Transcript Slide 1

Operations Academy
Senior Management
Program
Next Offering
October 5-15, 2010
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Overall Program Description
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Emphasis on Surface Transportation
Management and Operations
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2 week “Total Immersion” course with
pre-study requirements
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Intended for practitioners desiring
advancement & recognition in Operations
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Focuses on the unique aspects of surface
transportation M&O
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Program Objectives
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Describe the impact of M&O on mobility and
safety
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Manage an organization whose primary
mission is M&O
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Advocate the creation of an operational focus
within their agencies
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Demonstrate knowledge of the technical tools
of M&O and the conditions under which they
can be effectively applied
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Additional Benefits
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For the individual
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Networking with peers from other jurisdictions
National recognition
CEUs and certificate of completion
Recognition from employer
To the agency
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Individuals trained in operations
Ability to develop an operations focus
A constructive analysis of the agency’s current focus
on management and operations
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Student Profile
Mid to high level managers whose
existing or future responsibilities include
management and operations of the
transportation system
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Student Examples
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Manager of Traffic Operations
District/Division engineer
Regional Director
Director of Maintenance
Transportation Operations Center Manager
Manager of Traffic Engineering (state or local)
Senior Transportation Planner (state, local or
MPO)
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Curriculum
HOURS
Pre-study
20
Classroom Lectures
35
Workshops
18
Field Visits
18
Dinner/Lunch Speakers
5
Opening/Closing
4
Totals
100
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Operations Template
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Continuing Exercise Used to Identify Key
Features Required for Effective
Operations
Glue that Integrates Curriculum Activities
Developed by the Program Participants
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Pre-study
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Needed to ensure participants enter program with the
same basic level of knowledge in certain topic areas
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Occurs over a two month period
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Required time depends on the student’s background
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Summary of Subjects:
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Traffic management
Incident management
Emergency management
Freight
Traffic engineering including a survey of traffic flow theory
Tools of operations (devices and systems)
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Topics of Classroom Lectures
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Operations as a System
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Making Managers Into Leaders
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Incident Management
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Customer Service
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Integrating Planning and Operations
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Change Management
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Performance Measures
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Systems Operations as a Program
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Speakers & Topics
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Shelley Row – ITS JPO Research
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Bob Marbourg – Communicating with Your
Customer
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Tony Kane – Operations & Safety
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Gary Euler – Outsourcing
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Michael Pack – CATT Laboratory
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Field Visits
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Three Field Visits
• Freeway Service Patrol Ride-along
• Two Traffic Operations Centers
• State & Local
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Work Group Analysis of Site Activities
Using the Operations Template
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Workshops
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Real-world problems
Participants Split into Four Work Groups
Group Problem Solving Including Role Playing
Develop Brief Report
Deliver Solution to Class via PowerPoint
Presentation
Reinforce the Operations Template
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Participant Selection
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Competitive Selection Process
Must be Nominated by a Public or
Federal Agency
Competitive selection based on:
• Level of Interest
• Relevance
• Geographic and Functional Diversity
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Costs
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Program Fee - $3,875
Food and Lodging - $1,896
Travel Cost
• Responsibility of Participant
• Dependent upon origin city
Note: I-95 Corridor Coalition provides scholarships for
its members to attend. Must be selected.
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Program Development
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Funded by the I-95 Corridor Coalition
Developed by the Center for Advanced
Transportation Technology at the
University of Maryland
Guidance by Steering Committee
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Other Supporting Organizations
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American Association of State Highway
and Transportation Officials (AASHTO)
Federal Highway Administration (FHWA)
Institute of Transportation Engineers
(ITE)
National Transportation Operations
Coalition (NTOC)
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First Five Sessions Successful
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122 Participants from all over the US
• Washington State to Florida
• All Completed and Passed Program
Requirements
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Program Evaluations High
Networking a Key Outcome
• Developed a List Serve that is Very Active
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Student Feedback
“In two weeks, this program makes you a
believer in management & operations. It’s not
your typical course program. The mix of field
study, classroom lectures from experts in the
field, and workshops makes it enjoyable and
interesting. I have gained not only new
knowledge, but new friends who will help me to
make needed changes long after our class
ends.” - Mary Ridgeway, Assistant Division
Administrator, Federal Highway Administration
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Student Feedback
“The Operations Academy brought the
philosophy of conceptual operations into
clear focus. It will build future leaders
that will move into decision making
positions.” - Tom Blaine, ITS Engineer, New
Mexico DOT
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Student Feedback
“This was an incredibly comprehensive
program. I will be able to apply concepts
learned right away, not only from the
country’s expert in operations, but from
our peer states’ experiences as well. I
will recommend the program strongly to
others in my state!” – Rob Limoges, Civil
Engineer, New York State DOT
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Student Feedback
“The Operations Academy provided a
strong, relevant program which
addresses many of the problems and
issues I face on an on-going basis.” - Bill
Legg, State ITS Operations Engineer, Washington
State Department of Transportation
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October 2010 Session
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October 5-15, 2010
Nomination Forms Due: June 4, 2010
Selecting 25 Participants
Notification of Acceptance: July 2, 2010
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Contact Information
Website – www.operationsacademy.org
Kathleen Frankle
410-414-2925
[email protected]
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