Transcript www.visitmyphilippines.com

TOURISM PROFESSIONALS:
A BREAKTHROUGH IN THE CAREERS AND
TRENDS OF THE HOSPITALITY AND TOURISM
INDUSTRY
CAREERS IN THE TOURISM AND HOSPITALIT Y INDUSTRY
Ronaldo “Ronnie” Tiotuico
Regional Director
Department of Tourism – Region III
Website: www.visitmyphilippines.com
Email: [email protected]
[email protected]
Facebook: www.facebook.com/ronnie.tiotuico
OBJECTIVE:
Understand the noodle principle
Tourism Industry : To learn its meaning and how it is important
The components of the tourism industry
Hospitality Industry : To learn its meaning and how it is important
Career : To understand its meaning
What are the jobs available to the Tourism Professionals?
A BOWL OF NOODLES
A BOWL OF NOODLES
TOURISM – MYTHS AND REALITIES
Myths
Realities
The majority of tourism in the world is international
Tourism in the world is predominantly domestic (people
traveling their own country). Domestic tourism accounts for
about 80% of tourist trips.
Most tourism journeys in the world are by air as tourists jet-set
from country to country
The majority of trips are surface transport (mainly by car)
Tourism is only about leisure holidays.
Tourism includes all types of purpose of visit, including
business, conference and education.
Employment in tourism means substantial travel and the
chance to learn language.
Most employment in tourism is in the hospitality sector and
involve little travel.
Large multinational companies such as hotels chains and
airlines dominate tourism.
The vast majority of tourism enterprises in every destination
are SMEs
Tourism is a straightforward sector demanding little research or
planning
Tourism is a complex multi-sectoral industry demanding highlevel planning underpinned by research to succeed.
TOURISM, HOSPITALITY AND EVENTS
Sectors in the Tourism, Hospitality and Events industry.
Travel
Agencies
Sport &
Recreation
Entertainment
Transportation
& Transfer
Tour
operator services
Tourism,
Hospitality and
Events
Attraction
Events
Accommodation
Restaurants
Take
away food
services
Cafes
Source: Service Skills Australia, Tourism, Hospitality and Events Skills Council: Environmental Scan 2011/edited by Jacqueline Jewel Bernardo
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DEFINITION BY UNWTO ( UNITED NATIONS WORLD TOURISM
ORGANIZATION)
Tourism defined as “ the activities of persons
traveling to and staying in place outside
their usual environment for not more than
one consecutive year for leisure, business
and other purpose”
HOSPITALITY INDUSTRY
The industry segment pertaining to guest and
entertainment, such as hotels, restaurant, attractions
The hospitality industry is not only about providing foods
or accommodation.
CAREER: ( MERRIAM WEBSTER DICTIONARY)
a field for or pursuit of consecutive progressive
achievement especially in public, professional, or
business life<Washington's career as a soldier>
a profession for which one trains and which is
undertaken as a permanent calling <a career in
medicine> <a careerdiplomat>
ADVANTAGES
• Abundance of jobs
• Meeting people
• Pleasant workplace
• Travel a lot
CHALLENGES
• Hours of work
• Relocation
• Stress
RESTAURANTS AND
FOOD/BEVERAGE SERVICES
CAREER OPTIONS
•• Banquet Setup Server
•• Chef/Cook Assistant
•• Fast Food Assistant Manager
•• Food Preparation Worker
•• Host
•• Pastry Cook
•• Prep Cook
•• Restaurant Server
•• Short-order Cook
•– Chef-Head Cook
•– Food and Beverage Manager
•Baker/Pastry Chef
•• Fast Food Manager
•• Food and Beverage Manager
•• Food Service Specialist
•• Maitre’d
•• Restaurant Assistant Manager
•• Sous Chef
•• Specialty Cook
CAREER OPTIONS
•Caterer
•• Catering and Banquet Director
•• Culinary Arts Instructor
•• Executive Chef
•• Food and Beverage Director
•• Food and Beverage Manager
•• Independent Chef/Owner
•• Kitchen Manager
•• Restaurant/Food Service Owner
