Operations Academy

Senior Management Program

Next Offering October 15-25, 2013

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Overall Program Description

 Emphasis on Surface Transportation Management and Operations  2 week “Total Immersion” course with pre-study requirements  Intended for practitioners desiring advancement & recognition in Operations  Focuses on the unique aspects of surface transportation M&O 2

Program Objectives

 Describe the impact of M&O on mobility and safety  Manage an organization whose primary mission is M&O  Advocate the creation of an operational focus within their agencies  Demonstrate knowledge of the technical tools of M&O and the conditions under which they can be effectively applied 3

Additional Benefits

  For the individual • Networking with peers from other jurisdictions • • • National recognition CEUs and certificate of completion Recognition from employer To the agency • Individuals trained in operations • • Ability to develop an operations focus A constructive analysis of the agency’s current focus on management and operations 4

Student Profile

Mid to high level managers whose existing or future responsibilities include management and operations of the transportation system 5

Student Examples

       Manager of Traffic Operations District/Division engineer Regional Director Director of Maintenance Transportation Operations Center Manager Manager of Traffic Engineering (state or local) Senior Transportation Planner (state, local or MPO) 6

Curriculum

Pre-study Classroom Lectures Workshops Field Visits Dinner/Lunch Speakers Opening/Closing Totals HOURS 20 35 18 18 5 4 100

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Operations Template

 Continuing Exercise Used to Identify Key Features Required for Effective Operations  Glue that Integrates Curriculum Activities  Developed by the Program Participants 8

Pre-study

 Needed to ensure participants enter program with the same basic level of knowledge in certain topic areas    Occurs over a two month period Required time depends on the student’s background Summary of Subjects: • Traffic management • • • • • Incident management Emergency management Freight Traffic engineering including a survey of traffic flow theory Tools of operations (devices and systems) 9

Topics of Classroom Lectures

 Operations as a System  Making Managers Into Leaders  Incident Management  Customer Service  Integrating Planning and Operations  Change Management  Performance Measures  Systems Operations as a Program 10

Speakers & Topics

 Michael Walk – Transit: Improved Collaboration and Cooperation  Bob Marbourg – Communicating with Your Customer  Donna Nelson – Travel Time Management  Rebecca Brewster – Freight Goods Movement  Emil Frankel – Future of Transportation System  Phil Tarnoff – Workforce Development  Steve Lockwood – Operations Capability Maturity Model 11

Field Visits

 Three Field Visits • Freeway Service Patrol Ride-along • Two Traffic Operations Centers • State & Local  Work Group Analysis of Site Activities Using the Operations Template 12

Workshops

 Real-world problems  Participants Split into Four Work Groups  Group Problem Solving Including Role Playing  Develop Brief Report  Deliver Solution to Class via PowerPoint Presentation  Reinforce the Operations Template 13

Participant Selection

 Competitive Selection Process  Must be Nominated by a Public or Federal Agency  Competitive selection based on: • Level of Interest • • Relevance Geographic and Functional Diversity 14

Costs

 Program Fee - $3,875  Food and Lodging - $1,896  Travel Cost • Responsibility of Participant • Dependent upon origin city 15

Full Scholarships

 FHWA • 1-20 potential scholarships  I-95 Corridor Coalition • Up to 14 for its member agencies  Mark which scholarship in Payment section of nomination form http://www.operationsacademy.org/SM-scholarships.html

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Program Development

 Funded by the I-95 Corridor Coalition  Developed by the Center for Advanced Transportation Technology at the University of Maryland  Guidance by Steering Committee 17

Other Supporting Organizations

 American Association of State Highway and Transportation Officials (AASHTO)  Federal Highway Administration (FHWA)  Institute of Transportation Engineers (ITE)  National Transportation Operations Coalition (NTOC) 18

First Eight Sessions Successful

 206 Participants from all over the US • Washington State to Florida • All Completed and Passed Program Requirements  Program Evaluations High  Networking a Key Outcome • Developed a List Serve that is Very Active 19

Student Feedback

“In two weeks, this program makes you a believer in management & operations. It’s not your typical course program. The mix of field study, classroom lectures from experts in the field, and workshops makes it enjoyable and interesting. I have gained not only new knowledge, but new friends who will help me to make needed changes long after our class ends.”

- Mary Ridgeway, Assistant Division Administrator, Federal Highway Administration

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Student Feedback

“The Operations Academy brought the philosophy of conceptual operations into clear focus. It will build future leaders that will move into decision making positions.”

- Tom Blaine, ITS Engineer, New Mexico DOT

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Student Feedback

“This was an incredibly comprehensive program. I will be able to apply concepts learned right away, not only from the country’s expert in operations, but from our peer states’ experiences as well. I will recommend the program strongly to others in my state!”

– Rob Limoges, Civil Engineer, New York State DOT

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Student Feedback

“The Operations Academy provided a strong, relevant program which addresses many of the problems and issues I face on an on going basis.”

- Bill Legg, State ITS Operations Engineer, Washington State Department of Transportation

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October 2013 Session

 October 15-25, 2013  Nomination Forms Due: June 7, 2013  Selecting 25 Participants  Notification of Acceptance: June 28, 2013 24

Contact Information

Website – www.operationsacademy.org

Kathleen Frankle 410-414-2925 [email protected]

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