Transcript Dignity in Care presentation to Older People's Partnership

DIGNITY IN CARE
Presentation to the Older People’s
Partnership Board
18th April 2007
National Policy Context
• National Service Framework for Older People – Standard 1
Rooting Out Age Discrimination and Standard 4 General
Hospital Care
• ‘A New Ambition for Old Age’ - Dignity in Care Programme
• ‘Our Health, Our care, Our say’- white paper –
• ‘End of Life Strategy’ – to be published
• Ministerial Listening Events (Feb – June 2006)
• Online Survey by Ivan Lewis, Minister for Care Services
• Beacon Council Scheme for Dignity in Care 2008/9
• Health & Social Care Award – Dignity in the Care of Older
People
Dignity in Care – what do we mean?
•
Lack of respect for an individual’s dignity in care can take many
forms and may differ from person to person. The following are
some examples we have heard from older people of where they felt
their dignity was not respected:
•
feeling neglected or ignored whilst receiving care
•
being treated more as an object than a person
•
feeling their privacy was not being respected during intimate care
eg. being forced to use a commode in hospital rather than being
provided with a wheelchair and supported to use the bathroom
Dignity in care what do we mean?
• a disrespectful attitude of staff or being addressed in
ways they find disrespectful e.g. by first names
• bedrooms in care homes without locks
• being provided with bibs intended for babies rather
than a napkin whilst being helped to eat
• toilet doors in hospital or care homes unlocked
• needing to eat with own fingers rather than being
helped to eat
• generally being rushed and not listened to
DIGNITY CHAMPIONS NETWORK
– An army of volunteers working to raise the profile of dignity in care locally
– Open to anyone who is committed to taking action to further this agenda
including:
• Older People’s Champions who have specifically signed up to this
cause
• Health and social care commissioners
• Managers and staff who provide health and social care services
• Senior managers in PCTs, LAs, NHS Trusts
• Local councillors and members of Overview and Scrutiny Committees
• Voluntary sector and advocacy organisations
• Members of patient forums, PAL’s and other representative groups
• Clinical and professional leaders
• Members of the public, service users and carers
• Celebrities, MPs and others who could give symbolic support
– Use levers, powers and influence available to them either personally or
through their work
–
Share with each other best practice, ideas, enthusiasm etc
SUPPORT AVAILABLE TO DIGNITY
CHAMPIONS
• National online network
• Online practice guide
• Regional & local network
events
• Champions handbook
Developing a Bolton Network
Supporting current
developments
• Seminar on Adult Abuse
• Better Bolton for Older
People strategy event
• Age Discrimination Training
Pack
• Age Concern Nutrition
project
• End of Life Strategy
• PCT Choice website
Developing new initiatives
•
•
•
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•
Establish a network with all
providers
Encourage champions
Seminar to identify key
concerns
Expand choice website to all
services
Joint training
Newsletter
Next Steps
• Set up a Dignity in Care Working Group
• Engage with older people via Viewpoint meeting
• Arrange a seminar to identify key areas for action
• Develop an Action Plan to be submitted for approval
• Link to Bolton PCT re Choice website