
Satisfaction with council services
(all respondents) – comparison with 2011
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
74%
69%
+5% Keeping land clear of litter and refuse
91%
90%
Refuse collection
86%
85%
Doorstep recycling
+8%Local tip
76%
61%
59%
Local transport information
66%
66%
Local bus services
+8% Sports/ leisure centres
58%
66%
78%
73%
+5% Libraries
+11%Museums
84%
49%
+8%Theatres /concert halls
60%
65%
72%
87%
85%
+2% Parks and open spaces
92%
New question Beaches
2014
Corporate Research Team, Borough of Poole
2011
Local Public Services
Corporate Research Team, Borough of Poole
Perceptions of Local Public Services
Local Public Services…
0%
20%
40%
60%
80%
100%
80%
are working to make the area safer
78%
75%
+3% are working to make the area cleaner and
greener
72%
2014
2011
+5%
are working to improve health and
wellbeing of local residents
68%
63%
treat all kinds of people fairly
Corporate Research Team, Borough of Poole
77%
77%
Satisfaction with Local Public Services
Please indicate how satisfied or dissatisfied you are with each of the
following public services in your local area?
Council (2014)
71%
Council (2011)
61%
Dorset Fire and Rescue (2014)
90%
Dorset Fire and Rescue (2011)
-3%
93%
Hospital (2014)
88%
Hospital (2011)
89%
GP (2014)
84%
GP (2011)
87%
Dentist (2014)
82%
Dentist (2011)
-3%
+5%
77%
Police (2014)
75%
Police (2011)
77%
0%
20%
40%
60%
80%
Corporate Research Team, Borough of Poole
100%
The Local Area
Corporate Research Team, Borough of Poole
Overall satisfaction with the local area
Overall satisfaction with the local area as a place to live
0%
20%
Very dissatisfied
80%
100%
30%
48%
Fairly satisfied
Fairly dissatisfied
60%
40%
Very satisfied
Neither
40%
57%
2014 Survey
6%
7%
2011 Survey
4%
4%
2%
1%
Satisfied = 88%
No statistical
difference from 2011
(87%)
Weighted base = 1857 (2014), 2238 (2011)
Corporate Research Team, Borough of Poole
Overall satisfaction with the local area
by WARD
Poole
88%
Broadstone
96%
Penn Hill
94%
Canford Cliffs
94%
Canford Heath East
94%
Merley and Bearwood
93%
Creekmoor
92%
Hamworthy East
92%
Oakdale
90%
Branksome East
89%
Canford Heath West
89%
Parkstone
88%
Newtown
85%
Branksome West
85%
Poole Town
82%
Alderney
69%
Hamworthy West
65%
0%
20%
40%
60%
80%
Corporate Research Team, Borough of Poole
100%
Most important factors in making
somewhere a good place to live
m) The level of crime
k) Health services
p) Parks and open spaces
40%
d) Clean streets
40%
b) Affordable decent housing
34%
g) Education provision
32%
a) Access to nature
29%
c) Care services / supporting older, disabled and…
27%
q) Public transport
25%
s) Road and pavement repairs
23%
l) Job prospects
20%
o) The level of traffic congestion
20%
t) Shopping facilities
17%
v) Wage levels and local cost of living
14%
f) Cultural facilities (e.g. libraries, museums)
10%
n) The level of pollution
8%
u) Sports and leisure facilities
8%
j) Facilities / activities for young people aged 13-19
8%
e) Community activities
7%
i) Facilities / activities for young people aged 5-12
5%
h) Facilities for families with young children aged 0-4
4%
r) Community / race relations *
2%
w) Other please X box and write in below
1%
x) Don’t know
0%
Weighted base = 1412
0%
10%
20%
30%
40%
Corporate Research Team, Borough of Poole
57%
52%
50%
60%
Things that most need improving in
the local area
s) Road and pavement repairs
o) The level of traffic congestion
b) Affordable decent housing
d) Clean streets
c) Care services / supporting older, disabled and vulnerable…
v) Wage levels and local cost of living
l) Job prospects
j) Facilities / activities for young people aged 13-19
m) The level of crime
q) Public transport
k) Health services
e) Community activities
g) Education provision
t) Shopping facilities
u) Sports and leisure facilities
n) The level of pollution
f) Cultural facilities (e.g. libraries, museums)
i) Facilities / activities for young people aged 5-12
p) Parks and open spaces
h) Facilities for families with young children aged 0-4
a) Access to nature
x) Don't know
r) Community / race relations
w) Other
0%
50%
49%
36%
24%
23%
23%
22%
20%
18%
17%
17%
13%
10%
10%
9%
8%
8%
7%
7%
5%
4%
3%
3%
3%
10%
20%
30%
Corporate Research Team, Borough of Poole
40%
50%
Residents priorities for improvement
60%
Level of traffic
congestion
What needs improving
50%
40%
Priorities
for
improvement
Road and pavement
repairs
Affordable decent
housing
30%
20%
Wage levels /
Care services /
cost of living Job prospects supporting older, Clean streets
disabled & vulnerable
Facilities / activities
Public transport
for 13-19s
Community activities
Level of crime
Health services
Education provision
Shopping facilities
Cultural facilities (e.g.