•• Restaurant Manager
•Catering/Banquet Manager
•• Corporate Executive Chef
•• Food and Beverage
•Administration
•• Food and Beverage Controller
•• Food and Beverage Director
•• Operations Administrator
•• Vice-President Operations
CAREER OPTIONS:
•Activities Assistant
•• Athletic Trainer Assistant
•• Fitness Worker
•• Gift Shop Salesperson
•• Guest Services Worker
•• Health Club Attendant
•• Intramural Referee
•• Lifeguard
•• Office Aide/Receptionist
•• Recreation Attendant
•• Recreation Worker
•• Special Events Assistant
•• Sports Complex Attendant
•• Tour Guide
Activity Specialist
Aerobic Instructor
Club Assistant Manger
Event Planner/Assistant Director
Facility/Maintenance Supervisor
Fitness Trainer
Recreation Leader
Referee/Sports Official
Supervisor/Manager
Trainee
Athletic Trainer
Competitive Sports Athlete
Museum Guide
Museum Technician
Manager
Recreation Supervisor
Recreation/Amusements
Activity
Director
Sportscaster
Chief Operating Officer
• Competitive Sports
Coach
• Corporate Special Events
Director
• CuratorMuseum/Cultural
• Director of Athletics
• General Manager
• Parks and Gardens
Director
• Post-Secondary Fitness
Teacher
• Professional Sports
Scout
Amusement and Recreation
Attendants
Animal Trainers
Athletes and Sports Competitors
Farm and Home Management
Advisors
Gaming Cage Workers
Gaming Dealers
Motion Picture Projectionists
Recreation Workers
Set and Exhibit Designers
AIRLINE INDUSTRY
Exciting and attractive to the adventurous, whether in the
air or on the ground servicing the carriers between
flights.
Salary levels are relatively high in the airlines.
FLIGHT ATTENDANT
Stewardess, Hostess or steward
Young female or male
Unmarried/(married )
Attractive
Average tall in height
Weight should be proportional
to his or her height
Excellent English language
skills
DUTIES AND RESPONSIBILITIES
Performs several services conducive to the safety and comfort of
airline passengers during flight, greets passengers, verifies
tickets, records, destinations and assigns seats, explains use
of safety belts, oxygen masks, and life jackets, and serves
previously prepared meals and beverages.
BENEFIT
Availability of free or reduced travel rate
TICKET AGENTS, RESERVATION AGENTS, CLERKS
RESERVATION AGENTS AND CLERKS
The link between telephone inquiries and the computer terminal.
Agents answers questions on flight schedules and seat availability and make
reservations
Their work brings them in telephone contact with the general public, travel
agents, as well as their own company’s ticket agents.
TICKET AGENTS
Work at airport tickets counters and in the central city ticket offices
Their duties includes answering questions about fares and schedules,
handling out time tables and literatures, checking with the reservation
agent on seat availability, and selling tickets.
They check baggage, add excess weight charges if necessary, and issue
boarding passess.
Direct contact with the public
This is a behind-the-scene position but an essential one in the airline
industry.
They provide quality meals to attract potential travelers
Airline have its own food service division or arrange for a private catering
service to prepare in-flight meals.
The prerequisite for a position in an airline food service is educational
training in food service or practical experience in the hotel or restaurant
field.
The flight dispatcher gives permission for aircraft of specific airlines to take
off.
Evaluates all factors of the flight including the airplane’s status, the crew,
weather information, and other details.
They keep the crew informed of any delays at the airport caused by weather
or crowded airspace conditions.
They supervision and loading of baggage and cargo
Cargo weight must be evenly distributed by these agents with the
corresponding list of members and passengers recorded.
