Transcript Unit 6 – Money Matters
Slide 1
1
LA2401
English for the Hotel Business
Unit 6: Money Matters
Slide 2
2
Scope
The scope of this unit is….
1. Language Focus: Financial Transactions
2. Vocabulary Focus: Numerical and Currency Terms
The purpose of this unit is to practice financial dealings in hotel
settings using the English language, as well as becoming more
aware of cultural points important when dealing with money.
Slide 3
3
Objectives
You will be able to:
• Deal with customer’s payments
• Handle different forms of payment
• Explain a bill to customers
• Apply currency exchange rates
• Acknowledge customers’ queries
• Provide a solution
• Handle queries politely
Slide 4
4
Video – Checking out and paying
Watch the video and answer the questions:
What is the guests’ room number?
321
What did the guests take from the
refrigerator? 2 Colas (and room service)
How much is their total bill? $310
How will the guest pay?
Credit card
Are there any extra requests? order an Airport taxi
What did someone ‘drop off’ for Miss Lee?
her luggage
Slide 5
5
Could we have our bill, please?
Listen to the two dialogues and match them to the correct screen.
Dialogue 1 _____
a
Dialogue 2 _____
b
Slide 6
6
Listening Exercise
yes (ready for you)
______
______
Visa
______
now
yes
______
______
no
cash
______
______
no
Slide 7
7
Expressions to Learn
Could we have the bill, please?
I asked for my bill to be prepared.
Your bill’s ready for you.
How would you like to pay?
Could you sign here, please?
Is service included?
How are you paying?
The total in Euros is just there.
Would you like a VAT receipt?
Slide 8
8
Present Continuous
We use the PRESENT CONTINUOUS tense to talk about actions which
are happening now.
Look at these examples:
Answer these questions about what is
happening now.
We’re leaving now.
What are you doing now?
I’m paying in cash.
Who are you sitting next to?
Where are you studying?
Subject + Vto be + ____ ing…
(am,
is,
are)
What are you wearing?
What are your friends doing?
Slide 9
9
Object Pronouns
me, you, him, her , it (singular)
you, us, them (plural)
Look at these examples:
Could you bring us the bill?
I ’ve included them here.
subject verb
object
Slide 10
10
Object Pronouns
Complete the following dialogue using the correct object pronoun:
1. A Where’s your bag?
you the porter.
B I gave ______
2. A Where did you put the pillows?
them in Room 221.
B I put ______
3. A Did you tell Mrs DuPont her husband called?
her
B Yes. I gave _______
the message.
4. A Where’s Franco?
him
B I saw ______
a minute ago.
5. A I hope you and your family enjoyed your stay.
us
B We did, thank you. You looked after _______
very well.
6. A Goodbye.
you again soon.
B Goodbye. We hope to see ______
Slide 11
11
Listening Exercise - How would you like to pay?
Listen to the FOUR dialogues and write the methods of
payment.
1.
2.
3.
4.
Invoice / Mastercard
_________________
Hotel Vouchers US Dollar Travellers Cheques
_________________
Credit Card / Visa
_________________
Cash
_________________
How much does each one
have to pay?
Slide 12
12
Listening Exercise
Listen again. Are the sentences True or False?
1. Mr Badel is paying for his room and meals only.
2. The hotel vouchers are for the room and breakfast.
3. Ms Khol is paying for her bar bill and hotel bill
separately.
4. Mr Popovic gives the cashier the correct money.
T/F
T/F
T/F
T/F
Slide 13
13
Speaking Numbers
The following are some examples of how we speak
financial figures in English…
“Your bill…. comes to two hundred and thirty dollars
($230)
“That’s seventeen pounds fifty all together.”
(£ 17.50)
“Twenty pounds.”
(£ 20)
“Three nights at two thousand five hundred baht comes to seven thousand five
hundred baht all together
(B7500)
“That’s fourteen thousand baht all together.”
(B14000)
“That comes to eight hundred and forty two baht.”
(B842)
Slide 14
14
Speaking Numbers
Listen to the examples and write them on the sheet
provided.