Parks and open
libraries, museums)
Access to nature spaces
10%
0%
0%
10%
20%
30%
40%
What is most important
50%
Corporate Research Team, Borough of Poole
60%
70%
Communities
Corporate Research Team, Borough of Poole
Communities
84%
NI1: % of people who believe people from
different backgrounds get on well together in their
local area
+3%
81%
Weighted base = 1304 (2014), 1582 (2011)
61%
NI2: % of people who feel they belong to their
immediate neighbourhood
+5%
56%
Weighted base = 1761 (2014), 2157 (2011)
42% New question
% agree that local people pull together to improve
the local area
Weighted base = 1504 (2014)
0%
2014
50%
2011
Corporate Research Team, Borough of Poole
100%
Decision Making
35%
NI4: % who feel they can influence decisions
in their local area
+4%
Weighted base = 1470 (2014), 1790 (2011)
31%
22%
% who would like to be more involved in
decisions
Weighted base = 1840 (2014), 2231 (2011)
22%
0%
2014
10%
20%
2011
Corporate Research Team, Borough of Poole
30%
40%
Volunteering
24%
NI6: % who volunteer at least once a month
Weighted base = 1724 (2014), 2094 (2011)
22%
30%
% who would like to give unpaid help in the
future
+6%
Weighted base = 1707 (2014), 2211 (2011)
0%
2014
24%
10%
20%
2011
Corporate Research Team, Borough of Poole
30%
40%
Getting involved in the local area
In the past 12 months have you been involved...
in providing services/activities for children and young people
in the local area
10
6
in another forum, group or organisation set up to improve the
local area or help local people
8
3
in improving community safety/tackling crime in the local
area
7
6
6
in improving the local environment, parks or open spaces
11
in providing sports, adult learning, cultural or arts
facilities/activities for adults (18+) in the local area
6
5
in a forum, group or organisation concerning local health
and/or social care
3
6
3
in a tenant's group, eg. Poole Housing Partnership
as a local councillor or another position of responsibility eg.
School governor
3
4
0
Yes
29% active
in the local
area
1
5
10
15
20
No, but I would like to
Overall 29% are involved in local forums, groups or organisations that affect or
deliver services in the local area. A further 20% would like to get involved.
Corporate Research Team, Borough of Poole
Community Safety
Corporate Research Team, Borough of Poole
Feeling safe
How safe do you feel when...
96%
in your home
Weighted base: 1838 (2014), 2211 (2011)
97%
94%
outside in your local area during the day
93%
Weighted base: 1838 (2014), 2209 (2011)
70%
+6%
outside in your local area after dark
64%
Weighted base: 1812 (2014), 2153 (2011)
0%
2014
50%
2011
Corporate Research Team, Borough of Poole
100%
Anti-social behaviour
There is a problem in the local area with...
9
Anti-social behaviour overall (NI17)
10
28
29
Rubbish or litter lying around
19
People being drunk or rowdy in public places
22
-3%
16
16
People using or dealing drugs
Vandalism, graffiti and other deliberate damage to
property or vehicles
15
17
Intimidating groups of people hanging around the
streets
14
20 -6%
13
13
Noisy neighbours or loud parties
5
Abandoned cars*
4
0
5
10
15
20
2014
Corporate Research Team, Borough of Poole
25
2011
30
35
Perceptions of Community Safety
Agree that the police and public services... (%)
29
NI27: % seek people's views about anti-social
behaviour and crime issues in their local area
-4%
33
Weighted base: 1845 (2014), 2213 (2011)
38
NI21: % successfully dealing with anti-social
behaviour and crime issues in their local area
-8%
46
Weighted base: 1844 (2014), 2217 (2011)
28
% inform residents how to get involved in tackling
crime and disorder in your local area
-3%
31
Weighted base: 1850 (2014), 2211 (2011)
0
2014
20
40
2011
Corporate Research Team, Borough of Poole
60
Satisfaction with home
Satisfaction with home as a place to live (%)
91%
Satisfied
91%
4%
Neither
5%
No statistical
difference from
2011
5%
Dissatisfied
4%
0%
20%
40%
60%
80%
2014
Corporate Research Team, Borough of Poole
100%
2011
Health and Wellbeing
75%
NI119: Percentage reporting that their health is very
good
Weighted base: 1848 (2014), 2227 (2011)
73%
35%
NI139: The extent to which older people receive the
support they need to live independently
Weighted base: 1832 (2014), 2199 (2011)
33%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%
2014
2011
Corporate Research Team, Borough of Poole
Area differences
Corporate Research Team, Borough of Poole
Indicators by Safer Neighbourhood Areas
(2014 Survey)
Alderney
Newtown,
Branksome
East & West
Broadstone,
Merley &
Bearwood
NI5: % satisfied with their local area as a
place to live.
69.2%
86.0%
94.2%
91.5%
76.9%
88.6%
92.3%
87.9%
NI1: % who believe people from different
backgrounds get on well together.