They coordinate the transfer baggage for connecting flights while taking on
new luggage at stop-over airports
Responsible for announcing arrivals and departures
Oversee ticket and reservations offices
Supervise sales representatives
Promote traffic on their airlines
Maintain contact with local travel agents and tour operators to keep them
informed on the latest airline promotions.
Sales manager maintain a profit for the airline on the basis of volume in
these cases.
Directs and coordinates, through subordinate supervisory personnel, flight
reservation activities for certified commercial or transport companies,
Reviews flight reservation reports
Conducts comparative studies with other airline reservations
To develop method and procedures designed to improve operating efficiency
Increase reservation for company flights
Interprets and implements, through supervisory personnel, company policies
and procedures regarding customer relations and contact with the public.
Analyzes economic statistics as applied to air transportation and other
factors such as weather conditions, special fare rates, and package deals
to estimate volume of flight reservations
Directs investigation of customer complaints regarding reservation service
Prepares correspondence designated to improve customer relations
DUTIES AND RESPONSIBILITIES
Admits members and guest to the airline lounge
Serves beverages and snacks
Opens the doors to the lounge in response to the sound buzzer
Verifies membership cards and guests
Answers questions regarding scheduled flights and terminal facilities
Verifies passenger reservation
Supervises and coordinates activities of flight attendants
Assigns duties and areas of work to flight attendant
Observes activities of employees to evaluate work performance and
maintain s personal records
Explains and demonstrates methods and procedures for performing tasks
Prepares evaluation for conformity to company standards.
RAMP FLIGHT ATTENDANT
• Checks flight attendant’s conformity to personal appearance standards and
performance of preflight duties during the boarding stage of scheduled airline
flights and complies reports of findings
• Inspect appearance and grooming of personnel for conformity to company
standards
• Consolidates trip reports and daily checklist of information regarding work
performed, emergency equipment , safety procedures and appearance
standards for use by supervisor
• Prepares flight register
• Schedules to indicate assignments
• Notifies personnel of changes in schedules
• Compiles duty roster of flight crews and maintains records of crew
members’ flying time
• Schedules Airline flights
• Prepares flight register which crew members sign to indicate their
preference and availability for flights and time they wish to be called
before each flight
• Type names of crew members in the flight schedule in the order of
seniority to indicate flights to which crew members are assigned
• Posts names of extra crew members in the order of seniority on reserve
list.
Select replacement when needed
Computes & logs cumulative flying time for crew members and removes
crew members names from flight schedules when their flying time limit
has been reached
May notify crew members of assignments using the telephone
FLIGHT CREW- TIME CLERK
• Complies flight time records of flight officers for the payroll and crew scheduling
departments to ensure accuracy of payroll and legality of flights
• Post data such as time in flight, type of aircraft, mileage flown, weight of aircraft, flight
time records using posting machines
• Reviews unions agreements to ascertain payroll actors such as meal expensive
allowance, billeting allotment, and rates of pay.
• Computes pay; compares figures with flight officer’s log to detect and reconcile
discrepancies
• Notifies crew schedulers of total accumulated flight time of each officer; and submits
pay records to payroll section.
GATE AGENT
• Assist passengers and checks flight tickets at the entrance gates or stations when
boarding or disembarking airplanes of commercial airlines.
• Examines passengers tickets to ensures that passengers have the correct flights or
seats or direct passengers to correct boarding areas, using passenger manifests, seating
charts, and flight schedules.
• Verifies names on passengers manifests or separate portions of passenger’s ticket and
stamps or marks ticket or issues boarding passes, to authorize passengers to board the
airplane
• Assists elderly, disabled, or young passengers to board or depart from airplanes such as
moving passengers in wheelchairs.
GATE SERVICES SUPERVISOR
Supervises and coordinates activities of workers engaged in admitting
departing passengers to the aircraft
Assisting passengers to disembark at terminal exits of commercial airlines
Review flight schedules and passengers manifests
Observes workers to ensure that services to passengers are performed
courteously and correctly .