Write them numerically (number format)
AND
Using words (written text format)
USE APPROPRIATE CURRENCY SYMBOLS (if required)
Slide 15
15
Payment Types
Use the word bank to identify the types of payment below.
receipt
cash
traveler’s check
change
cheque
bill
Which ones are methods of payment?
credit card
check
Slide 16
16
More words to use…
Slide 17
17
Foreign Exchange
107.30
166.40
1 euro = 0.66572GBP
So 250 euro = 250 * 0.66572 = 166.4GBP
Slide 18
18
Foreign Exchange
Complete the currency conversion
exercises on your worksheet. Use
the conversion table provided.
139.32
Slide 19
19
Payment Queries
Look at the pictures.
problem
What problems do you
think these customers
are having with lot
their bills? of
much
Listen to the
two dialogues and answer the
much
sentencesmany
with True or False
didn’t
Slide 20
20
Expressions to Learn
I think there’s a mistake.
I’m sorry, madam. This isn’t your bill.
I’ll get the right bill for you.
I’d like to settle my bill.
Slide 21
21
Many, much, a lot of
Look at these examples:
I don’t have much money.
How much time do you have?
We use much for:
NEGATIVE sentences (using not or ‘n’t’)
or
QUESTIONS with UNCOUNTABLE NOUNS
Slide 22
22
Many, much, a lot of
Look at these examples:
There aren’t many free tables left.
How many rooms are booked tonight?
We use many for:
NEGATIVE sentences (using not or ‘n’t’)
or
QUESTIONS with COUNTABLE NOUNS
Slide 23
23
Many, much, a lot of
Look at these examples:
We have a lot of guests from Scandinavia.
He isn’t paid a lot of money in his job.
Are there a lot of guests in the hotel?
We use a lot of for:
POSITIVE and NEGATIVE sentences
or
QUESTIONS with COUNTABLE
and UNCOUNTABLE NOUNS
Slide 24
24
Many, much, a lot of
many / a lot of
a lot of
many
much / a lot of
many / a lot of
much
a lot of
much
Slide 25
25
Summary
During this class, we have:
• Dealt with customer’s payments
• Described different forms of payment
• Explained a bill to customers
• Applied currency exchange rates
• Acknowledged customers’ queries
• Provided a solution
• Handled queries politely
1
LA2401
English for the Hotel Business
Unit 6: Money Matters
Slide 2
2
Scope
The scope of this unit is….
1. Language Focus: Financial Transactions
2. Vocabulary Focus: Numerical and Currency Terms
The purpose of this unit is to practice financial dealings in hotel
settings using the English language, as well as becoming more
aware of cultural points important when dealing with money.
Slide 3
3
Objectives
You will be able to:
• Deal with customer’s payments
• Handle different forms of payment
• Explain a bill to customers
• Apply currency exchange rates
• Acknowledge customers’ queries
• Provide a solution
• Handle queries politely
Slide 4
4
Video – Checking out and paying
Watch the video and answer the questions:
What is the guests’ room number?
321
What did the guests take from the
refrigerator? 2 Colas (and room service)
How much is their total bill? $310
How will the guest pay?
Credit card
Are there any extra requests? order an Airport taxi
What did someone ‘drop off’ for Miss Lee?
her luggage
Slide 5
5
Could we have our bill, please?
Listen to the two dialogues and match them to the correct screen.
Dialogue 1 _____
a
Dialogue 2 _____
b
Slide 6
6
Listening Exercise
yes (ready for you)
______
______
Visa
______
now
yes
______
______
no
cash
______
______
no
Slide 7
7
Expressions to Learn
Could we have the bill, please?
I asked for my bill to be prepared.
Your bill’s ready for you.
How would you like to pay?
Could you sign here, please?
Is service included?
How are you paying?
The total in Euros is just there.
Would you like a VAT receipt?
Slide 8
8
Present Continuous
We use the PRESENT CONTINUOUS tense to talk about actions which
are happening now.
Look at these examples:
Answer these questions about what is
happening now.
We’re leaving now.
What are you doing now?
I’m paying in cash.
Who are you sitting next to?
Where are you studying?
Subject + Vto be + ____ ing…
(am,
is,
are)
What are you wearing?
What are your friends doing?
Slide 9
9
Object Pronouns
me, you, him, her , it (singular)
you, us, them (plural)
Look at these examples:
Could you bring us the bill?