81.2%
88.6%
91.3%
78.7%
74.8%
80.7%
85.5%
83.8%
NI3: % getting involved in their local area
20.4%
23.0%
38.0%
25.3%
20.4%
31.9%
32.6%
28.5%
NI14: % who believe they can influence
decisions in local area
34.3%
37.9%
43.3%
23.4%
37.2%
37.1%
31.0%
34.6%
NI6: % who volunteer at least once a month
22.1%
25.4%
30.6%
17.7%
14.6%
30.2%
21.1%
23.4%
NI17: % who think anti-social behaviour is a
problem in their area. (Based on 7
questions)
13.8%
9.1%
4.1%
7.4%
14.8%
13.1%
5.3%
8.7%
NI41: % who think there is a problem with
people being drunk/rowdy in public places.
21.2%
19.5%
4.4%
13.3%
22.8%
28.0%
21.9%
18.9%
27.5%
18.2%
10.8%
14.3%
19.9%
17.7%
10.4%
15.4%
38.3%
30.2%
55.6%
45.1%
39.1%
27.7%
36.4%
38.3%
19.5%
23.8%
46.0%
32.7%
33.5%
24.1%
27.1%
29.4%
71.0%
74.9%
80.7%
73.5%
67.1%
75.1%
77.5%
75.1%
44.5%
35.0%
36.0%
28.5%
31.8%
35.6%
35.8%
34.8%
2014
NI42: % who think there is a problem with
people using/dealing in drugs.
NI21: % who agree the police and local
public services are successfully dealing with
anti-social behaviour and crime in the local
area.
NI27: % who agree the police and local
public services seek views about anti-social
behaviour and crime in the local area.
NI119: Percentage reporting that their
health is very good or good.
NI139: % who believe older people receive
the services and support they need to live
independently
the “best” area
the “worst” area
Creekmoor, Hamworth East
Parkstone,
Poole Town and
Canford Heath and Hamworthy
Penn Hill and
Oakdale
East & West
West
Canford Cliffs
Better than other areas
Worse than other areas
Corporate Research Team, Borough of Poole
Poole
Indicator by Safer Neighbourhood Areas
Significant changes 2011 - 2014
Significant differences from 2011 to
2014
NI5: % satisfied with their local area as a
place to live
NI1: % who believe people from different
backgrounds get on well together
NI3: % getting involved in their local area
NI14: % who believe they can influence
decisions in local area
NI6: % who volunteer at least once a
month
NI17: % who think anti-social behaviour
is a problem in their area. (Based on 7
questions)
NI41: % who think there is a problem
with people being drunk/rowdy in public
places
NI42: % who think there is a problem
with people using/dealing in drugs
NI21: % who agree the police and local
public services are successfully dealing
with anti-social behaviour and crime in
the local area
NI27: % who agree the police and local
public services seek views about antisocial behaviour and crime in the local
area
NI119: Percentage reporting that their
health is very good or good
NI139: % who believe older people
receive the services and support they
need to live independently
Safer Neighbourhood Area
Hamworth
Broadstone, Creekmoor,
East and
Merley &
Canford Heath
Hamworthy
Bearwood
East & West
West
Alderney
Newtown,
Branksome
East & West
-4.4%
5.8%
-1.8%
3.6%
-9.3%
5.3%
-1.0%
0.5%
2.1%
13.4%
2.6%
-7.1%
2.1%
6.7%
-2.4%
2.5%
-1.9%
-6.6%
3.7%
8.2%
-3.0%
8.8%
-1.8%
1.2%
4.0%
4.4%
6.1%
-8.3%
12.1%
6.5%
1.7%
-2.6%
-4.1%
10.6%
2.8%
-3.5%
-1.7%
5.7%
-2.1%
1.4%
3.9%
-3.1%
2.8%
-2.9%
0.9%
-5.8%
0.1%
-1.4%
6.2%
-5.7%
-3.1%
-5.8%
-0.1%
-9.4%
2.2%
-3.3%
13.2%
0.9%
7.0%
-2.1%
-2.5%
-5.8%
-0.2%
0.0%
1.3%
-8.7%
1.8%
-6.2%
-18.3%
-9.8%
-7.9%
-7.2%
-26.1%
-4.0%
18.6%
2.8%
6.3%
-13.2%
-15.8%
-3.8%
6.8%
5.8%
1.6%
0.2%
-2.0%
5.5%
-1.3%
2.0%
13.7%
3.8%
3.8%
-2.1%
0.4%
-1.0%
1.5%
1.9%
Statistically significant improvements
Parkstone,
Poole Town
Penn Hill and
and Oakdale
Canford Cliffs
Statistically significant decreases
Corporate Research Team, Borough of Poole
Poole
Disseminating the results
Further analysis will be produced summarising key findings and
implications for policy and planning
All results will be published at
www.boroughofpoole.com/ShapingPooleSurvey2014
For further information contact:
Heather Kitching, Consultation Manager, Corporate Research Team.
Tel: 01202 633354. Email: [email protected]
Sean Bevis, Research Officer, Corporate Research Team.
Tel: 01202 633086. Email: [email protected]
Corporate Research Team, Borough of Poole