Transcript New River Valley Emergency Communications Regional Authority

New River Valley
Emergency Communications
Regional Authority
Purpose:
Consolidate 911 Operations and Establish Regional Radio System
to Improve Interoperability
Regional 911 Plans to Improve
Safety and Services
• All future 9-1-1 calls will route to the regional
consolidated 9-1-1 center
• Reduce transfers across jurisdictional boundaries to
improve response times
• Regional GIS Data Sharing for Central Repository
• Unified geodatabase with automated updates for crucial data
layers
• Regional Computer Aided Dispatch (CAD) and Records
Management System (RMS)
• Improve safety and situational awareness
• Enhance data interoperability for public safety
• Implement Programs to meet national standards
• Emergency Medical Dispatch (EMD) Program
Wireless 911Calls
• 70% of all 9-1-1 calls received today are generated from
cell phones
• Calls routed to 911 Center based on cell tower sector
receiving signal, not actual location
• Calls can go into multiple centers based on location of
caller and cell towers
• Wireless call automatic location information (ALI)
integrates with CAD Mapping to display X,Y coordinates
on a map
• Caller’s location known as Phase II (Phase I is cell tower)
• Callers coordinates are identified along with confidence factor
and percentage from wireless provider (i.e. COF:80 COP:95%)
• 911 dispatcher can re-bid coordinates to update location
Sample Wireless Phase II Location
Wireless 911Calls
• GPS coordinates are usually good, but there are
challenges for all dispatch centers
• Location Accuracy – FCC established rules for wireless
carriers to provide location accuracy, but indoor accuracy is
still an issue
• Based on location technology 50-300 meters
• Z coordinates (vertical location) are ultimately required for
indoor location accuracy
• FCC has proposed rules for indoor environments, but
concerns have been raised if current location technology
can satisfy the requirements and timeline
• X,Y coordinates (horizontal) – 50 meters for 67% (within 2 yrs)
• Z coordinate (vertical) – 3 meters for 67 % (within 2 yrs)
National Text to 911 Progress
• Voluntary agreement was reached in December 2012
among the largest four wireless carriers (AT&T, Sprint, TMobile, and Verizon), FCC, NENA, and APCO to provide a
nationwide, interim SMS text-to-911 solution by May 15,
2014
• FCC required all carriers to provide “bounce back”
message if service not available by September 30, 2013
• FCC voted 3-2 in August 2014 to require all wireless
carriers provide text to 911 service by December 31,
2014
Bounce back message
National Text to 911 Progress
• Currently 9-1-1 centers in 18 states have begun accepting
Text to 911 messages
• Only accounts for approximately 2% of all 911 Centers
• Five 911 Centers in Virginia have implemented
• Virginia E-911 Services Board has created a Text to 911
Subcommittee to report back by January 2015
• 911 Center must request service from each provider
• Three options to receive SMS Text to 911 call
• Text to TTY/TDD
• Web Portal (GEM911)
• Direct IP (NG9-1-1 i3 solution)
Regional GIS Data Merge
• Accurate GIS data crucial for 911 dispatching
• Partnered with CGIT to develop geospatial data
integration and automation project to benefit regional
9-1-1 center and improve response capabilities.
• Merge GIS data between jurisdictions to create regional
dataset with updated data layers required for 9-1-1
dispatching.
• Regional CAD Mapping has embedded ESRI® mapping,
and proximity-based and resource-based dispatching to
facilitate fast decision making and accurate resource
management.
• Creation of street network routable dataset to provide
driving directions for mobile CAD/AVL clients
Regional CAD/RMS System
• Streamlines the emergency dispatching process to
improve public safety, efficiency, and response plans
• Enhanced data sharing capabilities with interfaces to
transfer information to multiple applications and
agencies
• Saves time and reduces duplication in data entry
• CAD data can be exported to law enforcement, fire and EMS
applications
• Mobile CAD and Field Based Reporting
• Firehouse software
• EMS Image Trend software
• Notification enhancements to public safety personnel – paging
capabilities based on incident type and agency
• Email and text notifications
• Smartphone applications such as Active911
Emergency Medical Dispatch
• 9-1-1 Communications Staff receive certification in EMD
• Utilize approved protocol via guide cards or software to
quickly and properly determine the nature and priority of
the call
• Immediately dispatch the appropriate response
• Provide the caller with pre-arrival instructions to assist
the patient until the responding EMS unit arrives
• Provide post-dispatch advice, warnings and information
• Designed to draw the EMD through a consistent,
verifiable process, meaning every caller can rely on an
effective assessment to dispatch appropriate EMS
resources
Sample EMD Protocol
Sample Pre-Arrival
Thank You!