I ’ve included them here.
subject verb
object
Slide 10
10
Object Pronouns
Complete the following dialogue using the correct object pronoun:
1. A Where’s your bag?
you the porter.
B I gave ______
2. A Where did you put the pillows?
them in Room 221.
B I put ______
3. A Did you tell Mrs DuPont her husband called?
her
B Yes. I gave _______
the message.
4. A Where’s Franco?
him
B I saw ______
a minute ago.
5. A I hope you and your family enjoyed your stay.
us
B We did, thank you. You looked after _______
very well.
6. A Goodbye.
you again soon.
B Goodbye. We hope to see ______
Slide 11
11
Listening Exercise - How would you like to pay?
Listen to the FOUR dialogues and write the methods of
payment.
1.
2.
3.
4.
Invoice / Mastercard
_________________
Hotel Vouchers US Dollar Travellers Cheques
_________________
Credit Card / Visa
_________________
Cash
_________________
How much does each one
have to pay?
Slide 12
12
Listening Exercise
Listen again. Are the sentences True or False?
1. Mr Badel is paying for his room and meals only.
2. The hotel vouchers are for the room and breakfast.
3. Ms Khol is paying for her bar bill and hotel bill
separately.
4. Mr Popovic gives the cashier the correct money.
T/F
T/F
T/F
T/F
Slide 13
13
Speaking Numbers
The following are some examples of how we speak
financial figures in English…
“Your bill…. comes to two hundred and thirty dollars
($230)
“That’s seventeen pounds fifty all together.”
(£ 17.50)
“Twenty pounds.”
(£ 20)
“Three nights at two thousand five hundred baht comes to seven thousand five
hundred baht all together
(B7500)
“That’s fourteen thousand baht all together.”
(B14000)
“That comes to eight hundred and forty two baht.”
(B842)
Slide 14
14
Speaking Numbers
Listen to the examples and write them on the sheet
provided.
Write them numerically (number format)
AND
Using words (written text format)
USE APPROPRIATE CURRENCY SYMBOLS (if required)
Slide 15
15
Payment Types
Use the word bank to identify the types of payment below.
receipt
cash
traveler’s check
change
cheque
bill
Which ones are methods of payment?
credit card
check
Slide 16
16
More words to use…
Slide 17
17
Foreign Exchange
107.30
166.40
1 euro = 0.66572GBP
So 250 euro = 250 * 0.66572 = 166.4GBP
Slide 18
18
Foreign Exchange
Complete the currency conversion
exercises on your worksheet. Use
the conversion table provided.
139.32
Slide 19
19
Payment Queries
Look at the pictures.
problem
What problems do you
think these customers
are having with lot
their bills? of
much
Listen to the
two dialogues and answer the
much
sentencesmany
with True or False
didn’t
Slide 20
20
Expressions to Learn
I think there’s a mistake.
I’m sorry, madam. This isn’t your bill.
I’ll get the right bill for you.
I’d like to settle my bill.
Slide 21
21
Many, much, a lot of
Look at these examples:
I don’t have much money.
How much time do you have?
We use much for:
NEGATIVE sentences (using not or ‘n’t’)
or
QUESTIONS with UNCOUNTABLE NOUNS
Slide 22
22
Many, much, a lot of
Look at these examples:
There aren’t many free tables left.
How many rooms are booked tonight?
We use many for:
NEGATIVE sentences (using not or ‘n’t’)
or
QUESTIONS with COUNTABLE NOUNS
Slide 23
23
Many, much, a lot of
Look at these examples:
We have a lot of guests from Scandinavia.
He isn’t paid a lot of money in his job.
Are there a lot of guests in the hotel?
We use a lot of for:
POSITIVE and NEGATIVE sentences
or
QUESTIONS with COUNTABLE
and UNCOUNTABLE NOUNS
Slide 24
24
Many, much, a lot of
many / a lot of
a lot of
many
much / a lot of
many / a lot of
much
a lot of
much
Slide 25
25
Summary
During this class, we have:
• Dealt with customer’s payments
• Described different forms of payment
• Explained a bill to customers
• Applied currency exchange rates
• Acknowledged customers’ queries
• Provided a solution
• Handled queries politely