Transcript Slide 1

Birmingham
Fulfilling Lives; Complex Needs
Partnership
Wider Partnership Meeting
20th June 2013
Bordesley Centre
10am to 12 noon
hashtag; #fulfillinglives
Aims for the Day
• Information - Find out more about Fulfilling Lives
(Complex Needs) programme
• Sharing and Learning - Offer your expertise
• Sharing and Learning - Psychologically Informed
Environments:
• Influence - Shape the business plan
• Influence - Find out how delivery partners will be
identified
• Influence - Network
Agenda
• 10:00 Welcome
• 10:05 The story so far and the next steps
• 10:20 Workstreams – what's happening and how you can get
involved
• 10:50 STALLS – you opportunity to offer your expertises either by
talking to Workstream leads or leaving your details. Refreshments
also available
• 11:20 Psychologically Informed Environments – Jean Templeton
• 11:40 Identifying Delivery Partners
• 12:00 Close – Feedback Forms
Complex needs as defined by BIG Lottery
Two of the following:
• Homelessness
• Addiction (Drug and alcohol)
• Re-offending
• Mental Health
- Free from ‘HARM’
How did we get here?
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Big Lottery Fund programme
Fulfilling Lives series of programmes
Complex Needs - 15 areas chosen
Lead organisation appointed (BVSC)
Wider Partnership developed - 120 organisations
Vision document submitted in December 2012
12 areas now through to Business Planning Stage
12 Areas
• Birmingham
• Blackpool
• Brighton, Hove,
Eastbourne and Hastings
• Bristol
• Camden and Islingto;
• Lambeth, Southwark and
Lewisham
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Liverpool
Manchester
Newcastle Gateshead
Nottingham
Stoke on Trent
West Yorks
Timescales
• End of March notified of success
• Development of work streams to tease out vision and
make it ‘real’
• Submit Business Plan - by 21st September
• Business Plan be circulated for comment early in
September for Wider Partnership to comment
• Informed in December if Business Plan accepted;
• Start January 2014
• 8 year programme
• £10 million
Experts by Experienceinvolvement essential
Themes / Workstreams
• Every Step of the Way SIFA and Turning Point
• Lead workers Mental Health Trust; My Time CIC; Step Out
• Improved signposting – “inreach and outreach”
Fry Housing
and West Midlands Police
• Intelligent Common Assessment Tool (ICAT) Midland Heart,
Birmingham City Council and St Basils
• Virtual Hub (virtual Workstream)
• Also each core group member is a “champion” for some
key issues including those raised by experts by
experience - see papers
Other work in development :
• Developing an evidence base – research about
what works and doesn’t work
• Data – what is already collected, what is
shared/not shared/ gaps; evidence for other bids
• Equality Impact Assessment/inclusion
• Evaluation
• Communications/sharing and learning
Sharing and Learning
• SurveyMonkey – will create baseline of the current
situation but also ‘directory’ of information for people to
share
• Details will also be put on revamped BVSC database
• Dropbox- most of you will have received invites – 71
people joined can find/share information on line.
Information to support bids for example
• Other ways – annual storytelling events
S.O.S
Big Lottery want a focus on:
• System change;
• Outcomes for individuals with complex
needs;
• Service Users
WORKSTREAMS
Every Step of the Way- planned
• Experts by experience help drive and shape the programme as it
develops;
• 88 service users involved in vision stage;
• Have identified a support organisations to make sure that experts by
experience are involved in a supported and positive way;
• ‘Involvement Champions’ as next step
• Experts by experience trained and supported to contribute to and
check every step of the way process;
• Also recruit others to get involved e.g. as mystery shoppers; service
designers; quality standards;
Every Step of the Way – Help Needed
• People supported by your
organisation who may be
ready/willing to be involvement
champions;
• People supported by your
organisation to get involved in
other ways;
• We don’t need their names right
now – but we need yours.
• Examples of effective practice
Birmingham Fulfilling Lives: Complex Needs Partnership
Ladder of Participation
Supported and rewarded to be at the decision-making
table with the backing of a relevant forum. Expenses
paid.
Employed and supported to design, review or provide
services. Salary paid.
To be supported and rewarded to champion issues
with the Core Group and wider Partnership. Expenses
paid.
