Transcript Service User Perspectives trying to make a real difference

Service User Perspectives
trying to make a real difference
Janet Ellis
North Wales CCM Demonstrator
Lead
Our approach – background and
reasons
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Link with ARMA group;
Key Demonstrator action;
Service Development Directives;
Joint Service Advisory Group
What is ARMA?
• Umbrella body of 33 national user,
professional and research organisations
• Strong record of user involvement
• Collective voice for the arthritis and
musculo-skeletal community in the UK
• Registered charity
Evaluating Perspectives
• Whose thoughts and ideas did we
want?
• Focus Groups – across North Wales
• Interviews – clinicians and ‘interested
parties’
• What did we find out?
The concept of Empowerment is that
those who have little or no influence
are able to:-
acquire the ability to have informed
opinions;
take initiatives;
make independent choices and
influence change.
How do we hope our approach will
make services better?
• Meaningful engagement leading to visible
action
• Recognition by all of what can and cannot
change
• Blurring of boundaries
• Positive changes
What Next?
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Workshop – November
Terms of Reference
Protocols and Guidance
2nd stage Evaluation and Learning Paper