GROUND HOSTS/HOSTESS
• Renders personal services to passengers in airline terminals to facilitate
movement of passengers through terminals and create goodwill.
• Greets and welcomes passengers to the terminals and answers questions and
advises passengers concerning flights terminals.
• Answers questions and advises passengers concerning flight schedules and
accommodations such as arrivals or departure time, location of concourse and
gates selection of seats on aircraft.
• Assembles and forwards luggage to departing flights.
• Guides and escorts foreign speaking passengers to designated gates for
boarding of aircraft.
PASSENGER SERVICE REPRESENTATIVE
• Renders a variety of personals services to airlines passengers requiring other than
normal services such as taking care of company officials, distinguished persons, foreign
speaking passengers , invalids, unaccompanied minor/children;
• Greets and escorts distinguished persons to lounges or waiting areas;
• transports special passengers between lobby and boarding passes, using electric carts
• Gives aids to sick or injured passengers and obtains medical assistance
• Assists elderly persons and unaccompanied minor in claiming personal belongings and
baggage
• Prepares baby food for mother with infants
RESERVATION AGENTS
Makes and confirms reservations and routing on schedules airline flights
Arranges reservations and routing for passengers at the request of ticket
agents or customers using timetables, airline manuals, reference guides ,
and tariff books;
Types requested flight number on keyboard of on-line computer reservation
systems and scans screens to determine space availability
Telephones customers or ticket agents to advise changes in flight plans or to
cancel or confirm reservations.
SENIOR RESERVATION AGENTS
Supervises and coordinates activities of workers engaged in reserving seat
space for passengers on schedules airline flights;
Assigns workers to tasks in accordance with disabilities and personnel
requirements
Observes work procedures, monitors telephone calls, and reviews completed
work to ensure adherence to quality and efficiency standards and to rules
and regulations.
Writes revisions to procedures guides and memoranda describing changes
in reservations methods.
Records teletypewriter messages and telephone passenger service
personnel to obtain information regarding flight cancellations and
schedules changes
to determine disposition of passengers holding reservation on cancelled or
rescheduled flights.
TICKETING CLERK
Compiles and records information to assemble airline ticket transmittal or mailing to
passengers
Reads coded data on booking card to ascertain destination, carrier, flight number, type
accommodation, and stop-overs enroute;
Selects ticket blank ;invoice; Customer account card; compiles, computes and records
identification and fare data using tariff manuals, rates tables, flight schedules, and pen
and ticket imprinter;
Seperates and files copies of completed tickets; clips completed tickets and invoices to
booking cards and routes to other workers for teletype transmittal or mails tickets to
customers
AIRCRAFT LOG CLERK
• Keep records of usage and time intervals between inspection and maintenance of
designated airplane parts;
• Complies data from flight schedules
• Computes and posts amount if time airplanes and individual parts are in use daily using
calculating machines;
• Maintain cards files for individual parts with notations of time used and facts taken from
inspection records;
• Notifies inspection including accumulated time and routing schedules
• Prepares reports on schedule delays caused by mechanical difficulties to be filed with
the Federal Aviation Administration ( US ) and Civil Aeronotics Board ( PHL)
AIRPORT ATTENDANT
Periodically inspects buildings and hangars to detect fir hazards and violations of airport
regulations
Examines
fire-fighting equipment to detect malfunctions and fills depleted fire
extinguishers
Performs minor repairs on fire trucks and tractors
Patrols airfield to ensure security of aircraft and facilities
Records airport data such as the number of planes stored in hangars
Plane landings and departures, and number of passengers carried on planes.
FLIGHT INFORMATION EXPEDITER
Determines flight times of airplanes and transmits information to flight operations and Air
Traffic Command Centers;
Evaluates Data, such as weather conditions, flight plans, ramp delays and enroute stopovers to determine arrival and departure times for each flight using aids such as weather
charts, slide rule and computers;
transmit identity and type of airplane , flight locations, time of arrival and departure.
