Transcript Welcome to the First Meeting of the CATT Board of Advisors

The Operations Academy
Senior Management Program
Operations Academy
Senior Management Program
• Emphasis on Surface Transportation
Management and Operations
• 2 week “Total Immersion” course with one
week of pre-study
• Intended for practitioners desiring
advancement & recognition in Operations
• Focuses on the unique aspects of surface
transportation M&O
Program Objectives
Individuals completing the program will be
able to:
• Describe the impact of M&O on mobility
and safety
• Manage an organization whose primary
mission is M&O
• Advocate the creation of an operational
focus within their agencies
• Demonstrate knowledge of the technical
tools of M&O and the conditions under
which they can be effectively applied
Additional Benefits
• For the individual
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Networking with peers from other jurisdictions
National recognition
CEUs and certificate of completion
Recognition from employer
• To the agency
– Individuals trained in operations
– Ability to develop an operations focus
– A constructive analysis of the agency’s current focus on
management and operations
Student Profile
• Student Profile – Mid to high level managers whose existing
or future responsibilities include management and operations
of the transportation system.
• Examples
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Manager of traffic operations
District/division engineer
Regional Director
Director of Maintenance
Transportation Operations Center Manager
Manager of traffic engineering in a state or local jurisdictions
Senior transportation planner in a state or local jurisdiction or MPO
Personnel (typically at State or Federal levels) responsible for review,
approval and/or support of management and operations activities
Underlying Concepts
• The relevance of operations and what we are
trying to achieve.
• Operations of systems -Understanding operations,
and how to influence mobility, safety, security
• Customer service orientation
• Performance measures
• Communications and coordination within
organizations and with others
• Managing people, resources, and organizations
Pre-study
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Needed to ensure “no student left behind”
Required time depends on the student’s background
Educational home-study material will be provided
Pre-study occurs over a two month period
Final exam
Summary of Subjects:
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Traffic management
Incident management
Emergency management
Freight
Traffic engineering including a survey of traffic flow
theory
– Tools of operations (devices and systems)
Curriculum (Draft)
• Classroom time – 40%
– Defining the operations template
– Instructors with real-world experience
• Workshops – 30%
– Real-world problems
– Group problem solving including role playing
– Reinforcing the operations template
• Field studies – 30%
– Visits to a variety of state and local sites
– Includes analysis of site activities using the operations template
– Supplemented by analysis of the student’s sponsoring agency
• Graduation – 5%
– Recognition of student’s efforts
– Attended (if possible) by student’s supervisor
– Includes presentation of workshop and field study results
Curriculum Structure
1. Overview – What is operations and why is it unique?
2. Operations as a system – emphasis on supply-demand
concepts, regional & corridor management and conops
3. Performance measures – how are they used and why are
they important
4. Customer service – Customer needs and communications
5. Organization – Centralization, stovepiping and
organizational relationships
6. Policy and planning – How does operations fit into the
big picture for the nation’s transportation system?
7. Management – Staff management, planning, project
management, contracting, outsourcing, selling internally
Application and Costs
• Formal application process
• Competitive selection based on level of
interest, relevance, geographic and
functional diversity
• Costs including weekend
– Course fee - $3,500
– Lodging costs - $1,375
• Limited number of scholarships available
from the I-95 Corridor Coalition
The Spring Semester was a Big
Success
• 22 students – all of whom successfully completed
the self-study and Academy requirements
• Students received hands-on experience with
principles being presented
• Student evaluations very high including
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Classroom presentations
Field studies
Workshops
Lunch and dinner speakers
Facilities
Representative Comments
• “The Operations Academy brought the
philosophy of conceptual operations into clear
focus. It will build future leaders that will
move into decision making positions.” Tom
Blaine, New Mexico DOT
• “This was an incredibly comprehensive
program. I will be able to apply concepts
learned right away, not only from the country’s
expert in operations, but from our peer states’
experiences as well. I will recommend the
program strongly to others in my state!” – Rob
Limoges, New York State DOT
Status and Schedule
• Spring session 3-12-07 successfully
completed
• Deadline for fall session applications
6/29/07
• Fall session 11-5-07
• Program for fall session finalized