Transcript Document

Институт международного права и экономики имени
А.С. Грибоедова г. Москва
IV Межвузовская научная конференция студентов и
школьников
«ИНОСТРАННЫЕ ЯЗЫКИ. ПЕРВЫЕ ШАГИ В НАУКЕ»
«Английский язык в моей профессии»
Выполнила студентка КИГМ23
Розова Анна группа 22 ГС
Руководитель Богодухова Н.А.
College of Hospitality Industry &
Management #23
English in my profession
Performed by Ann Rozova
student of group 22 HS
Tutor Natalia A. Bogodukhova
My name is Ann
Rozova. I was born
in Lugansk on 18 of
May 1997. I
finished secondary
school in 2013.
After that I
entered the college
23. My future
profession is a
hotel service
manager
Hotel service in my vision
Hotel service
helps people
to feel
comfortable
and cozy
everywhere.
Professional skills of any
manager
The work of
hotel manager
concludes in
organizing of
service to
visitors of all
necessary for
comfortable
and convenient
spending time
in hotel.
Professional skills
Hotel managers are responsible for effective work
of staff for provision of hotel services.
Main duty
The main duty of hotel manager is provision of
qualitative work of all division of the hotel. I associate
my future work with Front Desk. Most of all I wish to
be a Receptionist.
Firstly, Front Desk clerk books rooms, secondly, checks
in arriving guests and assigns them to their rooms.
Other duties
Also Receptionist checks out the guests, to deal with their
complaints work with computers and hotel documents.
Teamwork is a big part of the hotel job. Receptionist works with
the doorman, valet and elevator operator to make guests feel
welcome, asks the bellhop to take the guests bags to the
guests room.
Other duties
He talks to the night auditor
every morning, who shares
important guest
information with him.
Sometimes guests have
questions about the city.
So Front desk clerk tells
them to speak to the
concierge.
Other times, there are
problems with rooms. The
housekeepers and
maintenance workers fix
those problems.
To communicate with foreign
visitors is necessary
knowing English
Other duties might
be also in taking
part in recruitment.
Improving the
quality of service.
Analysis
of customer
feedback.
And others
Personal skills
Responsibility
High
communications
Punctuality
Tolerance
One of the general skill
must be speaking English
fluently
My English knowledge
I have been learning English
from 8 years old
I already know a lot and can , but it
isn`t enough… to be a professional…
In order to be a professional in hotel
services is necessary to study very much.
Always training in your skills.
Increase your qualification.
To speak English better
In order to speak English
fluently I have to practice
every day:
Read English books.
Watch English TV Channels.
Listen to the radio.
Communicate with native
speakers.
If I want to be
professional
I should work and study hard
Conclusion
If you want to goal , you should try to
do everything for this! And studying
well is a very important thing!