Transcript Working Towards Improvement Project Charter

Welcome to the People First
reference group
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What is putting the people first
• Putting people first is a new way of working in
adult social care
• The programme has been agreed by government
to improve local services people
• All local councils have been asked to look at 4
areas:
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Universal serivces
Prevention
Choice an control
Social capital
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People First Programme
What are walsall doing?
We have a new team in walsall
looking at putting people first
The team are involving lots of
people in the work they are doing
They are looking at things like:
• New ways for staff to work
• Different ways to get in touch
with us
• Better information
• More choice and control for
service users and carers
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People First Programme
Why do we need to talk to service users and carers?
We want to involve service users
and carers in the work to:
– help us make changes in walsall
– learn from their experiences
We recognise you are the experts!!
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People First Programme
What does being part of the user and carer reference
group mean ?
We want to meet with you regularly
to tell you what we are doing
We want to know your experiences
of using some of our serivces
We will ask you to help us work out
what we need to change to make
things better
We will want you to advise us on
how best to talk to other people
about what we are doing
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People First Programme
What sort of things will we talk about
– How people get in touch with social
care staff
– Different ways of having
assessments
– New ways of having services like
individual budgets
– Different ways of providing
information
– What services other people offer
– How to access equipment
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People First Programme
How will the group work?
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We can meet as often as people want to
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We will meet in a place that people like
and can get to easily
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We can meet at a time that suits everyone
or most people
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We will agree some ground rules for the
group to make sure everyone can take
part
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People First Programme
What happens next?
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When shall we meet?
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Where shall we meet?
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Who else should come along?
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What rules do we need to have for our
meetings?
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People First Programme
Contact Details
Emma Palmer – User Involvement Manager
Gail Stevens – Project Support Officer
Stuart Taylor – Project Support Officer
Address:-
People First Programme
Social Care & Inclusion
1st Floor Offices, 28 The Square
Lichfield Rd,
New Invention
WV12 5EA
Telephone:-
01922 655832 / 655833
E-mail:-
[email protected]
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People First Programme