Supported and rewarded to participate on a voluntary
basis to design, review, or provide services. Expenses
paid.
Supported and rewarded be actively involved e.g. community
researchers; mystery shoppers. Expenses paid.
Regular and supported opportunities to give views.
Expenses paid.
Views sought from service users on an ad
hoc basis.
Complaints and service –specific feedback used to
inform process.
Rewards and support can include the provision of training and opportunities to learn new skills, food, certificates, fun, for example .
No Wrong Door Network
Overarching Outcomes
• To establish a “Network of Organisations and or
Services” which are committed to not sending people
away
• To facilitate the design of a NO WRONG DOOR network
and its interface with other work-streams
• To facilitate an “Experts by Experience” process that will
set and check the standards of all participating
Organisations
• To encourage cultural shifts within Organisations
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No Wrong Door Network
We will achieve this by:
• Identify priority needs of the initial user group
• Complete a service mapping exercise
• Engage with Organisations to establish interest and
commitment to participation in potential “pilot” sites
• Engage with Experts by Experience to support, influence
and monitor the model design (s)
• Establish across work –streams interactions
• Work with all engaged Organisations to influence change
No Wrong Door Network – Help Needed
• Looking for a range of organisations to nominate their interest in
being an initial player in the pilot (s)
• Your views on what criteria they believe should be established to
determine pilot site participation / selection: e.g. Size; Services
provided; Geographical delivery; Specialism and Niche;
• Also potential organisations to be a critical friend to the work-stream
and pilot (s).
• What methods would be beneficial and most effect from their opinion
in how we as work-streams should communicate with them to:
• Will gather information on service mapping; Keep them informed of
progress; Opportunity influence and suggest
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What are the initial barriers to participation and how may they be
overcome?
Lead Workers
• Talk to the same
person
• Gets to know you well
• Helps you to get the
right services
Lead Workers – help needed
• Experience of Lead
working type role;
• Survey monkey/
questionnaire on stall;
• Groups not often
reached;
Signposting, Inreach and Outreach
We will: establish new signposting and referral pathways and facilitate
easier access to services
• Target support and interventions at key transition points for known
clients with complex needs
• Target intensive outreach to those who are disengaged or outside of
the system (i.e. guns and gangs, excluded from many/all services)
• Have in place “trusted points of contact” and “information points”
Signposting Inreach and Outreach – Help Needed
• Where are the key transition points for known clients with
complex needs?
• How/where can we engage with people with complex
needs who are disengaged from services?
• Where/who would be seen as “trusted points of contact”
for people with complex needs?
Tell your story once
• Common assessment
• Sharing information
• Confidentiality
Intelligent Common Assessment Framework –
Help Needed
• What would attract your
organisation to buy into
this
• What would be your
concerns?
• Do you use/ have you
used a common
Assessment
Framework?
Women
• Exploring if/what
specific
arrangements are
needed for women;
• E.g. Different ‘trusted
point of contacts’;
different information
needed in the ICAT?;
• Meeting tomorrow to
explore this as these
questions;
• Making sure women
Experts by
Experience get
involved;
STALLS
•Offer your expertise. Discuss
your concerns;
•Use forms, paper and business
cards;
•Refreshments;
Delivery Partners
Delivery Partners
• Competitive process based on contract- especially for work more
than the value of £10,000;
• Core Group members and others involved in developing a particular
area of work will withdraw from the process and have no
involvement – if they are considering bidding for a delivery contract
– before contract is drawn up;
• Experts by Experience on tender panels; (trained and supported);
• Smaller orgs - how can we ensure opportunities for them;
• A reasonable timescale (there will be information in the business
plan); all contract is one place – a notification system;
• Contractors will need to demonstrate SOS – earlier slide;
• What would reassurance around ‘fairness’ would you want to see?
• Questions?
Follow up actions
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Get on our radar – complete survey monkey;
Check if your organisation is SOS one?
Join Dropbox- find lots of information about complex needs ;
Participate/offer your experience in Workstreams;
Encourage Experts by Experience to get involved;
Feedback form – what sharing and learning would you like to
see/next event.
• Check the wider Partnership list – anyone not on there who should
be?
• Contact: Pam Dixon t: 0121 678 8877 e: [email protected]
THANK YOU