Names of crew members to Air traffic Command to obtain clearance for flight over restricted
areas
Notifies relevant departments of airlines of pending arrival of inbound flights
to ensure that personnel are available to load or unload fuel, baggage ,
and cargo .
AIRPORT MANAGER
Plans, directs, and coordinates, through subordinate personnel, activities concerned with
construction and maintenance of airport facilities and operation of airport in accordance
with governmental agency or commission policies and regulations
Consults with commission members, government officials or representatives of airlines to
discuss and plan such matters as design and development of airport facilities,
formulation of operating rules, regulations and procedures of aircraft landing, taxing and
take-off patterns for various type of aircraft landing.
Negotiates with representatives of airlines, utility companies , or individuals
for acquisition of property for development of airport, lease of airport
building facilities, or use of rights-of-way over private property;
Inspects airport facilities such as runways, buildings, beacons and lighting,
automotive or construction equipment
Formulates procedures to be used in case of aircraft accidents, fire and
other emergencies
Coordinates activities of personnel involved in the repair and maintenance
of airport facilities, building and equipment to minimize interruption of
airport operations;
Directs personnel in investigating violations of aerial or ground traffic
regulations, reviews investigation reports, and initiates actionts to be
taken against violators.
STATION MANAGER
• Directs & coordinates airline station activities at transpot stations located at airports to
provide services for scheduled flight operations;
• Reviews station activity reports to ascertain data required for planning station
operations;
• Directs preparation of work schedules to obtain maximum utilization of manpower and
facilities;
• Coordinates activities for passenger reservations and ticketing; Passenger services ; and
dispatching aircraft to ensure operations to meet company and government policies and
regulations;
• Directs preparations of passenger list, cargo manifest; and plans for storage of cargo
and baggage aboard aircraft.
CHIEF AIRPORT GUIDE
Supervises and coordinates activities of workers engaged in conducting guided tours at
airport
Arranges tour according to interests of group such as school children, foreign visitors, and
civic or private organizations;
Schedules tours tours to avoid interruption of airport operations and minimize congestion
Assigns workers to guide tours.
WHERE ?
TRAVEL AND TOURISM
CAREER OPTIONS
Office Aide (Travel and
Tourism)
Receptionist (Travel and
Tourism)
Reservation Clerk
Tour Guide
Agency Manger
Travel Agent
Travel/Tour Guide
Customer Service Agent
•Chief Executive
•• Corporate Director of Sales
•• Corporate Travel Executive
•• Director of Tourism
Development
•• Tour Guides and Escorts
•• Transportation Attendants
•• Travel Agents
•• Travel Guides
•Interpreters and Travelers
•• Managers
•• Meeting, Convention, and Event
•Planners
•• Reservation and Transportation
•Ticket Agents and Travel Clerks
Convention Services
Manager
• Sales Manager
• Tourism Marketing
Specialist
• Travel Agency Owner
TRAVEL AGENT
TRAVEL AGENCIES
They are legally appointed agent representing the principal in a certain geographic area.
They act as a broker, brings the buyer and seller together for the other supplliers such as ,
car rentals, ground operators, and tour companies.
There are several jobs that exist in the travel agencies.
Plans itineraries and arranges accomodations and other travel services for customers of
travel agency;
Converses with customer to determine destination, mode of transportation, travel dates,
financial considerations, and accomodations required;
Plans and describes and sells itinerary package tour;
Gives customers brochures and publication concerning travel and containing
information regarding local customs, points of interest, and special events
occuring in various locations of foreign country regulations such as
consular requirements, rates of monetary exchange, currency limitations;
computes cost of travel and accomodation or quotes cost of package tours,
books customer on transportation carrier and makes hotel reservations.
TRAVEL-INFORMATION CENTER
SUPERVISOR
Supervises and coordinates activites of workers engaged in greeting and
welcoming motorist at state highway information centers;
Provides information such as directions, road conditions, and vehicular
travel regulations;
Provides maps, brochures, and pamphlets to assist motorist in locating
points of interest or in reaching destinations.
