Transcript Manage Risk
BSBWOR501B
QUEENSLAND INTERNATIONAL BUSINESS ACADEMY
1. Establish personal work goals
2. Set and meet own work priorities
3. Develop and maintain professional
competence
2.1 Take initiative to prioritise and facilitate competing demands to achieve
personal, team and organisational goals and objectives
Success can be gained by being a “yes”
person
There is a point when saying “yes” to
everything includes:
responsibilities that clash with each other
too large a workload
added pressure to your own family and personal
commitments
The solution to being successful in a
corporate career, is learning how to manage
your responsibilities, and learning how to say
“no” at work, without your employers and coworkers considering that you are lazy or
uncommitted
The secret is not what you say, but how you
say it.
This includes your commitment to the
conversation at hand, your use of body
language, tone of voice, and your dedication
to achieving a win-win situation.
Listen attentively
Avoid e-mails
Offer an alternative solution
Announce that you are busy ahead of time
2.2 Use technology efficiently and effectively to manage work priorities
and commitments
Computerised systems
Pc’s
Laptops
networks
storage devices
External networks
Software
Databases
Project management tools
Word processing
Spreadsheets
Mobile applications
Financial packages
Web applications
Electronic Diaries
Mobile and PC based scheduling applications
Microsoft office
Entourage
iCal
mobile Me
Personal digital assistants (PDAs)
iPads
iPods (touch)
Tablets
3G /4G
Smart phones
Telecommunications
Apple iPhone
Blackberrry
Android phones
Communication systems
File sharing
Cloud
Dropbox
Filesafe
2.3 Maintain appropriate work-life balance, and ensure stress is effectively
managed and health is attended to
When life is busy, or all your energy is focused
on a special project, it's all too easy to find
yourself "off balance", not paying enough
attention to important areas of your life.
While you need to have drive and focus if
you're going to get things done, taking this
too far can lead to frustration and intense
stress
Commonly used by
professional life
coaches, the ‘Wheel
of Life’ helps you
consider each area of
your life in turn and
assess what's off
balance. And so, it
helps you identify
areas that need more
attention.
Technology– remote access to email, Skype,
smart phones and easy access to the Internet
via our mobiles has given us the ability to be
more flexible with how and where we work,
be more organised and have a better worklife balance.
The reality is technology has made us:
More accessible to our employers
More accessible to our customers or clients
More susceptible to increased pressure for work
commitment and performance outside of the
work place
More susceptible to working longer hours
More susceptible to giving up our personal time
Know what is important to you
Make your health a priority
Work smarter not harder – get organised
Disconnect - Switch off your phone, leave your
emails alone, make time for you
Get a life – do things that interest you,
socialise, spend time with family, take your
holidays
Learn to say no
stress is a condition or feeling experienced
when a person perceives that
“demands exceed the personal and social
resources the individual is able to
mobilize.”
Richard S Lazarus
Stressors are the things that trigger a stress
response in the individual
Each individual responds differently to
stressors
Stressors can affect individuals differently at
different levels of intensity and exposure
Sometimes the pressures and demands that
may cause stress can be positive in their
effect
deadlines are used to motivate people who seem
bored or unmotivated
Positive stress is referred to as Eustress
Eustress positively affects our activities, it is a
type of short-term stress that increases our
primary strength.
Eustress is affecting us at times of creativity,
physical activity or excitement and acts as a
support for our motivation and inspiration.
This positive stress helps individual in increased
motivation and inspiration to finish certain
project or creative thinking when completing a
task.
High
Optimum stress
Performance
Area
of best
performance
High stress
anxiety and
unhappiness
Low pressure
boredom
Low
Pressure
High
There are many proven skills that we can use
to manage stress.
These help us to remain calm and effective in
high pressure situations, and help us avoid
the problems of long term stress
Keep a stress diary
Conduct a job analysis and performance
planning
Use physical techniques
Develop coping techniques (actions and
emotions)
Understand and develop your emotional
intelligence (EI - EQ)
Use rational positive thinking
Use Imagery techniques
S – Sleep well.
P – Plan every day.
A – Anticipate less.
R – Relax.
K – Keep Anger under control.
L – Laugh.
E – Eat Well and Exercise.