The wholesale agent of the travel industry
Design tours and travel packages on large scale, marketing these packages
to the retail travel agent and the major airline carriers.
They enjoy travel benefits similar to travel agents, free or reduced air travel,
and trips to potential promotable destinations are frequenty available.
TOURIST INFORMATION ASSISTANT
Provides information and other services to tourist at an information center;
assist tourist planning itineraries and advises them of traffic regulations;
Giver information on resorts, historical sights, scenic areas, and other tourist
attractions.
TOURIST GUIDE
Escorts visitors around the city or town ;
Describes and gives commentaries of point of interest along the route of
tour using public address system or megaphone,
collect fees and tickets
Plan refreshments and rest stops
May be required to speak a foreign language when communicating with the
foreign visitors.
LODGING
CAREER OPTIONS
•Bell Attendant
•• Concierge Trainee
•• Front Desk Assistant
•• Guest Room Attendant
•• Laundry Attendant
•• PBX Operator
•• Public Space Cleaner
•• Reservations Assistant
•• Rooms Division Assistant
•Concierge
•• Front Desk Clerk
•• Manager Trainee
•• Rooms Division Specialist
•Assistant Executive
•Housekeeper
•• Front Office Assistant
•Manager
•• Hotel Assistant Manger
CAREER OPTIONS ( CONTINUED)
Convention Services
Manager
• Executive Housekeeper
• Front Office Manager
• Lodging Manager
Corporate Service Trainer
Executive Director
Recreations Manager
Training and Development
Specialist
Vice-President Operations
CAREER OPTIONS ( CONTINUED)
Baggage Porters and
Bellhops
Concierges
First-line Supervisors of
Housekeeping and
Janitorial
Workers
Food Service Managers
Hotel, Motel, and Resort
Desk
Clerks
Lodging Managers
Maids and Housekeeping
Cleaners
Residential Advisors
CAREER OPTIONS ( CONTINUED)
•Bakers
•• Baristas
•• Chefs and Head Cooks
•• Cooks, Restaurant
•• Cooks, Short Order
•• Counter Attendants,
Cafeteria,
•Food Concession, and Coffee
Shop
•Food Preparation Workers
•Hosts and Hostesses,
Restaurant,
•Lounge and Coffee Shop
•Waiters and Waitresses
HOTELS AND MOTELS
MANAGER , HOTEL OR MOTEL
Manages a hotel or motel to ensure efficient and profitable operations ;
Establishes standards for personnel administration and performance, service to patrons,
room rates, advertising publicity, credit, food selection and service type of patronage to
be solicited;
Plans dining room, bar and banquet operations ; allocates funds , authorizes expenditures
and assists in planning budgets for departments; hires personnel;
Delegates authority and assigns responsibilities to department heads.
LODGING FACILITIES MANAGER
He manages and maintain temporary of permanently lodging facilities such as small
apartment housesl small hotels, trailer parks, and boat marinas;
Purchases supplies and arranges for outside services such as fuel delivery; laundry,
maintanance and repair, and trash collection ;
cleans public areas such as entrances, halls, and laundry rooms, makes minor electrical,
plumbing, and structural repairs.
HOTEL CLERK
Performs a combination of duties for guests of hotels, motels, motor lodges,
or condominium hotels; registers and assigns rooms to guests;
issues rooms keys; transmits and receives messages; answers inquiries
pertaining to hotel services, registration of guests, shopping, dining;
Keeps records of room availability and guest’s account; computes bills,
collects payments.
SALES REPRESENTATIVE
Representatives of government, business , and social groups to solicit
business for hotels, motels, or resort;
selects prospective customers by receiving information concerning functions
such as sales meeting, conventions, training classes or routine travel by
organization members
Calls prospect, outlines type of services offered, and quotes prices
Verifies reservatios by letter or drawn up contracts.
CRUISE LINES
CRUISELINE DIRECTOR
He is responsible for all daily activities , planning, entertainment, and port of
call information for passengers.
This requires a strong background in the entertainment field, and
exceptional ability to work well with people, and the ability to handle
administrative details.
DOCUMENTATION SUPERVISOR
Supervises and coordinates activities of workers engaged in preparing
shipping documents and related reports, and in classifying and rating
cargo according to established tariff rates;
Reviews ships schedule and booking records to plan and schedule work
activities
Assigns rating activities to workers and reviews ratings.
CHIEF STEWARD/STEWARDESS
Supervises and coordinates activities of personnel in the steward’s
department aboard a passenger vessel;
Supervises workers engaged in housekeeping and meal serving
Arranges space for shipboard recreation activities;
Inspects passenger areas for cleanliness; and observes services rendered
by steward personnel for conformity to company standards.
SOCIAL DIRECTOR
Helps organizes recreation; activities and creates a friendly atmosphere for
guests in hotels or resorts or for passengers on board ships,
greets new arrivals introduces them to the other guests , acquiants them
with recreation facilities;
Encourages tourist tojoin in group activities
BOOKING SUPERVISOR
He supervised and coordinates activites of workers engaged in booking
shipments of cargo on ships and keeping booking control records to
ensure maximum utilization of cargo spaces;
Reviews records of booking, studies plans of cargo spaces to determine type
of tonnage that can be booked on each ship to obtain maximum revenue,
and utilize available cargo space;
Assigns booking duties to workers .
MOTORCOACHES
BUS DISPATCHER
Dispatches long distance buses according to schedule and oversees bus
drivers and bus attendants while they are at the terminal;
Issue orders for station departute of buses at specified hours or according to
schedule;
Arranges for extra buses and drivers in case of accidents or heavy traffic;
Announces incoming and outgoing buses over public address systems in the
bus terminal.
BUS ATTENDANT
Renders a variety of personal services to bus passengers to make their trip
pleasant;
Welcomes passengers boarding the bus;
Adjust seating arrangements to accomodate passengers when requested;
Answers questions about bus schedules, travel routes, and bus services
Points out places of interest;
Distributes newspaper, magazines, pillows, & blankets.
DISPATCHER CLERK
Schedules works for bus crew or individual workers and keeps time records;
Enter names of workers in assignment shet for each trip on the basis of
seniority;
Notifies workers of assignment,
Establishees availability, assignes replacements crew when needed.
CAR RENTAL COMPANIES
SALES RENTAL AGENT
Greets customers and helps them find suitable cars for their needs;
They are trained in computerized reservation and billing procedures as well
as communication skills such as proper telephone manners and customer
relations.
RESERVATION AGENT
Works directly over the phone with requests from airline reservation clerks,
travel agents, and the general public.
They check availability of cars in the city requested and take all pertinents
information including a credit card number to secure reservation.
CAR RENTAL SALES REPRESENTATIVE
Promotes car rental services to the business traveler segment.
Deal and with the travel agents and airlines with the goal increasing sales
through the establishment of corporate package deals on a large volume
basis.
AUTOMOBILE RENTAL CLERK
Rents automobile for customers at airports, hotels, marinas, and other
locations;
Talks to customers to determine type of automible desired and accessories
such as power-steering, airconditioning, location where the car is to be
picked up and returned, number of days required;
Examines customer’s driver’s license and determines amount of deposit
required ;
Quotes cost of rental based on per-day and per-mile rates;
AUTOMOBILE COMPANIES
MARKETING PROFESSIONALS
ACADEME/EDUCATION
TEACHER/FACULTY/PROFESSOR/DEAN/
TRAINOR
BPO/CALL CENTER
MEDIA/ TRAVEL/TRAVEL PUBLICATION
C U STO M E R O R I E N T E D I N D U ST RY
THANK YOU!